new campaign for the 2010 RX350s
#1
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new campaign for the 2010 RX350s
My supervisor sent me this email today, call your local lexus for further info.
Link for full size: http://i182.photobucket.com/albums/x...54/campain.jpg
Link for full size: http://i182.photobucket.com/albums/x...54/campain.jpg
#3
Instructor
I saw one post about that awhile back...there wasn't a resolution during that thread, so nice to see something is being done for that guy.
https://www.clublexus.com/forums/rx-...n-problem.html
https://www.clublexus.com/forums/rx-...n-problem.html
Last edited by afpj; 08-21-09 at 05:34 PM. Reason: found thread
#4
I saw one post about that awhile back...there wasn't a resolution during that thread, so nice to see something is being done for that guy.
https://www.clublexus.com/forums/rx-...n-problem.html
https://www.clublexus.com/forums/rx-...n-problem.html
Luckily, my VIN isn't in the range.
#5
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Bumper Update
I have been in contact with Lexus customer service on the loose bumper issue. First thing they called the service manager who told me I caused the problem, then they called me. The problem is back on both sides now. Lexus still has my complaint open, no call back yet after initial contact. The impression I got was that they viewed the bumper as a non problem and was caused by customers being rough on the bumper.
#7
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I have been in contact with Lexus customer service on the loose bumper issue. First thing they called the service manager who told me I caused the problem, then they called me. The problem is back on both sides now. Lexus still has my complaint open, no call back yet after initial contact. The impression I got was that they viewed the bumper as a non problem and was caused by customers being rough on the bumper.
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#8
By the way, not sure if I posted a thank you to the OP for putting this campaign up here but THANK YOU! We picked up our RX last Saturday and I downloaded the jpg onto my Blackberry and I made the salesman check the VIN to ensure that it didn't fall into these brackets. I would have made them install the fix before taking the car. This was great to have and thanks again for posting (luckily mine was late July, early Aug production with Enform so I missed it by that much ;o).
Congrats on getting somewhere with the bumper fix KC001! Please keep us posted!
Jay
Congrats on getting somewhere with the bumper fix KC001! Please keep us posted!
Jay
#9
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By the way, not sure if I posted a thank you to the OP for putting this campaign up here but THANK YOU! We picked up our RX last Saturday and I downloaded the jpg onto my Blackberry and I made the salesman check the VIN to ensure that it didn't fall into these brackets. I would have made them install the fix before taking the car. This was great to have and thanks again for posting (luckily mine was late July, early Aug production with Enform so I missed it by that much ;o).
Congrats on getting somewhere with the bumper fix KC001! Please keep us posted!
Jay
Congrats on getting somewhere with the bumper fix KC001! Please keep us posted!
Jay
#10
I got this letter today. Not sure how to react to it. Probably will mention to the dealer's service department at 10k service, and see what they say. I also got another letter a week earlier happily stating the max payload rating reduced by a whooping 1 lb. With a yellow label to affix on the door. I guess, I'll have to drive on an empty stomach from now on.
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encore888
ES - 5th Gen (2007-2012)
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04-22-10 11:19 AM