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Search: Posts Made By: kikkomanrj
Forum: IS - 2nd Gen (2006-2013) 08-06-14, 06:22 AM
Replies: 157
Views: 117,956
Posted By kikkomanrj
Plugs? One for each cylinder (6).

Plugs? One for each cylinder (6).
Forum: IS - 2nd Gen (2006-2013) 06-03-14, 01:30 PM
Replies: 6
Views: 704
Posted By kikkomanrj
Need to replace mine. Did you install the piece...

Need to replace mine. Did you install the piece yourself or have the dealer do it?
Forum: IS - 2nd Gen (2006-2013) 05-30-14, 02:14 PM
Replies: 43
Views: 11,639
Posted By kikkomanrj
I've dipped the windows, grille, and badges on my...

I've dipped the windows, grille, and badges on my BSP. I think de-chroming gives it a sporty, sleeper look. The badges and grille haven't peeled in over 2 years however my window trim is peeling...
Forum: IS - 2nd Gen (2006-2013) 09-04-12, 09:26 AM
Replies: 173
Views: 25,787
Posted By kikkomanrj
My car was towed to Lexus of Mishawaka but the...

My car was towed to Lexus of Mishawaka but the dealers don't refuse warranty coverage. Similar to an insurance claim, the dealer/shop provides and estimate and a representative from Lexus Extra Care...
Forum: IS - 2nd Gen (2006-2013) 09-02-12, 04:54 PM
Replies: 173
Views: 25,787
Posted By kikkomanrj
I ended up paying for a used engine swap out of...

I ended up paying for a used engine swap out of pocket. Cheaper than what was quoted for new but still a good chunk of change. All dialogues with lexus went nowhere. I did everything short of calling...
Forum: IS - 2nd Gen (2006-2013) 08-09-12, 08:32 AM
Replies: 173
Views: 25,787
Posted By kikkomanrj
I appreciate the support but by reoccuring issue,...

I appreciate the support but by reoccuring issue, I meant denying warranty coverage. From the FTC:

"The Federal Trade Commission, the nation's consumer protection agency, collects complaints...
Forum: IS - 2nd Gen (2006-2013) 08-08-12, 08:55 AM
Replies: 173
Views: 25,787
Posted By kikkomanrj
Lexus (along with Toyota, and Scion) do not...

Lexus (along with Toyota, and Scion) do not participate in the BBB's Auto Line program so the BBB doesn't act as an arbiter with them. I contacted the FTC as well. They don't handle individual cases...
Forum: IS - 2nd Gen (2006-2013) 08-07-12, 01:21 PM
Replies: 173
Views: 25,787
Posted By kikkomanrj
Yes, I've spoken with management and decision...

Yes, I've spoken with management and decision makers within Extra Care, customer service (HQ), and regional managers of the dealers. They've all told me the same story about how my case has been...
Forum: IS - 2nd Gen (2006-2013) 08-02-12, 03:14 PM
Replies: 173
Views: 25,787
Posted By kikkomanrj
Going to the dealer for service would help my...

Going to the dealer for service would help my case because I could say a Lexus tech was negligent however it shouldn't matter where I go for service. Extra Care said the pump leaked coolant for a...
Forum: IS - 2nd Gen (2006-2013) 08-02-12, 12:14 PM
Replies: 173
Views: 25,787
Posted By kikkomanrj
3 yrs/50k mi left I talked to cust...

3 yrs/50k mi left



I talked to cust service (Lexus Corp) and couple more times and they still won't budge. They said Extra Care is firm on their decision and won't cover. I reiterated how wrong...
Forum: IS - 2nd Gen (2006-2013) 07-30-12, 04:11 PM
Replies: 173
Views: 25,787
Posted By kikkomanrj
What likely happened is there wasn't enough...

What likely happened is there wasn't enough coolant for the temp gauge to accurately measure.
Forum: IS - 2nd Gen (2006-2013) 07-30-12, 01:23 PM
Replies: 173
Views: 25,787
Posted By kikkomanrj
Lexus's warranty division

Lexus's warranty division
Forum: IS - 2nd Gen (2006-2013) 07-30-12, 01:05 PM
Replies: 173
Views: 25,787
Posted By kikkomanrj
Spoke to Extra Care today. Their evidence shows...

Spoke to Extra Care today. Their evidence shows that my water pump was starting to go bad a couple weeks before the incident and I or a tech should've noticed coolant leaks on the engine, oil pan,...
Forum: IS - 2nd Gen (2006-2013) 07-27-12, 03:03 PM
Replies: 173
Views: 25,787
Posted By kikkomanrj
Not necessarily progress but I've got an update....

Not necessarily progress but I've got an update. Spoke to the SA and asked for a break down of the issue. He said my water pump leaked and the coolant clotted. I asked if it was strictly a leak and...
Forum: IS - 2nd Gen (2006-2013) 07-27-12, 12:58 PM
Replies: 173
Views: 25,787
Posted By kikkomanrj
I can't say whether the temp gauge went up or not...

I can't say whether the temp gauge went up or not but there wasn't a a CEL. Aside from the AC going out then coming back on after I shut it off and back on, the only thing I noticed was the rattle...
Forum: IS - 2nd Gen (2006-2013) 07-27-12, 11:38 AM
Replies: 173
Views: 25,787
Posted By kikkomanrj
To the "we're not getting the whole story" crowd....

To the "we're not getting the whole story" crowd. No offense taken. I created this post to get feedback and ideas and if anything you've helped with finding out what questions I should be asking....
Forum: IS - 2nd Gen (2006-2013) 07-26-12, 09:08 AM
Replies: 173
Views: 25,787
Posted By kikkomanrj
In case anyone is interested. ...

In case anyone is interested.

http://www.lexusfinancial.com/consumer/ShowBinary/BEA%20Repository/lfs/en_US/document/vsa/Lexus_Extra_Care_Pre_Owned.pdf
Forum: IS - 2nd Gen (2006-2013) 07-26-12, 08:56 AM
Replies: 173
Views: 25,787
Posted By kikkomanrj
All I've been told is that my water pump failed...

All I've been told is that my water pump failed and it caused internal engine damage. The only details mentioned are the cylinders and valves.

Cust. care claims Extra Care "reviewed my concern...
Forum: IS - 2nd Gen (2006-2013) 07-25-12, 02:08 PM
Replies: 173
Views: 25,787
Posted By kikkomanrj
Now this just sounds shady. Customer Service...

Now this just sounds shady. Customer Service responded saying they're standing by their decision to decline assistance. I have not received a written repair estimate via email from the dealer so I...
Forum: IS - 3rd Gen (2014-present) 07-25-12, 11:22 AM
Replies: 80
Views: 8,098
Posted By kikkomanrj
rear folding seat and MT for the higher engine...

rear folding seat and MT for the higher engine trim
Forum: IS - 2nd Gen (2006-2013) 07-25-12, 09:37 AM
Replies: 173
Views: 25,787
Posted By kikkomanrj
A follow up complaint to customer service may...

A follow up complaint to customer service may have gained some traction. Dealer called saying he's compiling a list of parts and figures to send to corporate/extra care. I figured this would have...
Forum: IS - 2nd Gen (2006-2013) 07-24-12, 04:30 PM
Replies: 173
Views: 25,787
Posted By kikkomanrj
^Hehe. I can't speak about the previous owner but...

^Hehe. I can't speak about the previous owner but since I've had it, I've followed the maintenance schedule in the manual with a dealer until about a year ago and an independent dealer/shop since...
Forum: IS - 2nd Gen (2006-2013) 07-24-12, 02:08 PM
Replies: 173
Views: 25,787
Posted By kikkomanrj
I feel the same way. The only thing I left out...

I feel the same way. The only thing I left out from the day it broke down is that my AC cut out for a bit before I started hearing the noise. What I don't get is the dealer said my water pump failed...
Forum: IS - 2nd Gen (2006-2013) 07-24-12, 01:28 PM
Replies: 173
Views: 25,787
Posted By kikkomanrj
Wow, just got off the phone with Customer Care...

Wow, just got off the phone with Customer Care and they will not cover any part of my repairs. Their reason is that it's a wear and tear issue not a malfunction.
Forum: IS - 2nd Gen (2006-2013) 07-23-12, 12:34 PM
Replies: 173
Views: 25,787
Posted By kikkomanrj
Heard back from Lexus Customer Service and...

Heard back from Lexus Customer Service and they'll contact the dealer for specifics and get back to me by the 26th. Thanks for the feedback so far. :hug:
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