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called them twice both times they say they will call me back but never do
That's ridiculous, they have had plenty of time to contact you. If it was me I would keep calling, after seeing that tire I wouldn't let them off too easy. It may be time to file a complaint with the NHTSA. I bet that gets their attention.
I have tires covered on the 4 year lexus pre paid service even at 31k had abnail, no repair done just replaced tire with new at no cost. 3 replaced thus far, no cost - 15 Rx.
I would visit the dealer and speak with the right person.
I was driving Sunday on the interstate at around 70 mph in my 2015 leased rx 350 when all of sudden the rear tire sheared off the car. I amazingly was able to steer from the left lane over to the shoulder without dying .I called Lexus road service who told me they would be there in 60 minutes .Another tow truck pulled up and i used his service to get me to the closest tire shop before they closed because I was driving up the mountain afterwards and didn't want to do it on a spare.My question is will Lexus reimburse me for the tow and the new tire?I only have 1800 miles on vehicle.Also I scratched the side of the car on guard rail has I made it to side of th
e road. I have attached some pictures
I am happy that you safely handled this extreme blow-out.
The car insurer would probably be the only one to repair the guard rail damage and replace/reimburse the blown tire quickly if you made a claim.
Michelin will hopefully reimburse you when they get around to calling you back.
I have tires covered on the 4 year lexus pre paid service even at 31k had abnail, no repair done just replaced tire with new at no cost. 3 replaced thus far, no cost - 15 Rx.
I would visit the dealer and speak with the right person.
I'm assuming you purchased the wheel and tire insurance (or it was packaged in your pre paid service plan) when you bought your RX. So in your case the the insurance would cover the tire replacement.
I'm assuming the OP doesn't have the wheel and tire coverage since the dealer advised him to contact Michelin direct.
called them twice both times they say they will call me back but never do
How about sending them a written letter with photos by registered mail or certified mail? That would make them sit up since you would be laying a paper trail.
How about sending them a written letter with photos by registered mail or certified mail? That would make them sit up since you would be laying a paper trail.
12-10-15, 08:59 PM
