NX - 1st Gen (2015-2021)

Exploding sun roof

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Old 12-16-16, 07:02 AM
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Drtbk4ever
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Default Exploding sun roof

Hey Gang, I have a new one for you. Just got a call from my wife that on her way to work, her sun roof shattered. Don't know if the 2 weeks of -20 celsius weather had anything to do with it. Service advisor suggested it must have gotten clipped by a rock and in the frigid temperatures, shattered.

This is the first I heard of this so hopefully it will be covered under warranty.

​​​​​​​I'll update you as I can.
Old 12-16-16, 09:03 AM
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newskater
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Yow! Was she shook? I know I would be! Good luck!
Old 12-16-16, 09:05 AM
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djyoshi626
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Is she okay? I've always worried about something like that happening...
Old 12-16-16, 09:56 AM
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Drtbk4ever
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I picked up the car this morning from my wife's office and took it to our Lexus dealership. I expected the entire sun roof to be shattered but that wasn't the case.

I don't think she even heard it when it happened as we keep the sun shade pulled. She just noticed increased wind noise and saw the damage when she got to work.

So to answer your questions, no, she wasn't shook up and it didn't scare her. But wow was she upset once she saw that. Tears etc. This is her baby.

The Service Mgr had indicated that Lexus hasn't covered any of these sun roof failures that he has seen. Lexus Canada blames it on a rock hitting the sun roof. Not out of the realm of possibilities, but I sure would like to see Lexus Canada step up.





Last edited by Drtbk4ever; 12-16-16 at 10:12 AM.
Old 12-16-16, 10:01 AM
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Drtbk4ever
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You can't really tell this from the picture, but the sun roof has broken "outwards".
Old 12-16-16, 10:05 AM
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batchelor
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Hmm, that would have to be one heck of a rock, Flying gravel from vehicles shouldn't be able to do that.
Old 12-16-16, 10:15 AM
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newskater
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Lucky, wife wasn't harmed! Good luck with the replacement.
Old 12-16-16, 10:19 AM
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mjeds
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had this happen in my 1995 4Runner, same basic circumstances, multiple days of sub zero temps, and something hit the glass and boom shattered.
Old 12-16-16, 11:47 AM
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jim256
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An ice chunk off a truck can really do some damage--looks like you've had some snow.
Old 12-16-16, 12:06 PM
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typocl
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I doubt Lexus would replace it under warranty, most likely something hit it just right. But depending on the cost and your insurance deductible, it may be cheaper to make a claim. They usually don't raise rates for something like this.
Old 12-16-16, 03:09 PM
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Drtbk4ever
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Typocl, you are correct. Lexus wil not replace it under warranty. Cost to replace is about $840. We will look into our insurance deductible and make a decision on tha. Think I went with a higher deductible to reduce premium, so likely isn't worth the hassle with insurance. But will investigate regardless.

Thanks for the support
Old 12-16-16, 04:50 PM
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corradoMR2
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A quick search in the IS forum and I couldn't find it. I could have sworn I saw a couple of IS (and/or ES) owners with the same "sudden shatter" issue with their sunroofs, over the years. It's not impossible but difficult to prove unfortunately.
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Old 12-17-16, 02:05 PM
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Joelinnh
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Originally Posted by Drtbk4ever
Hey Gang, I have a new one for you. Just got a call from my wife that on her way to work, her sun roof shattered. Don't know if the 2 weeks of -20 celsius weather had anything to do with it. Service advisor suggested it must have gotten clipped by a rock and in the frigid temperatures, shattered.

This is the first I heard of this so hopefully it will be covered under warranty.

I'll update you as I can.

glad ad she is ok. It's just money best case!
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Old 12-18-16, 04:07 PM
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computerwi
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Good to hear she's ok.

I'm surprised the sunroof doesn't cost more than $840 to replace to be honest. I've heard of sunroofs mysteriously shattering in other vehicles before too but I'm inclined to think that something hit them just right. Stress-induced breakage would be incredibly difficult to prove.

With the way insurance works in Alberta, it's probably better in the long-term for your premiums to just pay it out of pocket.
Old 12-19-16, 08:25 AM
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chuckNX
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Crazyness. My dad had that happen to his driver's window on a 1973 Datsun pickup many years ago. We first thought someone broke into the vehicle.

Glad to hear your wife is OK.


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