I bought a 2013 new RX-350 (demo vehicle 5k miles) 6 months ago, with premium package and display audio. The vehicle was made in Canada (VIN starting with 2T)
I had bought with so much anticipation of a smooth comfortable quiet ride. It was my signature purchase. Unfortunately, I regret buying the vehicle. The ride is very harsh, I can feel vibrations of every little stone / unevenness of road, every expansion joint on concrete road/ every little small bump --you get it... I feel like everytime I go over a small bump, somebody is shooting me from underneath.
I almost cringe having to drive it. I cannot wait to get out of the car when driving...Its making me frustrated / angry.
I believe something is wrong with the suspension / shock absorbers etc.. I called Lexus and they sent me to the dealer, where a technician and I rode 3 different vehicles (one with JT Vin and other with 2T vin). The technician accepted that my ride was harsher and more vibration than JT vin vehicle and it was not much different from 2T vehicle. At first he thought it was the tires (I have Michelin - which he said were firm and harsh ride but last much longer, other vehicles had Dunlop which gave smoother ride but didn't last long).
Anyway, he said there was nothing wrong with the car and that there are differences in way Canada made cars drive versus Japan made cars drive, and that's all there is to it.
I argued again with Lexus and finally they agreed to have same dealer make an inspection of the suspension / shocks system to see if something was wrong.
My question is those people doing the inspection are field service technicians and not Lexus engineers, so all they can do is make sure that parts are there and maybe take some measurements. Can they really tune the suspension and make the ride somewhat comfortable ??
Anyway - my question is -- aren't we as Lexus owners having paid premium for the car, entitled to a comfortable smooth quiet glide-like ride ??? or is that just marketing ???
I am just looking at some help from the experienced members of the forum...What should I do ??
We also have Toyota Highlander limited - and it is so quiet and a cushy ride, which is making the lexus ride that much more glaring.
thanks a lot friends,
hoping for some good advice ---
Same exact thing happened to me, they replaced the bushings for me (there was another part too but I forgot what it was) after they did that the car has been riding much better.
There must be something wrong if you notice that bad of a ride on a base rx with 18 inch tires. My f sport doesn't ride as rough as you are describing except perhaps over the roughest of roads and that is on 19 inch wheels. I will say though that the Michelin latitude tours I have are horrible. I hate them- very rough ride and tread wear has been abysmal. Funny thing is that we just got a 2014 acura mdx to replace our minivan and it has a significantly softer suspension than my f sport. But when going over road imperfections (like cracks and potholes) my wife commented that the acura seems very rough ... Guess which tires the acura has on it....Michelin latitude tour hps. So while I do think the tires can play a big role, you should not be feeling that horrible of a ride on 18s.
I can share a little incident I had once..bought a BMW from Vancouver and drove it home...drove it for a few months and several times it bottomed out over incidental road rash..not real deep holes but still bottomed out..as in hit the top of the spring travel which I found very odd...the next time I had it in for service I asked the tech about this and low and behold they found after the car was take off the rail car used for shipping they had not removed one of the shipping nylon block spacers used to stop the chassis from bouncing excessively during it's train ride...just a thought..
Something sounds way off. I wonder if there is a very good private mechanic who could ride with you and help you isolate the issue so that you could go back to Lexus and say to check "this" or check "that".
This would give you some objectivity from the standard Lexus line, "It all looks good to us" or "within specs" type of thing.
I agree. Maybe get it down to $6000. Since it's a demo the frame might be damaged. The thing I like most about my RX is the steering.
Btw, good work, finding such a good deal on a 2013 Rx, but sorry to hear that it is not working out. Go for the new 2015 upgrade, if you can still get a nice finance rate, like you may have had.
I just bought my 2013 Rx, coming from a 1998 Chevy C1500 short-bed truck. What you are describing sounds more like my old truck, than the Rx.
Thoughts on the possible issue at hand... Tires can loose their elasticity over time, especially in the hot Texas sun, it can drastically affect the ride. But I think this takes some time, maybe check your "born on" date code of your tires. Are you sure that you are not in an F-sport version? (I test drove and did not like the ride at all!) If you have 18" wheels, they should ride smoother than the 19", that I have.