atlantatan

My dash cracks are starting to appear by the windshield will Lexus replace them?

robbyk

I wouldn't even ask them if the dash is covered just show them the cracks and mention the warranty extension regarding cracks on the windshield.

Malard

I received my letter concerning this problem on my LS460 2007 model

RuninRoach

for those of us that don't get the letter, does anyone have the specifics of the recall id and full copy of letter from lexus?

kdm

When is Lexus going to be ready! I've been waiting for so long. Cracked areas and a big hole for well over a year now...

litzdog911

See post #26 earlier in this thread. Somebody posted the recall notice there.

RuninRoach

its general text....no reference to a recall ID or any lexus reference number...

elianbirau

I got my 07 RX400H about 4 months ago, and my dashboard looks brand new! I'm not sure if it was changed before, but I'm always using the "protector" thing that you spray on it and makes it look wet!

robbyk

You do not need an actual letter per say to qualify for the warranty extension program. The program is Model, Year specific. You can call your local Lexus Dealer to schedule the inspection. During the inspection they are going to inspect and take pictures of your dash for cracks. Then they turn that in to Lexus Corporate, who in return, are going to authorize the repairs / replacement.

When I went to my inspection I didn't have my letter with me. The service advisor didn't even asked for the letter, they looked up in the computer my VIN. My dash replacement was approved on the spot and parts are on order, they are going to call me when the dash arrives. I am already in the service line.

robbyk

See my previous post / reply. I am already in line for the dash replacement, waiting for a phone call when it arrives. The dash for my RX330 is on order, Lexus told me that is going to be somewhere around May / June because they are mass producing replacement parts.

sgmstr

which dealership was this? I'm in so cal and called longo, santa monica and glendale lexus and all told me the story that the parts have been ordered and we'll need to check back sometime in May to get them replaced.

robbyk

sgmstr,

I went to Keyes Lexus in Van Nuys. I called the service department to make an appointment for dashboard cracks service. The person I spoke to basically told me over the phone that the dealership was going to inspect the cracks in my vehicle and take pictures. That is exactly what happened, while I was there they placed the special order of the new dashboard with parts department. They are going to call me when the dash gets delivered to schedule the repair. The dealership is going to provide a loaner at no cost, it is a 2 days repair.

kdm

Wait, so instead of waiting the actual "remedy available" notice to arrive, it's better to contact my SA and notify of the recall so they can order the parts in advance?

robbyk

That's correct. They may even already know about the warranty extension.

When I went to my inspection I was having a hard time finding the letter. My SA told me not worry about it.

RX3302004

Took my RX to our dealer today. He took a quick look, said the cracks weren't too bad but also said the area over the steering wheel was very soft. He said the parts will be in after May 1 and I'm to call back then. He said they'd replace the dash at no charge, to empty the glovebox, etc when we bring it back.