I've owned my RX for one month and have constant steering problems. Allow me to explain. Upon delivery, I noticed my car pulling to the left when I let go of the steering wheel. I brought it to the service department and received a loaner RX while mine was supposedly being fixed. When I came back to pick up my car the service consultant told me everything checked out and was o/k and received paperwork stating such. On my way home my car was still pulling to the left, brought it back to the dealer the second time and test drove with the service manager. He assured me it would be taken care of. Gave me another loaner RX, called me four days later. I came back in to pick up my car, the service manager told me they did two wheel alignments to get it right. At this point my car did not pull to the left as severely as before, although the feel of the steering wheel was still favoring slightly left. Additionally, the feel of the steering wheel is easier turning left and more effort is needed to turn right. Now, my car is back in service for the third time. Just to make another point, my loaner cars did not have steering problems, they tracked perfectly.
Any comments concerning this matter is truly appreciated.
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Ask them to rotate the tires front to back. If they refuse, do it yourself. You might have a tire pull, not that uncommon problem. If after rotating the tires pulling stops, have them replace the tire to which side it was pulling (left, in this case).
I had the same problem with my 2008 RX. At my 1000 mile check up I brought it to the service dept attention and was told there is a TSIB for the problem.
Same issue on the RX 350 we bought a week ago. Took it in yesterday and the problem was corrected under the same service bulletin. Seems better, although my wife still thinks it pulls to the left a bit. I didn't notice the problem anymore.