Armrest damage at delivery
#1
Driver School Candidate
Thread Starter
Armrest damage at delivery
We took delivery of our RX and immediately as I opened passenger door I noticed that armrest has a tiny spot damaged right on the edge. Here is a pic below:
http://imgur.com/ww9Ll5H
Its not huge deal, but I wanted my brand new car to be brand new, I feel it ruins the "Lexus" experience, or whatever image they are trying to push...
I told my sales person, he called in service advisor, they agreed to replace that panel bit later on. They planned on simply swapping from another car. Okay, fine. I schedule appointment, my wife takes in the car, the service advisor says that all of their cars are like that, so that's "normal" (made it sound that due to panel design all cars are like that). What a load of bull****. I asked him if I should go look at all the cars to compare? I don't really want to spend time doing detective work, they are only dealer in town too, anyway, I wanted to ask for community help, if you can snap a quick picture of that same spot, so I can present it to them, I'd really appreciate it. I just need a few pics.
They also mentioned that if a tech goes in to swap it, he can do more damage around it... Yea I have great trust in your service now...
http://imgur.com/ww9Ll5H
Its not huge deal, but I wanted my brand new car to be brand new, I feel it ruins the "Lexus" experience, or whatever image they are trying to push...
I told my sales person, he called in service advisor, they agreed to replace that panel bit later on. They planned on simply swapping from another car. Okay, fine. I schedule appointment, my wife takes in the car, the service advisor says that all of their cars are like that, so that's "normal" (made it sound that due to panel design all cars are like that). What a load of bull****. I asked him if I should go look at all the cars to compare? I don't really want to spend time doing detective work, they are only dealer in town too, anyway, I wanted to ask for community help, if you can snap a quick picture of that same spot, so I can present it to them, I'd really appreciate it. I just need a few pics.
They also mentioned that if a tech goes in to swap it, he can do more damage around it... Yea I have great trust in your service now...
#2
We took delivery of our RX and immediately as I opened passenger door I noticed that armrest has a tiny spot damaged right on the edge. Here is a pic below:
http://imgur.com/ww9Ll5H
Its not huge deal, but I wanted my brand new car to be brand new, I feel it ruins the "Lexus" experience, or whatever image they are trying to push...
I told my sales person, he called in service advisor, they agreed to replace that panel bit later on. They planned on simply swapping from another car. Okay, fine. I schedule appointment, my wife takes in the car, the service advisor says that all of their cars are like that, so that's "normal" (made it sound that due to panel design all cars are like that). What a load of bull****. I asked him if I should go look at all the cars to compare? I don't really want to spend time doing detective work, they are only dealer in town too, anyway, I wanted to ask for community help, if you can snap a quick picture of that same spot, so I can present it to them, I'd really appreciate it. I just need a few pics.
They also mentioned that if a tech goes in to swap it, he can do more damage around it... Yea I have great trust in your service now...
http://imgur.com/ww9Ll5H
Its not huge deal, but I wanted my brand new car to be brand new, I feel it ruins the "Lexus" experience, or whatever image they are trying to push...
I told my sales person, he called in service advisor, they agreed to replace that panel bit later on. They planned on simply swapping from another car. Okay, fine. I schedule appointment, my wife takes in the car, the service advisor says that all of their cars are like that, so that's "normal" (made it sound that due to panel design all cars are like that). What a load of bull****. I asked him if I should go look at all the cars to compare? I don't really want to spend time doing detective work, they are only dealer in town too, anyway, I wanted to ask for community help, if you can snap a quick picture of that same spot, so I can present it to them, I'd really appreciate it. I just need a few pics.
They also mentioned that if a tech goes in to swap it, he can do more damage around it... Yea I have great trust in your service now...
#5
Driver School Candidate
Thread Starter
Yes, most regard dealership as good, but I think they are being lazy in resolving a minor hiccup, because its not worth the hassle to them. I wanted to get a few pictures to back up my point.
Thank you tomtom74 and sandy14 (you got it). I think two is enough to start talking with them, if anyone else posts, I don't mind more .
Thank you tomtom74 and sandy14 (you got it). I think two is enough to start talking with them, if anyone else posts, I don't mind more .
#6
Yes, most regard dealership as good, but I think they are being lazy in resolving a minor hiccup, because its not worth the hassle to them. I wanted to get a few pictures to back up my point.
Thank you tomtom74 and sandy14 (you got it). I think two is enough to start talking with them, if anyone else posts, I don't mind more .
Thank you tomtom74 and sandy14 (you got it). I think two is enough to start talking with them, if anyone else posts, I don't mind more .
#7
Lexus Test Driver
Honestly, I wonder how this issue even happened?
It seems like they realized it and attempted to manually correct it.
But yes, you are paying a great deal for your car. It shouldn't come with any imperfections.
It seems like they realized it and attempted to manually correct it.
But yes, you are paying a great deal for your car. It shouldn't come with any imperfections.
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#9
Driver
iTrader: (4)
We took delivery of our RX and immediately as I opened passenger door I noticed that armrest has a tiny spot damaged right on the edge. Here is a pic below:
http://imgur.com/ww9Ll5H
Its not huge deal, but I wanted my brand new car to be brand new, I feel it ruins the "Lexus" experience, or whatever image they are trying to push...
I told my sales person, he called in service advisor, they agreed to replace that panel bit later on. They planned on simply swapping from another car. Okay, fine. I schedule appointment, my wife takes in the car, the service advisor says that all of their cars are like that, so that's "normal" (made it sound that due to panel design all cars are like that). What a load of bull****. I asked him if I should go look at all the cars to compare? I don't really want to spend time doing detective work, they are only dealer in town too, anyway, I wanted to ask for community help, if you can snap a quick picture of that same spot, so I can present it to them, I'd really appreciate it. I just need a few pics.
They also mentioned that if a tech goes in to swap it, he can do more damage around it... Yea I have great trust in your service now...
http://imgur.com/ww9Ll5H
Its not huge deal, but I wanted my brand new car to be brand new, I feel it ruins the "Lexus" experience, or whatever image they are trying to push...
I told my sales person, he called in service advisor, they agreed to replace that panel bit later on. They planned on simply swapping from another car. Okay, fine. I schedule appointment, my wife takes in the car, the service advisor says that all of their cars are like that, so that's "normal" (made it sound that due to panel design all cars are like that). What a load of bull****. I asked him if I should go look at all the cars to compare? I don't really want to spend time doing detective work, they are only dealer in town too, anyway, I wanted to ask for community help, if you can snap a quick picture of that same spot, so I can present it to them, I'd really appreciate it. I just need a few pics.
They also mentioned that if a tech goes in to swap it, he can do more damage around it... Yea I have great trust in your service now...
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