XenonDepot

Steve, Your lack of response over the last seven weeks has prompted me to post the below message in the forums...

Problems with XenonDepot / KBCarStuff.com

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I wanted everyone to know about a bad experience / issue I’ve been dealing with when doing business with XenonDepot. I ordered a Bi-Xenon kit from them on 7/14/09 for my 1st gen LS and received the kit about two weeks later. After installing the kit, I found the bulbs were made wrong and they lit up the tops of 80 ft. pine trees instead of the road. I contacted Steve and the sales dept. at Xenon Depot on 8/2/09 about the problem and after much prodding, Steve responded to me on 8/7/09.

On 8/7/09 I emailed Steve a picture of the bulbs so he could see for himself if they were made wrong. After getting no response, I requested a return merchandise authorization number (RMA) on August 12th. Steve responded with the RMA info on August 13th.

Steve emailed me on 9/4/09 stating that they had received the bulbs and asked me what I wanted to do. I responded that I wanted him to ship me replacement bulbs that were made correctly.

We’ll, it’s at least seven weeks since they received the defective bulbs back. My last contact with them was on 9/4/09 and after trying many times to contact Steve and their sales dept. since then, no one is responding. They have apparently decided to screw me over.

In the interim, I installed a different set of bi-xenon bulbs that work just fine.

So, just beware that XenonDepot / KBCarstuff may be having some type of business problems and you may want to think twice about ordering from them.

Jim

Hi Steve.

I have 2 questions,

I have Lx570 and I want to buy an hid kit from your website but afraid of this annoying blinding glare from the aftermarket kits I always see on the street. Why this is happening? Are your kits the same?

You sell the xtreme Phillips hid kit H11 for 265$. And where I live in middle east they charge around 100$ for the (Philips HID Kit) why there is big difference in the price?

Do you ship overseas? (United Arab Emirates) and how much would you charge for the shipping?

Thanks in advance

Hi Steve,
What's the verdict on the 6000k bi-xenon bulbs I sent you back from my VOLT kit? Did you find that they were manufactured wrong?

Jim from MA...

Would you be able to provide a wiring harness with the H1 volt kit? This will be going into my subaru and they are known for bad voltage drop! So I need a wiring harness so they wont flicker!

hi
i had a 6000k hid set installed in my is350
can i replace thebulbs with 8000k?
plz pm me

Thanks again for the info and clarification the other day with the lights. (Now 4300's) Cant wait to get the knock on the door from ups. ;-)

Hi, i bought d4s bulbs acouple weeks ago, my order# are 6599 & 6542. Just about afew days ago one of the bulb won't light up.. a yesterday night it light up again... is it normal??

Hello,

We were closed for the dates of January 14th-30th. We did have limited staff responding to emails during these dates. If your email has already addressed please disregard this post. If you are still waiting for a response please reply back to info@KBCARSTUFF.COM so that I can further assist you.

I sincerely apologize for any inconvenience caused.

Steve

hey steve, where have you been? you still never got back to me. please do. thanks!

Hey Steve,

I was wondering how much would you charge for the D2R 35W Philips 4300k Bulbs and shipped to 90804. Please contact me ASAP! Thanks!!!!

Marlon