Thank you in advance for your concern but unfortunately its been about 2 years now and I don't think there is anything that can be fix because its been so long. The problem was brought back to you many times before but the problem was never fixed properly.
I will not go into detail regarding what happened because it is the past. I thought you deserve a reply so I message you back.
Just noticed a post here about our new company and thought I better write to you as it is not fair to have someone talking badly about work we had preformed with a different company. Needless to say you obiously have a problem with the work done for you and we don't want that to be an issue. You have never brought it to our attention which is not fair to us.
This all said, I would like to find out what is wrongand replace or fix he problem for you.
Please contact me 604-568-0984 I will be around till 9 or so tonight.