stock_sc

iTrader: (2)

well as a fellow member of clublexus i wanted to warn you about hid-sin. recently my hid bulb went out and it was still under warranty. the kit was bought april 25th 2006. they are not honoring there warranty as of when i bought my kit. at the time i was given the impression if at anytime either the ballast or bulb breaks then they will replace it under warranty free of charge or worst comes to worst i pay for shipping. well apparently by reading the emails they dont care for there customers. ill post the emails so you can decide for yourself if you want to do business with them but for myself never again. the kit was called genesis with 6000K application.




From: stock_sc
Sent: Thursday, April 12, 2007 12:15 PM
To: Sales@hid-sin.com
Subject: bulb or ballast help

hi i bought a genesis kit from you less than a year
ago barely but less than a year ago. i am having
issues with one of my bulbs it went out recently. it
would turn on and turn to a blue hue then after a bit
it shuts off. i dont know if its a ballast or a bulb
issue. o btw i have a 6000K kit. should i send it in
or how does the warranty work? well i hope to hear
from u soon thank you.

--- "HID-SiN.com" <sales@hid-sin.com> wrote:

Hi,
Switch the bulbs around to see if the problem happens on the same side.
If
it does then it's a ballast issue. But if the problem goes to the other
side
then it's the bulb issue.

HID-SiN Staff
Sales@hid-sin.com
www.HID-SiN.com

-----Original Message-----
From: stock_sc
Sent: Friday, April 13, 2007 3:13 PM
To: HID-SiN.com
Subject: RE: bulb or ballast help

hi yes i found out that the bulb has gone bad.
so what would i need to do on my end for warranty
work?
also would you guys also replace the other bulb infear
that also might burn out. also if u do replace them
both for me could i get a 4300K bulbs instead of the
6000K. i thought it would be bright but it wasnt as
bright as i thought it would be. i understand u could
only just replace one bulb but i thought i ask. here
is some info u might need to know to verify that i am
a customer.

my transaction id number was xxxxxxxxxxxxxx61G
the day you recieved my payment through paypal was
april 25, 2006
it was delivered to
xxx north xxxxxxx, chicago il xxxxx
my name is stock_sc.
kit. genesis kit 9006 with 6000K

thank you for your time once again.


--- "HID-SiN.com" <sales@hid-sin.com> wrote:

ok if you think it's the bulb then we will send
you
out a new one. You may
keep the bulb and you do not have to sent us back
the defected item. There
is a $40 charge for replacement. This will save
you
from having to have to
ship back the defected part and wait 2 weeks for
test and replacement.
Instead we just send you out a replacement within
2-4 days delivery time.

You can paypal us at sales@hid-sin.com and in the
paypal note section let us
know what bulb application you want and color.
Don't
forget the name brand
of the kit as well.

HID-SiN Staff
Sales@hid-sin.com
www.HID-SiN.com


-----Original Message-----
From: stock_sc
Sent: Wednesday, April 18, 2007 11:03 AM
To: HID-SiN.com
Subject: RE: bulb or ballast help

okai so is this a replacement for one bulb or two
bulbs? what if i dont want to pay the $40 and send
in
the bulb. what is my cost then? i thought it was
still
covered under warranty.

--- "HID-SiN.com" <sales@hid-sin.com> wrote:

This is our new warranty policy for exchanging
defects. Replacement is for 1
bulb only.

HID-SiN Staff
Sales@hid-sin.com
www.HID-SiN.com

-----Original Message-----
From: stock_sc
Sent: Wednesday, April 18, 2007 12:41 PM
To: HID-SiN.com
Subject: RE: bulb or ballast help

well im sorry then i guess i will no longer being
doing business with you. why would i need to pay for a
defect in worksmanship where its not my fault. at the
time of when i bought my system i was given the
impression that if anytime within one year if anything
happens to the system that you will be replacing it
minus if it was abused in any way. i guess i will be
buying 2 new kits soon from someone else because i
need to replace your defective kit and one for my
fogs. thank you very much.

--- "HID-SiN.com" <sales@hid-sin.com> wrote:

Do what you got to do. Policy is policy.

HID-SiN Staff
Sales@hid-sin.com
www.HID-SiN.com

PureDrifter

iTrader: (10)

whaa?

sounds like YOU wanted 2 bulbs even though only ONE was burned out....

AND

You didnt "want" to send in the defective bulb (why?)

AND

they asked for $40 so u wouldnt have to send the bulb out (which isnt a bad idea, since warranty claims with almost any manufacturer/retailer takes a week at least). they tried to sell u the bulb at (i think) a heavily discounted price and u refused, which is acceptable but then u refused to send them the defective bulb.

why would they send you a new bulb at no cost w/o at least having the defective bulb in hand


ive never even bought from them but i smell something off

stock_sc

iTrader: (2)

well i asked them about the second bulb because well the first one burnt out and i was afraid the second one would also burn out. i wanted to see if they would still change it under warranty just to give me a peace of mind that they are behind there product. they said the bulb should pretty much out last my car. well it didnt. i had no problem about me sending in the bulb but they didnt give me any info about sending in my bulb other than i have to wait 2 weeks. it was said in the email to them on april 18th. saying how much will it cost for me if i send it in. meaning the shipping cost and such. why would i pay $40 for a bulb that should have been changed for free under warranty. i can afford to wait 2 weeks for a new bulb. i bought some bulbs when the hid went out. so im in no hurry right now to get the bulb changed out in a hurry but at the same time my warranty is running out. here is the bigger issue they decide to change their warranty without any notice and also my warranty has a grand father clause to it because i bought the product under its old warranty not new one. if you look on their site no where does it say if your bulb breaks you gonna pay $40 to replace. it says they will replace it.

mitsuguy

iTrader: (2)

the important part is that they want $40 either way for "warranty replacement" and that when originally purchased, this wasn't the warranty as stated... no where does it state the $40 would be refunded once the original bulb was returned (which they didn't require), so essentially, they are just selling him a new bulb...

I deal with warranty stuff all the time - and in my world, the warranty that existed when originally purchased is the warranty for the rest of that products life... I think that legally, you can't change warranty terms once something is purchased...

back in the late 70's, early 80's, JCPenney sold a "lifetime battery" Basically, they would replace a battery any time it died for the life of the customer or vehicle, whichever came first... Our national account system is responsible for replacing these batteries ever since JCP stopped doing auto repair work... We are still replacing them to this day (the last battery was sold august, 1981) One guy has 4 of them in his RV... imagine how many batteries JCP has bought him...

just goes to show you what a real company does when it makes a mistake... obviously these HID guys have learned that their warranty policies and pricing aren't working for them in a profitable manner, so they are screwing the little guy that bought their kits...

YoshRX300

Sorry to hear about your situation Stock_sc. Wish you luck in your next purchase of HIDs. And thanks for the heads up. Wont do business with them.

Lexucan

^^What he said^^
These guys sound like your typical rip-off artists.

mikal

wow, look what it says on their Warranty Coverage page.

Warranty Coverage on Bulbs:
Bulbs are free warranted for a period of one (1) year from the date of the purchase. Warranty does not cover breakage due to improper installation, shipping or handling.

XenonDepot

iTrader: (11)

wow....
Its very easy to advertise a warranty when you are selling product. Few companies actually stand behind it. I would understand if they wanted you to pay for shipping but thats just ridiculous.