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Horrible Ride -- RX350

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Old 07-18-14, 03:33 PM   #76
kitlz
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park10, there's no need to overthink this or try to figure out what's wrong with your RX, if anything. You're not happy and won't be no matter what happens. Take advantage of the opportunity to get into a '15 RX for minimal cost. Forget about meeting with the master field engineer next week. It'll only add to your frustration. Spend the time instead driving a few new RXs to find the one that matches the buttery smooth ride you want. It's your best way out of this situation.
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Old 07-18-14, 04:41 PM   #77
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Default Yes, Trade

Truer words were never spoken. It ain't worth the frustration! To give an example, I had a 2009 Lexus RX350 that I liked very much. For some reason, I got a wild hair up my ___ and traded it for a new 2013 Toyota Avalon. I realized my mistake in less than a day, but to trade back would cost a fortune.

Finally, after fretting about it for a while, having the front seats rebuilt by an upholstery shop, and still not being satisfied, I traded it for a new 2013 Lexus RX350. The Avalon had 669 miles on it. Did I lose some money, you bet! Do I know how much, not really! Do I care, no!!

There were four things I did not like about the Avalon: The driver's seat didn't slide back automatically and the steering wheel didn't get up out of the way, and the outside rear view mirrors did not automatically dim from bright lights behind me. Additionally, I did not like the low driving position, having driven pickups, minivans, and SUVs for the past 32 years.

I have saved myself a few times from that frustration by always taking an automobile I'm considering buying home and keeping it overnight before I buy it. That also gives me an opportunity to drive the vehicle over the streets I am very used to, to make certain I like the ride. If the dealer won't agree to that, I save him and myself a lot of time and immediately would leave. They all have agreed or even suggested it. Unfortunately, I didn't do that on the Avalon.

I'm now very happy with my Lexus RX and hope I don't ever make a dumb move like that again.


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Old 07-18-14, 04:47 PM   #78
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Default Last shot, then get the '15

Considering the Tech will be onsite in just a few days from now AND if you have time to show him, I'd give it one last shot. If you also get the runaround, then you know you did everything in your power and you can move on. Since you're already at the dealer, go sign on the '15 RX there and then and look forward to your new comfy ride.
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Old 07-18-14, 06:18 PM   #79
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Having just purchased a 2015 RX three weeks ago, I will tell you I am very happy with its ride. Your current RX doesn't have it. You don't have to convince any of us. I don't think the dealer will make it anywhere near what you want, and you will always be worried about what else might be wrong with it. I had one of those "what's next" cars, which is what lead me to Lexus in the first place.

I had a very comfy riding ES that I was hesitant to get out of, but I have not regretted it one day in the past 3 weeks. Get your new car and enjoy it. You deserve it.

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Old 07-19-14, 07:13 AM   #80
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If it makes you feel any better, a few years back I was out $7000 to get out of an infinity g35 manual coupe I thought I would love. I had it only 18 months before it got too exhausting to drive. Gearbox was notchy, it was loud, and it was literally a leg workout to depress the clutch. Plus my then 3 year old daughter got horribly motion sick riding in the back. I would certainly love to have that $7000 back but never once regretted getting rid of that car. When it's something you use everyday comfort should be a priority
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Old 07-20-14, 09:52 PM   #81
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Quote:
Originally Posted by oohpapi44 View Post
There were some fine points in this thread and also some complete and utter silly ones.

I couldn't imagine being in the business of owning a dealership and having to have to deal with this "Lexus owes me" because I spent money there previously. Everything about your relationship with Lexus is spelled out in the contract you signed (likely without reading) and nowhere in there does it say they have to make sure you are 100% satisfied. Buy an item, use it for six months and then take it back and get a full refund? Buy an item, then leave it on their property and set off the alarm and walk away. Spend $30-50k on an item without doing your due diligence (I need navigation as my priority but I bought a vehicle with less than steller navigation) and then expect the business to take a loss because you didn't spend as wisely as you should have?

Separate rant from OP's problem.

Hopefully the Master Tech can find something, but as has been said. You have an 'out' with this vehicle and a not very expensive one at that. Jump on it. $4k to get into a NEW vehicle that rides the way you want it to. Why are we even continuing this conversation and not looking at pictures of your new ride? Go for it...
Your post is one of the most sane ones on the thread. Many ideas were silly, or just plain offensive. The dealer sounds like he has done what he should have, but he should not be buying back the vehicle because the owner doesn't like the ride. There are some customers a business just can't afford to keep. I'm certain the OP is serious about his problem, but if it is all within spec you can't expect the dealer to lose money on the deal. People buy cars all the time then decide they don't like the color, ride, features, or the ashtray is full. I have an 80 yo neighbor who bought a new RX350, drove it about 1500 miles and decided it was 'too small', so she took it back and traded it in on a bigger Lexus SUV. She got reamed but that is what she decided to do.

OP needs to spend the $4k and just move on.
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Old 07-21-14, 07:04 AM   #82
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Originally Posted by Evitzee View Post
Your post is one of the most sane ones on the thread. Many ideas were silly, or just plain offensive. The dealer sounds like he has done what he should have, but he should not be buying back the vehicle because the owner doesn't like the ride. There are some customers a business just can't afford to keep. I'm certain the OP is serious about his problem, but if it is all within spec you can't expect the dealer to lose money on the deal. People buy cars all the time then decide they don't like the color, ride, features, or the ashtray is full. I have an 80 yo neighbor who bought a new RX350, drove it about 1500 miles and decided it was 'too small', so she took it back and traded it in on a bigger Lexus SUV. She got reamed but that is what she decided to do.

OP needs to spend the $4k and just move on.
I agree. Though it seems like something is actually wrong with the car. I would have to go back and re-read the earlier posts but I recall the technicians admitting that the ride was actually too stiff in the OPs car. It is also telling that the OP drove a 2015 is immediately noticed a difference. As much as the dealer "did what it should have done" they are also a business and as such will avoid having to do anything they aren't required to do that would cost them money. In the end that is all that matters to them. Once you buy the car they couldn't care less about you. I once heard that the plaques in the service departments that are for "stellar service" issued by the parent car companies are really just for service departments that make the most money, which usually equates to denying warranty claims. You are right, people change their minds all the time. That isn't what is happening here. I think there is something wrong with the car and dealer knows it. They are taking the easy line and saying that "everything looks ok" and leaving it at that...they will only help the OP if they make more money on top of what they already made on him. (My next door neighbor was the GM of a Volvo dealer in Denver until recently, if you think any dealership cares about anything other than their profits you are kidding yourself)
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Old 07-21-14, 08:00 AM   #83
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Yesterday I rode in the back seat of our '11 RX on a long trip and I got bounced around like a BB in a box car. The rear shocks are CPO new compared to the front factory shocks. When going over a speed bump the front shocks absorb normally, then when the rear wheels go over the bump, it's as if the shocks are almost locked, and the rear end bounces ten times more than the front. My point is that maybe all four shocks on the OP's car are like my rear shocks, giving the OP a horrible ride. Just a thought.
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Old 07-21-14, 08:20 AM   #84
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Bottom line, with all the various opinions/experiences in this thread that Lexus would bode well to get their suspension act together. I feel like I should have my back shocks replaced just from following this thread.

Could it be as simple as they used a different supplier for shocks and they happen to be crap??? Even thought hey APPEAR to meet specs?

I for one would really like to feel the steering on this car. I have never in my life on ANY car with power steering had one where it could not be steered comfortably with one finger all day long if one desired.

Me, whenever possible, I try and buy new as it eliminates at least one possibility of being affected negatively, (accident or mistreatment) although it could still be the proverbial "lemon".

Good luck! Drive that 15 over every bump with a load in the car (like a few passenger).
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Old 07-21-14, 08:57 AM   #85
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Quote:
Originally Posted by CapeDave View Post
Bottom line, with all the various opinions/experiences in this thread that Lexus would bode well to get their suspension act together. I feel like I should have my back shocks replaced just from following this thread.

Could it be as simple as they used a different supplier for shocks and they happen to be crap??? Even thought hey APPEAR to meet specs?

I for one would really like to feel the steering on this car. I have never in my life on ANY car with power steering had one where it could not be steered comfortably with one finger all day long if one desired.

Me, whenever possible, I try and buy new as it eliminates at least one possibility of being affected negatively, (accident or mistreatment) although it could still be the proverbial "lemon".

Good luck! Drive that 15 over every bump with a load in the car (like a few passenger).
Not to go off topic, but that's because of the cars you drive.

Drive a European car, you'll see what I mean. They have heavy steering.

I prefer light steering, and that's part of the reason why I've gotten rid of all my euro/german rides.
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Old 07-21-14, 09:31 PM   #86
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Originally Posted by hypervish View Post
Not to go off topic, but that's because of the cars you drive.

Drive a European car, you'll see what I mean. They have heavy steering.

I prefer light steering, and that's part of the reason why I've gotten rid of all my euro/german rides.
Well, I did have a BMW X3 before this. And I guess the steering was maybe a little tighter. But still nothing like my interpretation of what the OP expressed as far as being REALLY tight.

But I get what you are saying, and yet my "drive with a finger all day long" was possibly exaggerating a bit.
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Old 08-08-14, 11:08 AM   #87
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I can't help but wonder what the outcome was on the RX350 after all the posts. Did the Lexus rep figure it out? Did you trade for the 2015?

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Old 08-12-14, 07:14 AM   #88
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I bought a 2011 CPO last December with 32,000 miles. I too was not thrilled with the ride over rough roads and noticed a jarring thud and not nearly enough shock absorbing. I took the car in today for general service and complained about the rear shocks. They test drove it and noticed what I noticed and agreed to replace the shocks under warranty. They said it is now a different part number which might indicate an upgraded part replacing what might have been a substandard part, but that is only conjecture. It may be that my shocks were just defective, it happens. I will let you know if the ride improves. I will admit that I have always thought that my dealership was generally great at making the customer happy so not all other dealerships may agree to do same(Bridgewater in NJ). Thanks. Regards. Ned.
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Old 08-12-14, 08:54 PM   #89
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Update from OP please!
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Old 08-22-14, 01:33 PM   #90
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Default Rx 350 suspension system

WHY DID LEXUS EVER CHANGE THE SUSPENSION IN 2010......I JUST BOUGHT A 2013 RX 350 AND VERY DISSATISFIED WITH THE RIDE ? PREVIOUSLY I HAD A 2006 AND A 2008 WHICH RODE BEAUTIFUL !
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Old 08-22-14, 01:33 PM
 
 
 
 
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