2010 RX 350 design flaw

[Joe G]

Originally Posted by DaRacerz

Hope you have some great luck on your future adventures with your RX Joe! That was a big time misfortune. Totally agree that Lexus should at minimum provide a grille protection here in the US.

But I will say, as a Lexus of Smithtown regular, I am highly disappointed how they helped (or lack of) you out in this situation.

Mark
We were very disappointed.
We fully get “non warranted repair.”
We felt since we did purchase the car (no financing involved) 6 months prior they could have at the very least placed the 1st call to 1800Lexus themselves, set up our file.
Trust me that would have moved mountains regarding our feelings towards their customer care. When we were towed to Cherry Hill, our first call was to our salesman asking for any kind of assistance. Being aware of the situation, not even a call was placed to see how we were making out with this repair.
Joe G

[mikey00]

This problem is over 10 years old now. Many first gen RXs had their condenser damaged by stones/rocks/road debris. I haven't compared the first gen openings to the newer so I am not sure if it is the exact same problem but the end result is the same. This can happen to any car but it sure seems to happen to the RX more frequently.

[The G Man]

Joe G, I am glad the incident is over for you. I have gone thru something like your situation once, it was very frustrating. In my Opinion, Lexus could have and should have done more. I believe the Lexus of old would have done more, Lexus is adjusting to the recession just like most of the other companies, but cutting back on customer service is not a good idea since it is what separate them from the rest.