JaynDrea

First sorry if this is in the wrong place or the info is posted somewhere. We are new to the IS. We picked up a used IS250 F Sprot, AWD yesterday. Really like the car. Great price with low miles. It has a few "things" we would like to get some feedback on...

The Navi screen looks like they cleaned it with something and there is water spots or scratches behind the first layer on the screen. Does that make sense? Is there a way to clean this or how easy is it to swap out the screen? Pretty proficient in working with interiors. Did high end custom car audio for years... years ago! LOL.

Also, passenger side top of the dash above the glove box. There is a few long "scuffs" in the material. Nothing deep and honestly I didnt notice it at first (wife did). This and then below the glove box, there is some scratches in the plastic. Guessing it is the passenger side air bag cover. Any way to clean or remove these?

I know I know... pictures would help. We can try and get some later for you guys but just wanted to put this out there first.

OH... body and aftermarket wise, is the AWD different than the RWD? What about 250 versus 350? I am sure performance upgrades make a difference didnt know what else it effected. Anyone off hand know what backspacing we need for wheels and what is the largest wheel/tire combo we can run?

Thanks for the help and sorry for the newb questions.

yardie876

Congrats on the new purchase! As far as the screen, it was something seen and discussed on here quite a bit. If I remember completely, the inner layers of the screen have become delaminated. Check the 3IS and NX forums as both cars had the issue.

FURAIBO

Hi and welcome,

this might be a bit far fetched, but the navigation screen comes with a protective layer, like smartphone screens... is that still on even though the car was used?
Here's a video showing how to uninstall the screen unit: https://youtu.be /Oifg36JuA98?t=3m9s

As for the interior trim, especially the upper soft-touch parts are rather sensitive. Learned it the hard way :/
There are a couple of threads regarding this issue and how to avoid/restore, e.g. here.

JaynDrea

@Furaibo, I will have to check that. I doubt it but never hurts to look, right?

And I will look on the other thread. Yes, that top portion is a soft-touch part. Looks like the previous owner let something slide on top of it.

Any other help or input would be great!

JaynDrea

Pictures...

SnakeGT

If the car is still under warranty you might be able to get the screen replaced. I had something similar to mine and asked them to fix it before I received the car (was a CPO purchase).

JaynDrea

That is a thought. What is CPO? Sorry...

We bought a extended bumper to bumper warranty with the car but we didnt by it from Lexus. Do you think that would be a issue?

h2ouup2

CPO=Certified Pre-Owned

I too bought a 2015 IS, and the screen had the same problem. It ended up being something had hit it and it caused a small hairline crack in the screen. After that it got air and bubbles behind it. I had to have it replaced.

JaynDrea

CPO, LOL makes sense!

What did the screen cost to replace?

350phi

iTrader: (1)

If your car is still under factory warranty, you can take it to your nearest dealer and have it replaced. There's a TSB SB0002-16 for it.

The problem: Affected vehicles have a damaged anti-reflective coating on the multidisplay screen on the dash.

Vehicles affected by this service bulletin:

• 2014 Lexus IS 250
• 2015 Lexus IS 250
• 2014 Lexus IS 350
• 2015 Lexus IS 350
• 2015 Lexus RC F
• 2015 Lexus RC 350

Corrective action: Dealers will replace the coating in affected vehicles.

Warranty info: This service bulletin is being performed free of charge under the Lexus new-car limited warranty. Lens replacement under warranty is limited to the specified condition as described in this service bulletin.

What owners should do: Call your local dealer with your vehicle's identification number to determine if your vehicle is involved in this service bulletin. You can call Lexus at 800-255-3987 or the National Highway Traffic Safety Administration at 888-327-4236. Reference TSB No. SB0002-16.


I had this done on my car recently because of light scratches from a previous owner. Just dont spray or wipe it with anything. I use a dry microfiber cloth to dust it off.

evltwn

I just had this problem with my 2014 IS 250, and the dealership claimed they had not seen this happen on IS's but they had seen it happen on NX's. They fixed it under warranty. They originally told me that the Shop Foreman had to approve of the fix, and it would take 5 days to get a replacement. I had it back the next day. Lexus knows about this problem with the screen and should fix it for you. Was your car advertised as a CPO? If it was, I'm surprised they sold it with the screen that way.

gregerst

You can use something like clorox wet wipes and gently rub the entire screen with it. It will remove the remainder of the anti reflective coating so that the screen doesn't look scratched anymore. Honestly the coating doesn't do much anyway.

Sasnuke

^^+1
I had mine changed recently too for the very same reason...creepy!!

Ciggy

iTrader: (1)

I bought my CPO in December and noticed this rite away. It doesn't bother me until the sun hits it. Glad i found this information and glad to hear Lexus will take care of it free of charge.

twixx007

There was a TSB issued sometime ago that I used and the dealer replaced my screen at no charge.