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Horrible Ride -- RX350

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Old 07-14-14, 08:12 PM   #46
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Hi- Thanks a lot for the responses...
DatDude:-- Can you please look up your invoice and inform me ? I can use it in my discussion with technician on Tuesday..
I have an inspection scheduled on Tuesday. I am going to mention and push them on all the points you all have mentioned in your responses..
To all saying that this is not a car, get used to the rough ride --- well, I had a Mitsubishi Lancer and that drove smoother/softer than this....are you telling me that I cant even expect a Mitsubishi lancer kind of ride for $30k more.....also I have Toyota highlander and that drives buttery soft....
To repeat, I test drove a new 2015 J vin RX, and that drove noticeably softer/smoother. also the car felt nice and loose, u could turn steering wheel with a finger....on mine, I get a forearm workout. it is stiff..
thanks and regards...
I hope this finds you in time but they replaced the Rear and Front Stabilizer Bushings and Rear Shocks.
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Old 07-15-14, 04:41 PM   #47
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Hi Friends, Here is an update:---
I dropped the car this morning, gave the tech a written list of all issues that You all pointed out. (explained this forum etc)...Got a call few mins ago that the car was designed for 19 inch wheels, but has 18 inch wheels so they are going to talk to the engineers etc and they are also doing more inspection and would need car kept overnight...(lot of the points were apparently found OKay, such as fluid leakage / shocks stab. bushings etc !!)..
Do you know what does he mean by Car was Designed for 19 inch wheels.. I thought it was just different size wheel rim and tire....but maybe not....
NOW, they gave me a loaner (2015 2k miles 2T2 Vin) and goodness this drives like Butter !! this is smooth and silk.ride was silky smooth, engine noise was nonexistent .. and what a pleasure this was to drive......what do you make of this ????
Now its clear there is something wrong with my car.... I still am afraid tomorrow he might say everything is okay. except the wheel size issue. How should I approach this ???
After driving the loaner and test driving the new lexus last week, Now I Don't want to get back in my own car, no matter whether they change the wheels etc.....because who knows what else is wrong ? and by the time I find out it may be few years....
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Old 07-15-14, 05:27 PM   #48
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Default VIN begins with "J" vs. "2T"

Hummm..... I am glade that I insists getting my 2013 LX570, RX450h, and CT200h.......all with "J" VINs. But I think these three models all are made in Japan anyway.

I think there is still a "quality" difference between the ones made in Japan and elsewhere.


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Hi, Thanks again.
The vehicle is Not Used. It is a demo vehicle, never titled before, and was sold as new. I did contact the Lexus company customer service, was assigned a Case manager (I think he is zone 2 rep).. He told me he will only go by what the dealer technician tells him..and their objective is to find out if there is anything mechanically wrong with the car....If the dealer tech tells him No, then that's what it is.....
He is not willing to entertain me much on the Ride quality / smoothness and other issues. The dealer tech told him that after test driving 3 cars with me (1 J vin, other 2T vin) that in general the 2T vins ride differently more harsh ride, but there is nothing mechanically wrong with my individual car...all 2t rides different than J vin.. so I should have bought J vin.....----This is just hogwash that the dealer tech is feeding the zone rep...and zone rep says that dealer is saying nothing mechanically wrong with your car,..so that's it....we cant do anything.....
I feel like I am banging head on a wall....Anyway, tomorrow at least they have agreed to inspect the suspension. I am dropping the vehicle in the morning and asked to pick up in the afternoon....This is my last bet I think......How do I convince them anymore ???? my fear again is dealer will say We Inspected and everything is great....then what do I do ????
How can I get the master techs/diagnosticians that travel around the country -- to look up my car ????
thanks again
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Old 07-15-14, 06:22 PM   #49
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park10, then I guess you know what you need to do, negotiate a deal on another RX. You'll blame every potential future problem on having the wrong size tires. I'm shaking my head over the dealer selling it to you that way. Now I have only owned RXs built in Japan. Lexus starting building them in Canada in August/September 2003, almost 11 years ago. It's not like they started yesterday. Drive a few RXs without looking at the VIN. And definitely take yours around the block a few times after the dealer puts on the right size tires. You might be pleasantly surprised.
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Old 07-15-14, 06:34 PM   #50
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I do not think it is just the tires. I think something is WAY out of whack. It i like prescription drugs. Take one for one symptom and it causes 4 other symptoms. These new suspension systems are super tuned. But when they are out of tune, well you get something like you got

I have no idea what my Vin is, and not sure I want to check
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Old 07-15-14, 07:59 PM   #51
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Hi park 10 - I have had several RX's over the years....I bought a restyled brand new 2010 top of the line made in Japan and equipped with Dunflop tires....it was the worst riding RX that I have ever had. I managed to corner a Lexus Canada Rep at the Toronto International Auto Show and told him how unhappy I was with the ride and he agreed to change the tires to Michelin Lattitudes- which I love....fast forward to 2012 where I took delivery of a Canadian built 2013 with Michelins --again wonderful tires and a great ride! I insisted that my new RX come equipped with Michelins and further insisted on driving it for an hour before signing the bill to ensure I would be happy with the ride. My message to you is keep complaining to whoever you have to - the squeaky wheel gets the grease. Just a thought - have you taken an F-Sport for a drive --they have significant suspension changes with a much stiffer ride--I took one around the block and could not get out of it fast enough - I like the smoother ride. You might want to do that just to compare your ride to that of an F-Sport--who knows what might have happened to that vehicle while in the possession of the dealer as a demo. By the way, both my 10 and 13 have 19" wheels - I have had a loaner with 18's and they ride much differently. Good Luck and keep us posted!

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Old 07-15-14, 08:08 PM   #52
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Ok I just had another thought....just grabbed a flashlight to look too as it is dark here now....look at the tire inflation sticker in the door jamb of the driver's door.....mine only has a rating for 19 tires front and rear plus the spare (and my RX came from the factory with 19"s)....perhaps yours left the factory with 18" tires and not 19's so there may be suspension differences with the different size tires/wheels - they may have been swapped out at some point in time for a larger size....worth checking.

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Old 07-15-14, 08:20 PM   #53
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I re-read one of your earlier posts in which you said that the spec sheet said 19" wheels but it actually came with 18" wheels and then you stated oh"well they would not fit anyway"....if someone swapped out the 19" wheels and tires for 18" wheels and tires, they certainly will fit. I would advise you to go back to that tire inflation sticker --my 2013 only has ratings for the 19" tires it was supposed to be equipped with --no mention of the 18's except for the small spare. Or call Lexus USA and find out what size tires and wheels that vehicle left the factory with...their info will be correct! Another purchaser may have insisted that his RX be equipped with the 19"s and yours could have been the donor vehicle while in dealer possession. Again, if there are suspension changes with different size tires I don't know but worth checking into. You also compared the ride with a highlander --I can tell you that in my personal opinion the 2004-2009 RX rode much smoother than the new ones --so it depends on what year your highlander is --the ride might be very different.

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Old 07-15-14, 11:23 PM   #54
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Hi Friends, Here is an update:---
Do you know what does he mean by Car was Designed for 19 inch wheels.. I thought it was just different size wheel rim and tire....but maybe not....
I think... he meant the car was designed with* 19 inch wheels. This seems to me like the tech had just started looking at the problem, and was rambling through things he noticed. I would not attach too much meaning to this detail.

There is definitely something wrong with your vehicle from your description of the steering. If the dealership doesn't figure it out, try an independent shop. If it comes to this, try to find a place that someone you know recommends. It is a good sign that they gave you a loaner vehicle, so don't give up on the dealership just yet. I just thought I would let you know what my next step would be, if I were in your shoes.
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Old 07-16-14, 04:46 AM   #55
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park10, then I guess you know what you need to do, negotiate a deal on another RX. You'll blame every potential future problem on having the wrong size tires.
^^^^ This is what you need to do. Stop stressing yourself and just get a new car--not necessarily an RX.

Be sure to take a nice, LONG test drive, like 30 miles or so over all kinds of roads.
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Old 07-16-14, 08:24 AM   #56
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I say give the dealer a chance, but keep on them until they take care of your problem one way or another. It is their job to provide you satisfaction. Squeaky wheel gets the grease. Demonstrate in front of the dealer with signs expressing your dissatisfaction They will hate that
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Old 07-16-14, 08:41 AM   #57
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^^^^ This is what you need to do. Stop stressing yourself and just get a new car--not necessarily an RX.

Be sure to take a nice, LONG test drive, like 30 miles or so over all kinds of roads.
I second this. Everyone is suggesting all this fixes for a subjective description of a supposed problem. It's a mechanical piece of a equipment and if everything is working to specs, then it might just be working to specs. And if that's the case, then no, Lexus is not going to 'tune' a stock working suspenstion to fit your taste. $7,000 to get out of a vehicle that is causing you so much angst and to get into a vehicle that you enjoy is a small price to pay. Especially considering your previous good deal obtained.

Hope they do find something wrong but with you complaining of steering AND handling issues, I doubt you'd ever been content considering how strongly worded the review.
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Old 07-16-14, 09:34 AM   #58
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I was on the fence about getting the f sport and the dealer here gave me a loaner for a few days. It had dunlops on it and I felt the ride was better than the car I ended up getting, which has the michelins. But the steering in the loaner was much tighter- so much so that I was afraid it was going to be the same on my car but it wasn't, thankfully.

I also don't buy the whole "designed for 19 inch wheels" malarkey. If anything, going to 18 inch wheels would improve ride quality while sacrificing only handling. It would NOT cause the comfort to get worse. The base rx comes standard with 18s, with 19s as an option. But folks have successfully put 21s on their base RXs with no problem. Yes the ride is firmer with that setup but that's because there is significantly less tire sidewall. Going from 19s to 18s gives an 8% increase in sidewall height which would soften the ride...not make it worse. 18 inch wheels as the cause of the bad ride is the worst excuse I have ever heard. I am surprised it came from someone at the dealer.
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Old 07-16-14, 09:49 AM   #59
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I was on the fence about getting the f sport and the dealer here gave me a loaner for a few days. It had dunlops on it and I felt the ride was better than the car I ended up getting, which has the michelins. But the steering in the loaner was much tighter- so much so that I was afraid it was going to be the same on my car but it wasn't, thankfully.

I also don't buy the whole "designed for 19 inch wheels" malarkey. If anything, going to 18 inch wheels would improve ride quality while sacrificing only handling. It would NOT cause the comfort to get worse. The base rx comes standard with 18s, with 19s as an option. But folks have successfully put 21s on their base RXs with no problem. Yes the ride is firmer with that setup but that's because there is significantly less tire sidewall. Going from 19s to 18s gives an 8% increase in sidewall height which would soften the ride...not make it worse. 18 inch wheels as the cause of the bad ride is the worst excuse I have ever heard. I am surprised it came from someone at the dealer.
Right. "Designed for 18 inch wheels" means absolutely NOTHING. It is gibberish speak. Like I said, if the steering on ANY car I had was as tight as you say, I would ditch that car. And the suspension too? Definitely get them to admit something is wrong. Maybe somehow simply badly built shocks are the issue. Not something that would be apparent unless the shock itself was taken apart, but there nevertheless. Or maybe a disgruntled employee soldered/welded where they should not have have.

But it sure does seem that SOMETHING is an issue. And not like a "princess and the pea" type of thing but a valid issue.
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Old 07-16-14, 11:33 AM   #60
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I remember an incident, when a neighbor drove a camry LE ... loved the ride and the feel. Then went to the dealer and bought an SE model which was a much harsher suspension...but chose it because of the looks.

Next day went to the dealer to let them know the shocks were dead, and was given a wrong car. Not that its the same case, just wanted to share this.

For me as well, i expected more from the RX, but that was from listening to others and reading about it. Maybe the car was not what you thought it was?
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Old 07-16-14, 11:33 AM
 
 
 
 
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