resloved-it was the button
The button was the issue. I didnt even know the button was there, so thanks for the heads up!
I installed the AIS and iPhone car kit from GTA.
It took me longer to undo what Best Buy had installed, than it did to install the GTA product.
Thanks for the button information. I think I will be using this site for a resource going forward. I have found it hard to find "how-to" information out on the web!