Cabin rattling noise from side panels in my 2013 RX 350
07-17-13, 08:58 AM
#16
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@rayaans, for us the lexus service was able to reproduce the issue only in higher temperatures. I personally am able to produce it at all temperatures. I think whatever is loose sometimes end up in the right position and won't make noise but on average it does.
07-17-13, 01:18 PM
#17
Thanks onFacts, do you mind sharing the repair description on the paperwork that your dealer did on the roof liner? I can show my dealer about the same problem and that can help to explain the rattle problem.
07-17-13, 05:09 PM
#18
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Hey guys,
I'm having the same issue on my 2013 RX here in Sydney,
The noise only happens on a rough road.. But yeah it's annoying though..
It's like there is something loose.. But i couldnt find it..
I'm having the same issue on my 2013 RX here in Sydney,
The noise only happens on a rough road.. But yeah it's annoying though..
It's like there is something loose.. But i couldnt find it..
07-18-13, 06:20 AM
#20
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ok I might have found something, if you tap on the door panel right around where the door latch is, mine was making a clicking sound, it would vibrate against the metal. I took of the door panel and put felt on the metal part of the door where the door panel rests against the metal part of the door and put felt on the backside of the door panel. I also put a round felt piece right in line where the rubber door stopper touches the inside metal door. So far the noise has been gone for two days. I am convinced it is related to the door panel and not the window seals. I hope this helps!
07-18-13, 08:59 AM
#21
Possible to post some picture to aid where you put the felt tapes?
ok I might have found something, if you tap on the door panel right around where the door latch is, mine was making a clicking sound, it would vibrate against the metal. I took of the door panel and put felt on the metal part of the door where the door panel rests against the metal part of the door and put felt on the backside of the door panel. I also put a round felt piece right in line where the rubber door stopper touches the inside metal door. So far the noise has been gone for two days. I am convinced it is related to the door panel and not the window seals. I hope this helps!
07-18-13, 07:54 PM
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Here is the third service [took about 30 days] note...
Important to note: The weather during the week we picked up the vehicle averaged around 90 degrees. On our way back, we were able to reproduce the noise 
Lexus took one full month to fix and never came close to fixing it. They simply returned it without a concrete fix.
"8### CONFIRMED CONDITION... TICKING/CREAKING NOISE HEARD FROM BOTH SIDE B-PILLAR AREA, REMOVED HEAD LINER, RE-TEST, NOISE HEARD FROM BOTH SIDE MOONROOF TRACK CENTER BRACKET AREA, REMOVED MOONROOF TRACK ASSY., RE-TEST, NOISE STILL HEARD FROM BOTH SIDE ROOF AND B-PILLAR SEAMS WHEN THE BODY FLEXES.... SEPARATED LEFT SIDE SEAM, RE-TEST, NO NOISE HEARD FROM BOTH SIDE, RE-INSTALLED MOONROOF TRACK ASSY., RE-TEST, STILL OK, RE-INSTALLED REMAINING PARTS, RE-TEST, OK... PARKED THE VEHICLE OUTSIDE FOR TWO DAYS TO BE PICKED UP, TEST DROVE TO MAKE SURE THE NOISE IS GONE... NOISE CAME BACK FROM THE SAME AREA, POSSIBLE DUE TO CLIMATE CHANGE (OVER 90 DEGREES) OPENED TAS CASE# TA131######, REMOVED HEAD LINER, RE-TEST, CONFIRMED NOISE FROM BOTH SIDE B-PILLAR AREA, SEPARATED BOTH SIDE B-PILLAR SEAMS ON OTHER LOCATIONS AND TOP OF BOTH SIDE FRONT DOOR OPENING SEAMS, RE-TEST, NO NOISE HEARD, PARKED THE VEHICLE OUTSIDE FOR TWO DAYS, RE-TEST, OK, RE-INSTALLED HEAD LINER AND REMAINING PARTS, RE-TEST, STILL OK, ONCE AGAIN PARKED THE VEHICLE OUTSIDE A DAY, RE-TEST, STILL NO NOISE HEARD BUT UNABLE TO TEST FOR HIGHER CLIMATE(OVER 90 DEGREES)... OFP# 6120# - #####
Lexus took one full month to fix and never came close to fixing it. They simply returned it without a concrete fix.
Last edited by onlyFacts; 07-18-13 at 08:31 PM.
07-18-13, 08:11 PM
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07-19-13, 09:26 AM
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I really never cared about the loaner, it was nice to have one but still a month long service was not a very pleasant experience with Lexus. We may never buy from Lexus again considering their slowness in fixing the issue once and for all.
07-20-13, 09:21 PM
#26
Thanks for the info.
Look like this is a common problem. This reviewer on Edumnds has the same/similar issue.
http://www.edmunds.com/lexus/rx-350/...wId=1747906738
Look like this is a common problem. This reviewer on Edumnds has the same/similar issue.
http://www.edmunds.com/lexus/rx-350/...wId=1747906738
Here is the third service [took about 30 days] note...
Important to note: The weather during the week we picked up the vehicle averaged around 90 degrees. On our way back, we were able to reproduce the noise Lexus took one full month to fix and never came close to fixing it. They simply returned it without a concrete fix.
Important to note: The weather during the week we picked up the vehicle averaged around 90 degrees. On our way back, we were able to reproduce the noise
Lexus took one full month to fix and never came close to fixing it. They simply returned it without a concrete fix.
07-22-13, 06:22 AM
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On my recent trip, instead of concentrating on side seat belt assembly area, I focused on the moon roof / roof handle area above the driver side door. Here is what I found out [still want someone else to confirm], when I was hearing the noise while driving, I pressed the area around the roof handle above door and noise stopped [miracle]. It came back soon but now I think it is something in the roof and not the sides. Need to keep on trying to figure this one out.
Last edited by onlyFacts; 07-22-13 at 06:53 AM.
07-22-13, 07:52 AM
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On my recent trip, instead of concentrating on side seat belt assembly area, I focused on the moon roof / roof handle area above the driver side door. Here is what I found out [still want someone else to confirm], when I was hearing the noise while driving, I pressed the area around the roof handle above door and noise stopped [miracle]. It came back soon but now I think it is something in the roof and not the sides. Need to keep on trying to figure this one out.
07-22-13, 08:10 AM
#29
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On my recent trip, instead of concentrating on side seat belt assembly area, I focused on the moon roof / roof handle area above the driver side door. Here is what I found out [still want someone else to confirm], when I was hearing the noise while driving, I pressed the area around the roof handle above door and noise stopped [miracle]. It came back soon but now I think it is something in the roof and not the sides. Need to keep on trying to figure this one out.
onlyfacts,
mine make same noise above "oh *****" handle. It sounds like a popping sound when hitting certain bumps in the road. I can't believe there is not a TSB for these problems. I am so sick of hearing this clicking and creeking noise everyday I drive.
07-22-13, 08:12 AM
#30
I just picked up a 2011 450h on Friday and took a road trip up to Boston this past Sat. In hour 3 of the trip while the temp was hovering at 97 or so and the A/C was on, I started to hear 'tapping' noises. Turned the radio down and sure enough, it sounded like it was coming from the passenger door area. However, my wife was insistent that it was coming from behind the glove compartment.
It only lasted about two minutes and didn't come back within the last hour or the trip (when it got even warmer) nor did it duplicate itself during ride back when it was considerably cooler. Will keep an ear out for it to see if and when it comes back and under what conditions.
It only lasted about two minutes and didn't come back within the last hour or the trip (when it got even warmer) nor did it duplicate itself during ride back when it was considerably cooler. Will keep an ear out for it to see if and when it comes back and under what conditions.
