Factory defect Rx^^^NEED Help
#19
Driver School Candidate
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Join Date: May 2012
Location: ontario
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#22
that is one lowest quality body work I have ever seen.
looks like "defect" wasn't really a defect but instead a damage the dealer fixed before/after the sale. technically you bought a damaged good knowlngly or dealer wasn't upfront with repair.
you should contact Lexus if dealer wasn't upfront about the damage but if you knew of the damage and received extra discount, you be better with a donor door from a loader RX. looks like the repair was full "skin" replacement done poorly.
looks like "defect" wasn't really a defect but instead a damage the dealer fixed before/after the sale. technically you bought a damaged good knowlngly or dealer wasn't upfront with repair.
you should contact Lexus if dealer wasn't upfront about the damage but if you knew of the damage and received extra discount, you be better with a donor door from a loader RX. looks like the repair was full "skin" replacement done poorly.
#25
[QUOTE=rx2012;7252560]Here is the picture before fix.[/QUOTE
did they disclosed the repair? was it CPO? door definately has been repaired and you can't really argue if it was CPO. But if it was "new", you should contact Lexus ASAP and demand a new replacement.
did they disclosed the repair? was it CPO? door definately has been repaired and you can't really argue if it was CPO. But if it was "new", you should contact Lexus ASAP and demand a new replacement.
#26
No, I don't play soccer!
rx2012, I would push for a new door too unless that demo hasn't been put in service yet. After all you have a new car. I can't believe the dealer gave the RX back to you looking like that. They should be ashamed of themselves. Raise hell. Good luck and let us know what happens.
#27
No, I don't play soccer!
In the US vehicles damaged (i.e. during transport) can be fixed and sold as new without disclosure. No protection here
#29
There is no way that I would swap out a door for these relatively minor defects. A new door will mean new paint on big portion of your new car. I would have just fixed this myself. If I was you, I would just fix it now yourself. It might not be right or fair, but at least you would not screw up your new car.
Last edited by UCSB; 05-23-12 at 07:49 PM.