Go Back   Club Lexus Forums > Members
Sign in using an external account
Register Forgot Password?

pestleman0 pestleman0 is offline

Driver

Visitor Messages

Showing Visitor Messages 1 to 2 of 2
  1. NJLEXES
    01-16-10 08:21 AM
    NJLEXES
    No problem. Hope it works out well for you.
    If I recall, dealer said it might be around 3hr labor to do the metal line, although don't know if that was accurate or not. Couldn't exactly tell him he wasn't be straight with me as they were potentially "doing me a favor".
    Us Lexus owners gotta stick together !
  2. NJLEXES
    01-15-10 11:11 AM
    NJLEXES
    Pestleman,
    My Dealer here in NJ is Warnock Lexus. I'd rather not "name names" for the people at my dealer as I think they did help it along as a courtesy for a pretty good customer of the dealership (My in-laws and myself have bought 6 cars from them since 1999 - ALL ES's) and that might not be factor in your situation with your dealer. Basically, I went into my dealer armed with pictures and facts. When I spoke with Lexus Corporate, I spoke with facts & calmly. Not saying you did, but don't believe yelling at people makes them want to help you. I did also bring up my tranny failed at 19k miles and needed replacement which they did easily confirm to be true. Don't know if Lexus Corporate would be willing to do the all metal line "under warranty" for all people or not....I think Lexus Corporate thought they should do it for me because of the problem with the tranny. From what my dealer mentioned, at first Lexus Corporate wasn't going to do it for me. Like I said to them as well, I brought up knowing a person in the same situation as me who was not included in the 923 campaign (MD350's car build 7/06)(Mine 6/06 build) who had his oil hose blow at around 50k miles to boot, etc.
    I mentioned it would be cheaper for them to replace the hose with the metal line now as opposed to a whole engine if the rubber one blew.
    If I was forced to have to pay for it, I would have I suppose as it was better than the alternative of having the hose suddenly fail while driving and/or it's cheaper to spend the $250-300 dollars (a guess) than to buy a new car. When I dropped the car off this morning, they even confirmed that if the hose does blow while driving, it can make an UNHOLY mess.
    I just would have been left to seriously reconsider my brand loyalty when shopping for a new vehicle if Lexus Corporate did not do "the right thing".
    One thing I've learned is that there is NO SUCH THING as the perfect car and they all have issues regardless of price tag. I do admit however that this is a "major boo boo" by Toyota/Lexus.

    My advice even if on your own dime is "get it done" with the metal line regardless on your own timetable. It's not worth waiting for it to fail.

    Good luck and keep the faith !

About Me

  • About pestleman0
    State
    Georgia
    Gender
    Male
    Lexus Car
    ES350
    Year of your Lexus
    2007

Statistics

Total Posts
Visitor Messages
General Information
  • Last Activity: 07-01-13 08:43 PM
  • Join Date: 02-21-08
All times are GMT -7. The time now is 04:26 AM.

Join ClubLexus
Advertising


Copyright © 2000-2008 Internet Brands, Inc. All Rights Reserved
Privacy Policy | Disclaimer | Terms of Use | JOBS


Get all contact info