Originally Posted by PR FIEBRU

After speaking with Lexus Corporate, they took charge of the situation. I received a call the very next day letting me know that they are in communication with lexus of manhattan and that they will take care of bill because they should had fixed problem prior to sale of car. Lexus corporate also is getting me a refund for alignment and a navigation update.

I received the car after 5 days and the rattle is gone!!! I did not have to pay anything. I looked up the price of steering column assembly and its a 2600 part. Seems this is a condition that will happen again. The loaner that I was given was a 2015 RX350 with only 4500 miles. The rattle was worst than the one on my vehicle.

Lexus needs to recall all these steering columns and replace them for ones that don't rattle. As soon as mine starts to rattle again, I will take it back to dealer.