Infotainment/Enform Problem
06-08-16, 06:17 AM
#16
Driver School Candidate
Join Date: Oct 2015
Location: NJ
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Going to dealer this morning
The annoying infotainment/Enform problem that started today on several Lexus models just plagued one of our cars (the new NX). The infotainment keeps cycling through the startup sequence and won't go past the legal page. Radio and media doesn't work either.
Other forum members have called their dealers, and they have recommended waiting one day.
Other forum members have called their dealers, and they have recommended waiting one day.
06-08-16, 06:43 AM
#17
Driver School Candidate
Here is the chat reply from Lexus corporate website as of 10 min ago: "We're aware that beginning morning 6/7/2016 many of our vehicles' head units stopped working. Our key partners, Toyota Tech Center and TMS Product Quality are all fully engaged and investigating this issue as a top priority. The teams are working around the clock to find a solution ad we will alert you as soon as we have more information." In response to "...should I go to a dealer?" the answer was : "Yes, they will use a quick remedy however, you may still experience issues until the software has been updated". And then, usual apologies...
06-08-16, 09:06 AM
#18
Driver School Candidate
Join Date: Oct 2015
Location: NJ
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Here is the chat reply from Lexus corporate website as of 10 min ago: "We're aware that beginning morning 6/7/2016 many of our vehicles' head units stopped working. Our key partners, Toyota Tech Center and TMS Product Quality are all fully engaged and investigating this issue as a top priority. The teams are working around the clock to find a solution ad we will alert you as soon as we have more information." In response to "...should I go to a dealer?" the answer was : "Yes, they will use a quick remedy however, you may still experience issues until the software has been updated". And then, usual apologies...
06-08-16, 10:22 AM
#19
Racer
I had to take my vehicle to the dealership to fix the issue; took about 30 minutes. On my home I noticed my NAV screen would switch to NIGHT mode and DAYTIME mode when I went under a bridge or the sun got blocked. I normally have this switched to DAYTIME mode all the time and went to MENU then to DISPLAY and the DAYTIME mode option is gone. Anybody experiencing this at all?
06-08-16, 11:47 AM
#20
Posted on LeftLane at noon:
"Errant data broadcast by our traffic and weather data service provider was not handled as expected by the microcomputer in the vehicle navigation head unit," Lexus wrote in a more detailed explanation. "The data suspected to be the source of the error was corrected last night."
The notice suggests the problem can be resolved by disconnecting the vehicle's battery for at least five minutes, however some Twitter posts claim the method only offers a temporary fix.
http://www.leftlanenews.com/lexus-ow...fix-91972.html
"Errant data broadcast by our traffic and weather data service provider was not handled as expected by the microcomputer in the vehicle navigation head unit," Lexus wrote in a more detailed explanation. "The data suspected to be the source of the error was corrected last night."
The notice suggests the problem can be resolved by disconnecting the vehicle's battery for at least five minutes, however some Twitter posts claim the method only offers a temporary fix.
http://www.leftlanenews.com/lexus-ow...fix-91972.html
06-08-16, 01:20 PM
#23
Racer
Disconnecting the battery is simply like performing a <Ctrl><Alt><Delete> on a Windows computer. It doesn't necessarily fix anything, but temporarily resets some things until the issue returns.
Remember, issues that go away by themselves, come back by themselves!
Remember, issues that go away by themselves, come back by themselves!
06-08-16, 01:54 PM
#25
I'm hoping that the "corrected data" and a battery yank prevents this from coming back. Obviously, they need to recode the software to not flip out by "errant data".
Last edited by typocl; 06-08-16 at 01:57 PM.
06-08-16, 03:18 PM
#26
Intermediate
I disconnected battery and resolved.
Then called service dept, they have resource in parking lane to resolve on the spot he said.
I asked about battery disconnect, he said that is what they do and should be fine for now.
Everyone continue to keep us updated as needed. Thanks
Then called service dept, they have resource in parking lane to resolve on the spot he said.
I asked about battery disconnect, he said that is what they do and should be fine for now.
Everyone continue to keep us updated as needed. Thanks
06-08-16, 04:00 PM
#27
Racer
I wonder if this was an isolated incident for a particular region of the country?
At the risk of jinxing myself, I can say that this never happened to my NX (NXOwner knocks on wood!). I'm in Southern California. Did anyone in my area experience this?
At the risk of jinxing myself, I can say that this never happened to my NX (NXOwner knocks on wood!). I'm in Southern California. Did anyone in my area experience this?
Last edited by NXOwner; 06-08-16 at 04:05 PM.
06-08-16, 04:02 PM
#28
Lexus Champion
lots of SoCal people posting here in multiple threads about it.
06-08-16, 04:08 PM
#30
Lexus Champion
a dozen people at my office all complaining about theirs as well, RX, CT, IS models,
knowing I'm a car guy, a couple of the other senior managers came by and asked me if my RCF had the issue and if I had fixed it or if I was going to the dealer. I told them I fixed it last night, and I thought it wise to bring my 10mm socket with me today in case it happened again, as a result I spent part of my lunch disconnecting batteries.
knowing I'm a car guy, a couple of the other senior managers came by and asked me if my RCF had the issue and if I had fixed it or if I was going to the dealer. I told them I fixed it last night, and I thought it wise to bring my 10mm socket with me today in case it happened again, as a result I spent part of my lunch disconnecting batteries.