rx2012

Hi all, I am new here. I bought a new Rx350 2012 with a defect passenger rear door a month ago. The dealer suggested to exchange a demo car's door. I refused the suggestion, which I think it is not fair to me. I paid for a brand new car.
I dont know which way I can protect my right. Anyone have any experience to share? I need some advice. Thanks.

BTW, the dealer is in Canada.

Pictures UPDATED page 2 #17 May23, 2012

Aug11, 2012 UPDATE

Hi all, after 2months waiting, and several contact with manufacturer rep, the dealer agreed to exchange a new door. Or give me $2000 cash if I keep the defect door. I am not sure is it fair or not? Or I should insist to exchange a new car? [/COLOR]

MX5NES350

If the door is defective and the dealer agrees then it should get a new door not a donor door

rx2012

The sales manager told me the best they can do is give me a demo door. I refused.

jimmymagic

Years ago, I produced Buick tv commercials and the one thing I learned from working with dealers is that they hate to hear from the local zone office.

I would contact the Lexus zone office in Canada and I can almost guarantee it will be resolved almost immediately.

jimmymagic

From the Lexus website:

Q: How do I contact Lexus ?

A: Lexus can be contacted directly through the Lexus Customer Interaction Centre by dialing our toll-free number 1-800-26-LEXUS (1-800-265-3987) Monday to Friday between 8:00am and 6:00pm Eastern Time.

You may also write to us at:

Lexus

Head Office

Customer Interaction Centre

1 Toyota Place

Toronto ON M1H 1H9

Fax: (416) 431-8035

Email: lexus_feedback@lexus.ca

RXSF

I wouldnt have taken it either. I would insist with them to get a new door. if they do not budge, then I would call lexus corporate

GoHuskers

Each Door/panels/trunk/hood....has a VIN tag attached to it. Getting the donor door will have different VIN but getting a new door/aftermarket door will have NO VIN at all.

Ask to exchange for a new car.

rx2012

Thank you for your input. Is the aftermarket door the same quality as the manufacturer one? Who manufacture the aftermaket door? by Lexus? How much is the new door?

It would be perfect if they can exchange a new car for me. But I doubt they will do that.

LexBob2

Where/what is the defect in the door?

GoHuskers

Tell us more about what happen to your door? If it is a simple fix, I rather have it fixed than a new aftermarket door.

You can get Lexus door and that what you should get if you want it replaced. Do not go aftermarket for your expensive ride (except the wheels). Call other dealers to see how much would that cost. Good luck.

Sevn86

Whats the defect? is it a rattle or what?

InRBigness

It wont be an after market door. It will be a brand new one from Lexus. If you take the donor door they have to get one from Lexus to replace the one on that car unless they think that someone will buy it as a 3 door?

kwbuggy

Don't understand the issue, we don't have lemon laws in Ontario so the ideas from the south about getting a new car don't fly up here. A new door from the Cambridge factory is no different than one off a car in stock. In fact, I'd prefer the door from the in stock RX because it would have a factory finish paint job and a new door would have to be painted to match your car.

What is the defect? If it is a paint flaw or dent then the door from the in stock car is by far the best solution since it would not have to be painted. I hate repaint jobs, they never look perfect like a factory finish usually does!

py0413

Contact Lexus North America/USA/Canada whichever country you are in. I find that is the best way to force dealer to speed up fixing/replacing some defectives. Years ago I had an Acura with defective brake and dealer had tried their best to avoid replacing the brake system with new parts. I wrote a letter to Honda/Acura Canada and within a few weeks, some lady phoned me and told me to bring the car back to the dealer where I purchased the car and she had everything arranged to fix my problem. That made my life easier.

InRBigness

If they order a door from the Cambridge factory it will be painted in the factory like all the other doors they make, Thy know the paint code and should not be an issue at all.

Let us know how it goes