RX - 4th Gen (2016-2022) Discussion topics related to the 2016 and up RX350 and RX450h models

Took my 4RX into Lexus yesterday for my 5K

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Old 02-26-16, 09:50 AM
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RXOwner
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Default Took my 4RX into Lexus yesterday for my 5K

When I pulled up I asked the person who got the key from me to NOT change the air pressure in the tires. When I got it back one tire pressures for the 4 wheels were at 40, 37, 35 and 34.

That was easy to fix when I got home.

The problem I am having is every time I start the car and the NAV screen get done with all the images and disclaimers, I get a notice covering the screen telling me I need to take my car to Roswell Georgia to have my tires rotated. Even when I hit "Do not show this Again" it still comes up when I start the vehicle the next time.

I have gone into the menu between the speedo and tach and have reset the maint but it still comes up when I start the vehicle.

Called my dealer and they told me to standby and they would connect me to the "Technology Department" . . . waited for 15 minutes to get a dial tone.

I am glad it is Friday
Old 02-26-16, 10:05 AM
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bootman
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Make sure you note your displeasure when they send out the survey.
Old 02-26-16, 10:09 AM
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Originally Posted by bootman
Make sure you note your displeasure when they send out the survey.
No doubt. Have bought 10-12 Lexus from these people and first time I was really disappointed about anything.
Old 02-26-16, 10:16 AM
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yardie876
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There's a user accessible maintenance schedule buried in the settings somewhere. If the car is telling you it needs a specific type of maintenance, it's from schedule that I'm sure.
Old 02-26-16, 11:31 AM
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Originally Posted by yardie876
There's a user accessible maintenance schedule buried in the settings somewhere. If the car is telling you it needs a specific type of maintenance, it's from schedule that I'm sure.
I agree and have gone into the menu and found the maint reset. I have reset it 20 times and it does nothing. Even hitting the "Do not show this message again" does not stop it. The message stays on the screen for like 10 seconds each time I start the vehicle.
Old 02-26-16, 11:59 AM
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darkoozy
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Originally Posted by RXOwner
I agree and have gone into the menu and found the maint reset. I have reset it 20 times and it does nothing. Even hitting the "Do not show this message again" does not stop it. The message stays on the screen for like 10 seconds each time I start the vehicle.
Not sure this may help or not. Press and hold the radio power button. It will cause the radio/nav system to reboot. Its a long shot, but worth a try...Its fixed weird lockup issues for me in the past.
Old 02-26-16, 12:09 PM
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Originally Posted by darkoozy
Not sure this may help or not. Press and hold the radio power button. It will cause the radio/nav system to reboot. Its a long shot, but worth a try...Its fixed weird lockup issues for me in the past.
Thanks Sir! I will give it a try.
Old 02-26-16, 03:40 PM
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dchar
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Go to setup > Vehicle > Maintanence > Rotation icon > Edit
Old 02-27-16, 02:47 AM
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I tried the NAV reset and it did not help, will try the above in a few hours. Thanks
Old 02-27-16, 05:06 AM
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Originally Posted by bootman
Make sure you note your displeasure when they send out the survey.
careful with the survey stuff.. only give a bad survey if they really, and I mean REALLY deserve it. it can cost them any money they made that month, or possibly there job. people have no idea just much power they have with those things.
Old 02-27-16, 06:58 AM
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Originally Posted by dchar
Go to setup > Vehicle > Maintanence > Rotation icon > Edit
I think that did it as the rotate tire screen no longer shows up.

Thanks Sir!
Old 02-27-16, 07:05 AM
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Originally Posted by Stereorob
careful with the survey stuff.. only give a bad survey if they really, and I mean REALLY deserve it. it can cost them any money they made that month, or possibly there job. people have no idea just much power they have with those things.
You can two types of survey where I live. One from Lexus and one from the dealer. The one from the dealer needs to be filled out accordingly or they will never know how their service is performing. The one from the Lexus dealer CAN have ramifications and the dealer can loose money and loaner car support from Lexus.

My dealer always calls the day after a service before the survey arrives, I did not get a call. Sitting in the waiting room, I watched them bring 30-40 vehicles in service in just 90 minutes. Like I said I have never had a problem like this after 10-12 Lexus from this dealer. Looks like the service department is getting hammered and hope they are not sacrificing quality for quantity.

Anyway all is well and still enjoy my 4rx.
Old 02-27-16, 08:07 AM
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Originally Posted by RXOwner
You can two types of survey where I live. One from Lexus and one from the dealer. The one from the dealer needs to be filled out accordingly or they will never know how their service is performing. The one from the Lexus dealer CAN have ramifications and the dealer can loose money and loaner car support from Lexus.

My dealer always calls the day after a service before the survey arrives, I did not get a call. Sitting in the waiting room, I watched them bring 30-40 vehicles in service in just 90 minutes. Like I said I have never had a problem like this after 10-12 Lexus from this dealer. Looks like the service department is getting hammered and hope they are not sacrificing quality for quantity.

Anyway all is well and still enjoy my 4rx.
If you like your service advisor, then I wouldn't complain through the survey. This stuff, regardless if it was their fault or not, somehow becomes their fault and they take the blame and punishment for it. I'd bring up to the service manager in a cordial manner.
Old 02-27-16, 09:53 AM
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I guess I'm getting over it because at this point I'll probably just not answer the survey. All is good today car is washed and waxed and looking good.
Old 02-27-16, 10:31 AM
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I am not sure if the 2016 RX is the same as the 2013 but it happened when we 1st got our car (CPO) as well. I deleted the dealer information and it hasn't happened since.
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