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Letter from Lexus headlight condensation....

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Old 12-27-13, 07:59 AM   #16
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Old 12-27-13, 08:08 AM   #17
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I can show them how I sealed my HL, they should replace it. Problem is it will not match the other. But, that's ok. I still have to decide if I will ever send it on for a replacement.

There is a caveat in the letter though, they will have to determine if there has been substantial evidence of condensation inside the headlamp. That I have, you can see the traces of water marks.
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Old 12-27-13, 12:10 PM   #18
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How can we prove this coverage in case dealers have not heard of this? Is there a letter or notice we can provide to dealers for this repair?
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Old 12-27-13, 03:10 PM   #19
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Quote:
Originally Posted by Gordonrx View Post
How can we prove this coverage in case dealers have not heard of this? Is there a letter or notice we can provide to dealers for this repair?
You should get a letter from corporate Lexus with all the details.
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Old 12-27-13, 05:59 PM   #20
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Received my letter too just today
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Old 12-29-13, 09:52 PM   #21
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Is this for hid and non hid headlamps?
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Old 12-30-13, 07:38 AM   #22
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HID and non-HID's, both were failing and more catastrophic on HIDs.
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Old 12-30-13, 10:12 AM   #23
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Great news: still waiting for the letter....

new headlights!
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Old 12-30-13, 10:17 AM   #24
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Was already being discussed here:

http://www.clublexus.com/forums/rx-s...densation.html
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Old 01-03-14, 04:25 PM   #25
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I just got my letter today in the mail and contacted my local Lexus dealer and it sounds like this letter doesn't cover anything unless the lights are inoperative. Then you have to be put on some kind of list. WTF does all this really mean?
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Old 01-03-14, 10:00 PM   #26
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Quote:
Originally Posted by Gordonrx View Post
I just got my letter today in the mail and contacted my local Lexus dealer and it sounds like this letter doesn't cover anything unless the lights are inoperative. Then you have to be put on some kind of list. WTF does all this really mean?
It means it isn't worth the paper it is printed on.
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Old 01-03-14, 10:16 PM   #27
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I've reached out to my Lexus Service tech for details but it looks like Lexus doesn't have all the parts for replacement yet. They expect the parts to be fulfilled by May 2014.

In the meantime, if you've already paid out of pocket for repairs/replacement, you can submit a form to request reimbursement.

Crappy timing for me since I just paid to have a shop buff my headlights due to the "yellowing effect" over time.

Hope that helps!
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Old 01-04-14, 12:42 AM   #28
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If your headlights don't have moisture build up, you don't have a fail part - at least for now!
This is a Warranty enhancement-extension in the interest of customer satisfaction due to high cost of replacement.
If your headlights are working fine, just moisture =waiting list
If your headlights cut out because of moisture =priority
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Old 01-04-14, 02:50 PM   #29
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My letter finally came in the mail today.

Click the image to open in full size.

I love that "the Secondary Coverage is applicable for 9 years from the date of first use regardless of mileage." Whatever that means. My 2004 RX330 is now over 10 years old. So, I have until October 31, 2015 for my headlights to fail due to moisture issues.
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Old 01-04-14, 04:13 PM   #30
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Just got my letter
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Old 01-04-14, 04:13 PM
 
 
 
 
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