Go Back   Club Lexus Forums > Lexus Model Forums > SC Models > SC 400/300
Sign in using an external account
Register Forgot Password?

Will the Lextech nightmare ever end!

Reply
 
 
 
 
Thread Tools Search this Thread Display Modes
Old 10-03-14, 05:00 PM   #1
Bankswood
Pole Position
Trader Score: (0)
 
Join Date: Aug 2012
Location: NC
Posts: 327
Default Will the Lextech nightmare ever end!

I'm sure you guys thought you had heard it all but wait....Over a year ago I sent climate control for light repair. You know the drill, no communication and over a month's wait. Lights burnt out after 6 months. Sent it back for the amazing Lextech "lifetime warranty". Again no communication and another month wait. This time lights started to fail after one month. After 3 months every light was out. So I decided to have Tanin repair it this time. Well they just called me from Tanin to tell me that whoever worked on my unit before had FUBAR'd it. They said they had never seen anything like it. They sold me a replacement unit for $100 and because they felt bad about it they upgraded my order to led's at no additional charge.

Let's recap. I paid Lextech to fix my unit, which didn't last, I paid to have the unit mailed to Lextech for warranty repair which didn't last and finally Lextech screwed up my unit so bad it cost me an additional $100 to replace.

I just can't believe Mr Lextech has the stones to post on this forum let alone moderate.

Tell you what Mr. Lextech. I'm going to send you the Tannin invoice and let's see if you can do the honorable thing.

I'll keep the forum updated.
This ad is not displayed to registered members.
Register your free account today and become a member on Club Lexus!
Bankswood is offline   Reply With Quote
Old 10-03-14, 05:33 PM   #2
KingPhilip
Lexus Champion
Trader Score: (10)
 
KingPhilip's Avatar
 
Join Date: Apr 2011
Location: CA
Posts: 2,872
Default

No need to do that, I know you're furious about the situation but just cut your losses. Live and learn. Nothing good ever comes from retaliating to people who live without honor. It's just a waste of your time and effort.
__________________


1996 SC300 VIP Build
2008 GX470 VIP Hauler

1995 SC400 Daily Driver Build SOLD
KingPhilip is offline   Reply With Quote
Old 10-03-14, 07:14 PM   #3
t2d2
Lexus Test Driver
Trader Score: (4)
 
t2d2's Avatar
 
Join Date: Apr 2014
Location: Oregon
Posts: 1,193
Default

I also think Tanin would rather not have their name drawn into such a dispute, with their opinion of the previously done work unknowingly reflecting on a competitor. Stuff like that is best dealt with behind the scenes.
__________________
'94 SC400: Goodkat ... "It's not something people hear about. Falls on deaf ears mostly. This particular one has been over twenty years in the making."
t2d2 is offline   Reply With Quote
Old 10-03-14, 07:19 PM   #4
turbodremz
Lexus Champion
Trader Score: (18)
 
turbodremz's Avatar
 
Join Date: Jan 2008
Location: TX
Posts: 4,764
Chris Carrasco A-wHyTe-RaBbYt
Send a message via Yahoo to turbodremz
Default

Quote:
Originally Posted by KingPhilip View Post
No need to do that, I know you're furious about the situation but just cut your losses. Live and learn. Nothing good ever comes from retaliating to people who live without honor. It's just a waste of your time and effort.
^^^This.

If a company advertises one thing, yet sells another, just avoid them. Leave your feedback publicly noted in a professional manner, and take it as a lesson learned. This is one reason I never took the time or spent the money to pursue luxury perfection, and went the route of the uncomfortable self-built performance. If I want something done to my car that requires someone else to install, I find another solution so the only person I can blame is me.
__________________

LS1 5.7, T-56 6-speed trans, BruteSpeed/EPP Blower Cam, Fast 102 LSXR intake manifold, 28lb/hr injectors flowing 31.5lbs, DGR Fabrication motor mounts, PSI Conversion LSx harness, F-body driveshaft, Tuned By Frost PCM with TSP cam tune, Mishimoto Supra Radiator/Shroud/Fans, QuickCar fused switch panel, Full custom Speedhut dash cluster/gauge setup, Hooker headers to 3.5" dual exhaust with X-pipe, Dynomax 3.5"x6" bullets, gutted and caged.BUILD THREAD and VIDEOS
turbodremz is offline   Reply With Quote
Old 10-03-14, 07:20 PM   #5
Bankswood
Pole Position
Trader Score: (0)
 
Join Date: Aug 2012
Location: NC
Posts: 327
Default

Quote:
Originally Posted by KingPhilip View Post
No need to do that, I know you're furious about the situation but just cut your losses. Live and learn. Nothing good ever comes from retaliating to people who live without honor. It's just a waste of your time and effort.
King you are right. Probably should have cooled down before posting
Bankswood is offline   Reply With Quote
Old 10-03-14, 07:24 PM   #6
Bankswood
Pole Position
Trader Score: (0)
 
Join Date: Aug 2012
Location: NC
Posts: 327
Default

Quote:
Originally Posted by t2d2 View Post
I also think Tanin would rather not have their name drawn into such a dispute, with their opinion of the previously done work unknowingly reflecting on a competitor. Stuff like that is best dealt with behind the scenes.
t2d2 to Tanin's credit they mentioned no names. They were just trying to explain the situation. Quite frankly they should send Lextech a Christmas card. Think about how much business Lextech has created for them.
Bankswood is offline   Reply With Quote
Old 10-03-14, 09:15 PM   #7
Tam4511
Driver
Trader Score: (9)
 
Tam4511's Avatar
 
Join Date: Sep 2012
Location: Texas
Posts: 139
Tam4511 TAM101 tyler_august
Default

I recently dealt with Lextech's "renowned" customer service, over 3 months for a cluster rebuild. got it back and the motors work on and off. So i feel your pain. terrible ****ing company with a terrible ****ing owner. He threatened to "put me in jail" because I said I would file a Paypal dispute if i didn't have a tracking number by a certain date (I waited over a month for it)

After over 100 emails, not a single apology or really any sort of coherent explanation was given. I don't know if they are on something or just plain stupid but either way, should not be running a business .

I just wish i had researched them a little more in detail before i chose to send my unit to them.
__________________
92' SC300/Factory 5spd/LS400 BBK/PBM's/XS-Power exhaust
NA-T+R154 build in the works.------>Drivenapparelco.com
Tam4511 is offline   Reply With Quote
Old 10-03-14, 09:35 PM   #8
KingPhilip
Lexus Champion
Trader Score: (10)
 
KingPhilip's Avatar
 
Join Date: Apr 2011
Location: CA
Posts: 2,872
Default

Quote:
Originally Posted by Bankswood View Post
King you are right. Probably should have cooled down before posting
Posting about your experience is not a problem at all. We all appreciate you sharing your experience with them. An unfair exchange for us to know who to avoid through your (and other people who've posted about this before) horrible experience with them. I just truly hope that the forums can do something about this so people wouldn't go through the same nightmare a lot of you guys went through.
__________________


1996 SC300 VIP Build
2008 GX470 VIP Hauler

1995 SC400 Daily Driver Build SOLD

Last edited by KingPhilip; 10-04-14 at 07:17 AM..
KingPhilip is offline   Reply With Quote
Old 10-04-14, 12:15 AM   #9
oldManTan
Lexus Test Driver
Trader Score: (0)
 
Join Date: Jan 2014
Location: illinois
Posts: 1,024
Default

this is why i do everything myself, learn along the way and if you mess up, it's all on you. just did this last night. anyone needs their needles reworked, i can do floating needles like this for idk, watever price you want, pay for shipping lol and i'll do it for free.

i think it's a good thing you posted here, the forum needs to know and without your feedback, more people would be upset so good job.

here's my cluster, still gotta figure out how to do the climate control, haven't really looked at it that much
__________________
'92 SC400 Tan on Tan, BFI, Tanabe Medallion exhaust,
Megan Racing EZ Street Coilovers, TechnaFit SS lines, Blue TT Calipers,
A/T Solenoid Bypass, TT Auto Diff, MKIV LCAs,
4300k HIDs, IS300 Steering wheel,
Cobra R Reps 17x9 DZ102 225,45,
hopefully a 5 speed swap in the near future Build Here
Custom Headlights Build
oldManTan is offline   Reply With Quote
Old 10-04-14, 06:55 AM   #10
t2d2
Lexus Test Driver
Trader Score: (4)
 
t2d2's Avatar
 
Join Date: Apr 2014
Location: Oregon
Posts: 1,193
Default

Quote:
Originally Posted by oldManTan View Post
this is why i do everything myself, learn along the way and if you mess up, it's all on you. just did this last night. anyone needs their needles reworked, i can do floating needles like this for idk, watever price you want, pay for shipping lol and i'll do it for free.
Impressive work, but wouldn't all those wires adversely affect the weighting and calibration of the needles?

http://s969.photobucket.com/user/bea..._0253.jpg.html
__________________
'94 SC400: Goodkat ... "It's not something people hear about. Falls on deaf ears mostly. This particular one has been over twenty years in the making."
t2d2 is offline   Reply With Quote
Old 10-04-14, 11:22 AM   #11
oldManTan
Lexus Test Driver
Trader Score: (0)
 
Join Date: Jan 2014
Location: illinois
Posts: 1,024
Default

yes they do, and that's why i need to counterweight and recalibrate them.
__________________
'92 SC400 Tan on Tan, BFI, Tanabe Medallion exhaust,
Megan Racing EZ Street Coilovers, TechnaFit SS lines, Blue TT Calipers,
A/T Solenoid Bypass, TT Auto Diff, MKIV LCAs,
4300k HIDs, IS300 Steering wheel,
Cobra R Reps 17x9 DZ102 225,45,
hopefully a 5 speed swap in the near future Build Here
Custom Headlights Build
oldManTan is offline   Reply With Quote
Old 10-04-14, 12:17 PM   #12
turbodremz
Lexus Champion
Trader Score: (18)
 
turbodremz's Avatar
 
Join Date: Jan 2008
Location: TX
Posts: 4,764
Chris Carrasco A-wHyTe-RaBbYt
Send a message via Yahoo to turbodremz
Default

Quote:
Originally Posted by Tam4511 View Post
I recently dealt with Lextech's "renowned" customer service, over 3 months for a cluster rebuild. got it back and the motors work on and off. So i feel your pain. terrible ****ing company with a terrible ****ing owner. He threatened to "put me in jail" because I said I would file a Paypal dispute .............................

What? Are you serious? I have to ask because this is by far the most idiotic thing I have ever heard of, to the point its funny.

Before any of my posts get out of hand, and to stay on topic, I have never personally had any dealings with Lextech. But threads like this are informative for the community to avoid further member complications with a parts/labor source. And I can say with all the threads posted, Im glad I never went this route..
__________________

LS1 5.7, T-56 6-speed trans, BruteSpeed/EPP Blower Cam, Fast 102 LSXR intake manifold, 28lb/hr injectors flowing 31.5lbs, DGR Fabrication motor mounts, PSI Conversion LSx harness, F-body driveshaft, Tuned By Frost PCM with TSP cam tune, Mishimoto Supra Radiator/Shroud/Fans, QuickCar fused switch panel, Full custom Speedhut dash cluster/gauge setup, Hooker headers to 3.5" dual exhaust with X-pipe, Dynomax 3.5"x6" bullets, gutted and caged.BUILD THREAD and VIDEOS
turbodremz is offline   Reply With Quote
Old 10-04-14, 02:26 PM   #13
oldManTan
Lexus Test Driver
Trader Score: (0)
 
Join Date: Jan 2014
Location: illinois
Posts: 1,024
Default

counterweighted parts of a nail
__________________
'92 SC400 Tan on Tan, BFI, Tanabe Medallion exhaust,
Megan Racing EZ Street Coilovers, TechnaFit SS lines, Blue TT Calipers,
A/T Solenoid Bypass, TT Auto Diff, MKIV LCAs,
4300k HIDs, IS300 Steering wheel,
Cobra R Reps 17x9 DZ102 225,45,
hopefully a 5 speed swap in the near future Build Here
Custom Headlights Build
oldManTan is offline   Reply With Quote
Old 10-05-14, 07:48 AM   #14
1JZPWRD
1JZ Single SC400
Trader Score: (59)
 
1JZPWRD's Avatar
 
Join Date: Jan 2009
Location: Alabama, Roll Tide!
Posts: 8,468
Default

I havent been on here in awhile. I still hate to log in from time to time, and still find out about all the nightmares and the trouble with their customer service. I, on the hand, have had nothing but good things to say about Lextech and Brian (keeper of the light) on here. If you remember correctly, some time ago, I won a set of full needles for my cluster. Maybe 6-9 months and one of them when out. Brian explained to me that if I keep the brightness on full setting, it causes a little bit of a power surge while the car is cranking. If I remember correctly. I sent them back. Had it back in the original box I sent, in a matter of a week or so. Maybe I got lucky, maybe I was closer to the business office, maybe cause I am a moderator, who knows??? I have always recommened their services to everyone I knew. I feel bad now, since it seems everyone has had issues in the past two years or so.
In the all the years of being on here, I had to file one complaint to someone who I sold my 1JZ stock twin turbos too, and he claimed they were damaged. He sent me pictures of the box. I asked him to send me back the twins and I would refund the money. He never would, only excuses. Finally, I found his email address, and that hit it on the hammer. I finally got my money back. All along, I thought he was not representing himself accordingly. I cut my loss and moved on. Lesson learned. I also never bought or sold parts to anyone who I knew ahead of time he communicated with. I wanted no part of his business or friendship.
__________________
1992 SC400, Sleeper..522RWHP - 93 octane, 1JZ, BW S366, Soarer R154, ACT Stage 4, 800cc, DM LW Flywheel, MINZ FPR, 3" Exhaust, HKS CF Slip on, HKS BOV, Tial 44 WG, BC 264 Cams, AEM gauges, AEM V2, MKIV Auto LSD!
Follow my build thread.....http://www.clublexus.com/forums/buil...and-links.html
Jay's Interior....http://www.clublexus.com/forums/sc-4...y-1jzpwrd.html
1JZPWRD is offline   Reply With Quote
Old 10-05-14, 05:58 PM   #15
2jznosht
Lexus Test Driver
Trader Score: (0)
 
Join Date: Aug 2011
Location: NM
Posts: 1,017
Default

Quote:
Originally Posted by t2d2 View Post
I also think Tanin would rather not have their name drawn into such a dispute, with their opinion of the previously done work unknowingly reflecting on a competitor. Stuff like that is best dealt with behind the scenes.
No it's not...IMO a public call out prevents other people from getting the same treatment. keeping it behind the scenes lets the shoddy work continue(nothing personal towards lex tech, I've not done business with them)
__________________
93 sc300...the eternal project.
My writing blog:makingitblend.tumblr.com
2jznosht is offline   Reply With Quote
Old 10-05-14, 05:58 PM
 
 
 
 
Reply

Similar Threads
Thread Thread Starter Forum Replies Last Post
For those of you who dealt with Lextech, I have a few questions? GIMJ SC 400/300 62 06-09-14 08:59 AM
Bad experience with Lextech... 1985zcar SC 400/300 70 06-02-14 07:50 PM
First FREE NEEDLES GB since last December!!!! O. L. T. Club Lexus Vendor Marketplace 58 05-31-09 03:18 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump

All times are GMT -7. The time now is 11:52 PM.

Join ClubLexus
Advertising


Copyright © 2000-2008 Internet Brands, Inc. All Rights Reserved
Privacy Policy | Disclaimer | Terms of Use | JOBS


Get all contact info