Prost

Am I suppose to have loaner for my 60K services? I probably need to call Longo Lexus to find out. Anybody had experience? I called couple days ago and they quote me $298+TTL for 60K services for 1999 GS3.

VVT-i

Depending on their loaner policy. You should get a loaner for your 60K service. Some dealer won't give the Lexus loaner to a 1st time customer because sometime the loaner got stolen by the 1st time customer. I mean never return the loaner and come in with the extra key to get his car back and used a fake ID...

Lexmexico

For my 60K service for my 99 RX at Lexus of San Antonio, I was given a loaner without cost. However, it was a 2002 Toyota Camry. However, just ask for it and you should get it.

CKIM

iTrader: (1)

I just got my 60K service done last week at Longo. I was given a rental, but you might want to tell them that you need a rental when you make the appointment.

kreativ

If you purchased your car at Longo, not only can you request a loaner for 60K service, but they'll actually bring it to you and pick up your car on a flatbed truck.

Lexmexico

If only I could get a Lexus dealership to do that for me south of the border, 600 miles south.

FilBoiLsGs

I always use my dealer's pick up & delivery service BUT I have to make an appointment at least a week because they're short of drivers nowadays. For minor adjustments, I just drop by the dealership and tell them what I need, they look at the car and then set me up for appoinment. 90% of the time, I get the new RX300 and 10% a new ES. They encourage setting up an appointment for better service and proper allocation of their loaner cars.Never experienced given a Camry or other generic rent-a-car. I waited one time (my choice) because I like watching movie in their theater. It would depend on which dealership you go. I went to another dealer for my sister's Lexus tinting and I waited 3 hrs so It is not in my dreams going back there.Another dealer sent a letter to my teacher (service her GS300) to fill up the gas next time she use the loaner.In my dealership, they DO NOT let me fill up the gas when I return the loaner. I do it voluntarily if I feel guilty. When I'm in a hurry I return the car without filling up. We have 4 Lexus dealerships in my area & I tried all of them including sales dept. & body shop. Now I know which one is easy to deal with and willing to give me VIP treatment. That's where I send all my referrals.

gs400998

$298 for 60K service is $300 cheaper than Lexus dealership charges in my area. The service consultant always ask me whether I need a loader when I make an appointment for any service that will take more than a couple of hours. Just ask when you make an appointment

FilBoiLsGs

Lexmex,

I think they have limitation as to how far away you're from their dealership. Like the one where I bought my car, they don't pick up & deliver outside their 50 miles radius. Instead, they send me to their sister company near where I live. I don't have a good chemistry with the service advisor there, so I insisted to have my car service back at the first dealership.Eventhough, I'm out of their 50 mile radius, they still do pick up & delivery service on all my cars.

Also, if you are close to the border, I have some friends in McAllen where they service their Lexuses at Frank Smith Toyota (for minor service) and drive back to Austin or San Antonio for major service.
I think there's another Toyota dealership down Harlingen as your alternative.

FilBoiLsGs

Hi Prost,

$298 + Tax, Title & License? LOL!!!! That's unbelievable drive out price.!!! (joke only)

That quote is REAL cheap for a 60K mile service. Normally, in my area the prices are ranging from $800+tax up to about $1200+tax.Some other parts that might need replacement, like the brake pads, etc...etc are NOT included. I was UPSET last month because @ 60Kmile service for the LS400, the windshield wiper insert was not changed (YES, It's NOT INCLUDED!) I called up the service manager and complained ( I sent them many referrals in the past ) I ended up paying $500 only and he told me that was their cost. I have 6 days RX300 loaner and I went to Sight seeing in Austin.