Disappointed with Carson Toyota
07-20-06, 03:48 PM
#1
Lexus Test Driver
Thread Starter
iTrader: (3)
Join Date: Aug 2003
Location: California
Posts: 1,241
Likes: 0
Received 0 Likes
on
0 Posts
Disappointed with Carson Toyota
Story behind the story: my car needs a new paint job, and the windshield washer nozzles don't work properly. So before I get the car painted I have to get a new set.
On 7/12 I drive to Carson Toyota to get some LS430 nozzles for my car. Luis (don't know if I can mention his last name) was very nice and said that they don't have it in stock, but that they would ship it to me for an additional fee ($3). He said that the part should arrive on tuesday. When the part did not arrive on tuesday it had me a bit worried, as I need to drop my car off to get painted. So on wednesday I call (before 5pm) and I get the machine. Today (thusday) I call around 10:15 and get someone on the line. When I asked what the status of my order was, they said that the person who did the order had to check, and that he would call me. I call again around 11:30 and leave a message. And now I called around 3:40 and also got the message. And I still haven't had anyone call me.
Anyone know what's going on there
Thanks,
David Burban
[Edit]: The invoice number is 1527.
[Edit]: Got one of the nozzles. The other one I ordered (on the same order/invoice) was not in the envelope.
On 7/12 I drive to Carson Toyota to get some LS430 nozzles for my car. Luis (don't know if I can mention his last name) was very nice and said that they don't have it in stock, but that they would ship it to me for an additional fee ($3). He said that the part should arrive on tuesday. When the part did not arrive on tuesday it had me a bit worried, as I need to drop my car off to get painted. So on wednesday I call (before 5pm) and I get the machine. Today (thusday) I call around 10:15 and get someone on the line. When I asked what the status of my order was, they said that the person who did the order had to check, and that he would call me. I call again around 11:30 and leave a message. And now I called around 3:40 and also got the message. And I still haven't had anyone call me.
Anyone know what's going on there
Thanks,
David Burban
[Edit]: The invoice number is 1527.
[Edit]: Got one of the nozzles. The other one I ordered (on the same order/invoice) was not in the envelope.
Last edited by 0l33l; 07-20-06 at 08:01 PM.
07-20-06, 04:46 PM
#3
Guest
Posts: n/a
Originally Posted by 0l33l
Story behind the story: my car needs a new paint job, and the windshield washer nozzles don't work properly. So before I get the car painted I have to get a new set.
On 7/12 I drive to Carson Toyota to get some LS430 nozzles for my car. Luis (don't know if I can mention his last name) was very nice and said that they don't have it in stock, but that they would ship it to me for an additional fee ($3). He said that the part should arrive on tuesday. When the part did not arrive on tuesday it had me a bit worried, as I need to drop my car off to get painted. So on wednesday I call (before 5pm) and I get the machine. Today (thusday) I call around 10:15 and get someone on the line. When I asked what the status of my order was, they said that the person who did the order had to check, and that he would call me. I call again around 11:30 and leave a message. And now I called around 3:40 and also got the message. And I still haven't had anyone call me.
Anyone know what's going on there
Thanks,
David Burban
On 7/12 I drive to Carson Toyota to get some LS430 nozzles for my car. Luis (don't know if I can mention his last name) was very nice and said that they don't have it in stock, but that they would ship it to me for an additional fee ($3). He said that the part should arrive on tuesday. When the part did not arrive on tuesday it had me a bit worried, as I need to drop my car off to get painted. So on wednesday I call (before 5pm) and I get the machine. Today (thusday) I call around 10:15 and get someone on the line. When I asked what the status of my order was, they said that the person who did the order had to check, and that he would call me. I call again around 11:30 and leave a message. And now I called around 3:40 and also got the message. And I still haven't had anyone call me.
Anyone know what's going on there
Thanks,
David Burban
07-20-06, 05:09 PM
#4
Lexus Test Driver
Thread Starter
iTrader: (3)
Join Date: Aug 2003
Location: California
Posts: 1,241
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by AJ
Busy maybe ? One thing i know about Carson , they give great service 
Originally Posted by 1SICKLEX
Dave, I am sure this will get rectified ASAP.
Oh, and thanks for moving the thread.
07-20-06, 08:00 PM
#5
Lexus Test Driver
Thread Starter
iTrader: (3)
Join Date: Aug 2003
Location: California
Posts: 1,241
Likes: 0
Received 0 Likes
on
0 Posts
Update: I got one of the nozzles. Great... but were is the other one? 
[Edit] Oh. Another thing.... the invoice has the nozzle listed only once with a quantity of 2. Luis said that the nozzles were the same on both sides. But the one I got has an L on the bottom... so I'm guessing that that's the left one. Since the other one has the same part number, if I get it, won't it be another left one since toyota decided to label them?
[Edit] Oh. Another thing.... the invoice has the nozzle listed only once with a quantity of 2. Luis said that the nozzles were the same on both sides. But the one I got has an L on the bottom... so I'm guessing that that's the left one. Since the other one has the same part number, if I get it, won't it be another left one since toyota decided to label them?
Last edited by 0l33l; 07-20-06 at 08:20 PM.
07-20-06, 11:14 PM
#6
Pole Position
I don't think you have anything to worry about... I personally haven't bought anything from them, but condering the fact that they are sponsors of this board, I doubt you'll have problems. By reading your post the only problem you're experiencing right now is they are being late.... common in this industry i guess... when they screw something up like paint your car the wrong color, i'd start to worry (which I doubt they will do) in any sense, I think carson will hook you up.
my 2 cents.
my 2 cents.
07-20-06, 11:32 PM
#7
Lexus Test Driver
Thread Starter
iTrader: (3)
Join Date: Aug 2003
Location: California
Posts: 1,241
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by jaja
I don't think you have anything to worry about... I personally haven't bought anything from them, but condering the fact that they are sponsors of this board, I doubt you'll have problems. By reading your post the only problem you're experiencing right now is they are being late.... common in this industry i guess... when they screw something up like paint your car the wrong color, i'd start to worry (which I doubt they will do) in any sense, I think carson will hook you up.
my 2 cents.
my 2 cents.
Trending Topics
07-21-06, 12:02 AM
#9
Lexus Test Driver
Thread Starter
iTrader: (3)
Join Date: Aug 2003
Location: California
Posts: 1,241
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by rominl
i have just informed steve about the issue, hopefully he will see this soon and help resolve your issue asap
07-21-06, 08:40 AM
#10
Original CL Sponsor since 1999
Originally Posted by rominl
i have just informed steve about the issue, hopefully he will see this soon and help resolve your issue asap
Hey David, I can definitely take care of this for you. I apoligize about not getting to your phone calls. Yesterday my phone went down and I was sharing with another parts associate. Check your PM when you have an opportunity, and please let me know if I can help you with anything else. Also, I get my replacement phone today around 10 am.
07-21-06, 10:49 AM
#11
Lexus Champion
Originally Posted by 0l33l
I'm not necessarily worried, but I am kindo of running late with the paint. I'm off to Berkeley on the 20th and I need to ahve my car completed before than. And painting it at the shop were I'm going is going to take 3 weeks.
Are you coming to Cal as a student or coming out here to work?
07-21-06, 11:53 AM
#12
Lexus Test Driver
Thread Starter
iTrader: (3)
Join Date: Aug 2003
Location: California
Posts: 1,241
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Carson-Lex
Hey David, I can definitely take care of this for you. I apoligize about not getting to your phone calls. Yesterday my phone went down and I was sharing with another parts associate. Check your PM when you have an opportunity, and please let me know if I can help you with anything else. Also, I get my replacement phone today around 10 am.
07-25-06, 01:31 PM
#13
Lexus Test Driver
Thread Starter
iTrader: (3)
Join Date: Aug 2003
Location: California
Posts: 1,241
Likes: 0
Received 0 Likes
on
0 Posts
Ummm... its tuesday and I still haven't received the other nozzle. I was promised a tracking number, but it never originated. I send a PM yesturday, but that was not replied to either. 
07-25-06, 02:01 PM
#14
Original CL Sponsor since 1999
Originally Posted by 0l33l
Ummm... its tuesday and I still haven't received the other nozzle. I was promised a tracking number, but it never originated. I send a PM yesturday, but that was not replied to either.
SORRY ABOUT THE TRACKING NUMBER , ITS IN YOUR PM BOX OUT FOR DELIVERY NOW