hleo1

I recently (last week) bought the '02 Lexus RX300 for my wife, and we really love the car. It has the Navigation package and all options. One of the main reasons why we selected the Lexus instead of BMW or Benz is their Nav system technology. Supposedly, Lexus Nav for 2002 is DVD-based and able to cover some major cities in Canada, including Toronto, Quebec, Vancouver, Whistler, and Ottawa (as claimed by Lexus).

We live in Bellevue, WA, and the first weekend after I bought the car, we drove it up to Vancouver, BC, to try out the Nav function too. It didn't work at all -- just blank screen! I played around all the Nav functions, turned out my car's Nav has NO Canada coverage at all. The software/DVD is version: 2000 ver.1. That's kind of old for a 2002 brand new car, at least my opinion.

So I talked to Sales manager and Parts manager at Lexus of Bellevue (my dealership), and they confirmed back with me that ONLY '02 LS430 and '02 ES300 has those Canadian coverage at this time. In their car brochures, press releases, news conferences, news releases and just about any car magazines, for 2002, Lexus cars supposed to have those functions. They don't even know when is the release date of the update. I called Lexus Customer Satisfaction Headquaters in Torrance, CA to address my concern, and the rep simply called back and said the update will be available mid 2002.

I totally felt deceived, and all consumers are being mis-informed and lied to. Lexus should not have advertised that all their 2002 cars with Nav can cover Canada. They should be more specific and say at present time, which models are equipped.

Sorry for the lengthy msg, what do you all think? What can we do? This is my third Lexus car I've owned, I love Lexus, very comfortable and great quality for luxury cars.

Any advice or comments will be appreciated, I know people may think I'm too overboard with this, I just felt really disgusted, deceived, and expect Lexus to deliver what they claimed to the public.

thank you very much!
Hendry

Toyota / Lexus News Pressroom info for 2002 Navi

Lexus claimed 2002 Nav coverage

2002 RX300 with Nav

joegolf

I think I'd simply yell and scream to Lexus and bring any and all pressure on them that I could think. Lexus is Lexus and the name is suppose to represent the best in cars, sales, service. I am sure that each time you get service you get to rate the dealership and I would let them know they are going to fail each and every time. Dealing with the owner of the dealership (seeing that you are on your third Lexus) should also bring some pressure to on them. Good luck and I hate to see stories where Lexus screws up by misleading anyone. If they think they have to sell cars that way, you must do everything in your power to conince them they are better than that.

VQT

Black94RX-7TT

You say that Lexus claimed their cars have the coverage for 2002...well an RX 300 sure as hell isn't a CAR, is it? SUV I'd say.

You should be happy there's an update coming, and just wait for it to come along. You might also talk to your dealer, and see if he'll let you have an ES 300/LS 430 DVD to try out...who knows...it might work. I have NO clue how the systems work tho.