Seatbelt wear marks on the leather seats?
05-06-15, 04:35 PM
#16
Driver School Candidate
Join Date: Feb 2015
Location: wv
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It very clearly looks like wear. Not sure what could make a random chunk of leather fall off coincidentally right where the seat belt rubs. No question the cause and that this is unacceptable on a brand new high end automobile.
05-08-15, 08:30 AM
#17
Gray interior. I will hit 5000 miles soon, so a visit to the dealer will be scheduled shortly. I will inquire about a resolution and post my results.Please let us all know how Lexus resolves the issue.
05-08-15, 12:08 PM
#18
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Join Date: Nov 2014
Location: CA
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So, I took the RC-F to Tustin Lexus for it's first maintenance (5000 miles) and mentioned/showed the issue to, Derek, the service consultant who greeted me. The first thing he said to me was that he would find out how much it would cost me to fix. I stood there shaking my head (not so much in disbelief - as I expected that to be the first thing he would say), but not taking that as an acceptable response. I told him it should be covered under warranty. He proceeded to tell me that the warranty was for parts that are defective. I responded by telling him that any leather (or whatever material it actually is - vinyl, etc.) in an $80K car that rubs through after only 5000 miles is clearly defective. He then asks me if I purchased the interior coating when I bought the car. I confirmed that I had. He told me that I might have to contact them to have them fix it under their warranty. Again, I shook my head, and told him that I would be happy to take this up the Lexus "food chain" if necessary. We agreed that he would take the car in, perform the 5000 mile maintenance, and discuss the seat issue with whomever would ultimately make the decision (Service manager, Lexus corporate). The following day (yesterday), I received a call that Lexus corporate had ordered me new leather for the seat and that it would take 2-3 weeks to arrive. So, now I wait for parts and to schedule the installation.
Do you think they will change anything, or will I have to go through this every 5000 miles?
Do you think they will change anything, or will I have to go through this every 5000 miles?
05-08-15, 12:34 PM
#19
So, I took the RC-F to Tustin Lexus for it's first maintenance (5000 miles) and mentioned/showed the issue to, Derek, the service consultant who greeted me. The first thing he said to me was that he would find out how much it would cost me to fix. I stood there shaking my head (not so much in disbelief - as I expected that to be the first thing he would say), but not taking that as an acceptable response. I told him it should be covered under warranty. He proceeded to tell me that the warranty was for parts that are defective. I responded by telling him that any leather (or whatever material it actually is - vinyl, etc.) in an $80K car that rubs through after only 5000 miles is clearly defective. He then asks me if I purchased the interior coating when I bought the car. I confirmed that I had. He told me that I might have to contact them to have them fix it under their warranty. Again, I shook my head, and told him that I would be happy to take this up the Lexus "food chain" if necessary. We agreed that he would take the car in, perform the 5000 mile maintenance, and discuss the seat issue with whomever would ultimately make the decision (Service manager, Lexus corporate). The following day (yesterday), I received a call that Lexus corporate had ordered me new leather for the seat and that it would take 2-3 weeks to arrive. So, now I wait for parts and to schedule the installation.
Do you think they will change anything, or will I have to go through this every 5000 miles?
Do you think they will change anything, or will I have to go through this every 5000 miles?
05-09-15, 05:02 AM
#21
05-09-15, 05:09 AM
#22
I'm getting a small alcantara sleeve made for the belt to go through. It'll be minimal and clean looking. I'll get a handful made by end of next month and just mail them out to whoever wants them...for free.
05-09-15, 02:57 PM
#25
Lexus Test Driver
Chu...
Last edited by DaveGS4; 05-14-15 at 04:36 AM.
05-09-15, 06:05 PM
#26
05-09-15, 06:16 PM
#27
I did not put the seat belts in this part because it causes a lot of friction, What I would do is use some leather conditioner and that should make it slide a lot better, I know after I put a few coats, 1 a week the seats are a lot nicer and softer, I used chemical guys leather clearer / conditioner and it works great.
Amazon.com: Chemical Guys SPI10916 Leather Cleaner and Conditioner Complete Leather Care Kit - 16 oz. (2 Items): Automotive
Amazon.com: Chemical Guys SPI10916 Leather Cleaner and Conditioner Complete Leather Care Kit - 16 oz. (2 Items): Automotive
05-09-15, 08:07 PM
#28
