My daughter bought a used 2009 Lexus RX350 18 months ago from CarMax. Shortly after purchasing the vehicle she received a recall notice from Lexus that dashboard needs to be replaced due to cracking. She took her car to the local Lexus dealer in Tampa last July and was told that dashboards were back ordered and they would notify her when her replacement arrived. Within weeks cracks started to appear in her dash. Foam started popping thru the dash. My daughter is in sales and frequently transports clients. Her clients are senior executives at major corporations. They all commented negatively about the dashboard. She has heard that she should have bought a (substitute Audi to VW) as she has heard them all.

I have a 2004 Lexus IS300 with interior in near mint condition. Years ago I started experiencing a problem with the dashboard. It was sticky and wiping it down stripped away the paint. I contacted Lexus customer service and they scheduled me an appointment with my local dealer (Tri-County Lexus of little falls New Jersey) for an inspection. The dealer took pictures and sent them to corporate. A week later I contacted Lexus customer service and to my surprise they refused to fix the problem. I argued with them and they offered me a $250.00 credit for the inconvenience.

Bought a 2015 GS 350 car. Was over 50k and not fully loaded. The bad interior colors are all black unless you get a white exterior or black exterior. Then you get the option of only a few interior lighter colors then deep black. Second Lexus engineers destroyed the navigation system by taking away touch screen and installing a mouse to click 1 letter or number at a time, 10x slower than the old touch screen. Also their talk in navigation does not work half the time because it's affected by AC or radio noise. It's real garbage, a $150 tom tom is faster and better. They did this to save money. It will be gone next year or so. Also the geniuses at Lexus actually have a **** that pipes in engine noise into the cabin like it's a high powered corvette, ridiculous.

Now for the ride. It's rough because their 18'' rims and little tire contacting road so you feel every little mild bump. Also the rims are dull cheap looking fake silver. Really ugly. The backup camera is fair but no front camera because they raised dashboard height to accommodate junk navigational. Now you can't see past mid hood creating blind spot of front distance of car to an object. Very little contrasting color on door panels or dash just a fake chrome colored clock. And the six stack CD player is gone now also with a basic 1 CD insert and a few speakers average sound. Then to turn on accessories like windows, wipers, radio etc. You have to go through a crazy touch button twice while foot on brake pedal. Yes you can get satellite radio for a fee plus to use through the junk navigational will take 5 minutes to move a mouse for station.

Then they got Lexus Enform built in with your navigational where you can pull car over and play with mouse to make dinner reservation, concerts, etc. It's idiotic just read up on the reviews of Lexus Enform. Use your cell to call a place you want reservations. It is 20x faster. Also the car engine with the dual exhaust is noisy as hell. Your neighbor can hear the motor running 3 doors down. I have a 2002 Lexus so this is how I know where the mistakes are in the new car compared to the 2002 GS 300 model which is so much better designed than the new 2015 junk. Also premium gas only and lousy mileage. I would have looked at other cars but my wife loved the old Lexus so she thought the new one would have the same nice features and smooth ride. No way is this plastic car worth more than $38,000 not 53k.

So what is better on the Lexus 2015 versus 2002? Nothing to be honest. Has a few more useless steering wheel gadgets, that's it. So what do I like about it? Just increased engine power for passing. If you're thinking about buying this model take it on the freeway and some side streets with a few bumps then you'll pass. Car was new when we bought it but had 90 miles on it telling me about 15 people test drove it then passed. I bought it from the liars at Keyes Lexus and they have some real trashy middle eastern hustlers that worked there. It was 5 hours of lies before I regretfully bought from the low class staff. Here's how much profit they make on a 53k MSRP car about 8-9 thousand so now you know what price they'll sell it at.

Also the liar sales manager hustled my wife into an added warranty for 2 extra years only for $2800. Huge rip off. After we bought warranty the sales people said all new Lexus's come with a 7 year engine & trans warranty and 4 yr. 50,000 on the other parts. Before you buy look at Acura, Cadillac, Honda, etc. Also don't buy it if it has a mouse for typing and no touch screen. Last thing the door handles are painted silver but made of PLASTIC. For $53,000 3 stars overall is correct rating. The end!!!

I currently own a 2013 G'S. Initially, customer service was great until I had an issue with what should have been a routine fix. The problem is consistent throughout the lineup with the speaker performance. The door speakers are outperformed by the center channel and satellite speakers. The problem wasn't necessarily the manufacturer defect, but the treatment by the service staff. I'm surprised a class action lawsuit hasn't taken place against Lexus for refusing to honor items covered under warranty or acknowledgement of the problem.

To sum it up, the ten speaker layout in the 2013 Lexus GS 350 has a defect in the system. The voice coil in the door speakers malfunctions causing feedback to the channel. Today, I make my stand and refuse to be insulted by Lexus any more. Pursuit of perfection? Please adopt a new slogan. This is a brand I will never affiliate myself with, and yes never really means never.

I am wondering how Lexus rates so high for quality and service. I have purchased a 2013 Lexus ES 300h fully loaded and have been very disappointed. I respect JD Power’s results and this is why I picked the Lexus ES as it is highly recommend. The Mark Levinson system is the worst I have ever heard as a premium system. The response from Lexus has been terrible or lack of. I have driven luxury vehicles for the past 25 years, and Lexus has been the worst customer service I have ever encountered and cannot understand how Lexus is so highly rated. I am not the only person who feels this way. After my situation, I started to go online and found many other people with the same concern. I think when a company rates other corporations, it should look at websites, forums and related blogs to get sense of customer satisfaction.

.........Also the car engine with the dual exhaust is noisy as hell. Your neighbor can hear the motor running 3 doors down.

.........Also the car engine with the dual exhaust is noisy as hell. Your neighbor can hear the motor running 3 doors down.