Peetie

The Bluetooth in my 2013 RX 350 stopped working and froze. I could no longer access either of the phones that are connected. I received a message "Bluetooth module not connected - call the dealer". I shut down both phones and turned off the car. When I restarted the car and turned my phone back on the Bluetooth seemed to be restored. Can anyone tell me what happened and if there is a permanent fix?

litzdog911

Has it happened more than one time? If not, probably just a "glitch" and nothing much to worry about. It's certainly not a common issue reported here.

srinivasb

I am having same problem on 2013 RX 350. The problems started after I changed my phone from iPhone to Galaxy S6 Edge. There is something wrong in the car bluetooth module in handling galaxy phones. It appears it is compatible with iPhone than galaxy.
Same galaxy S6 phone works fine on other car(sienna) bluetooth. Definitely something wrong with bluetooth s/w in Lexus.

irizayo

It just happened to me! Yesterday it gave me that message and I decided to ignore it. This morning it happened again. I took the time to troubleshoot the issue, but to no avail. Any ideas? I am afraid I take it to the dealer and they are going to charge me an arm and a leg to just turn it back on...

bhinder119

I have a 2015 RX with Nav. I randomly started having issues a couple weeks ago with the Bluetooth on my car connecting to my phone. Sometimes it can take up to 15 minutes to finally connect, other times it just doesn't connect and I get the error "Bluetooth module is not connected. Please contact your dealer." Has anyone had any luck with a resolution?