bob2200

Anybody else have this experience? I started taking my RX300 to the local Toyota dealer for oil changes last year. The price was $30, the same as for Toyotas. Earlier this year they announced that the price for a Lexus was going up to $40. My explanations that it's the same engine as a Toyota Highlander, same company, etc. was to no avail.

Today, for the first time, they kept me waiting for almost 2 hours, when a Toyota owner who waits more than 1 hour for an Express Lube gets a free oil change the next visit. It was obvious they were putting the Toyotas ahead of me, and said that the free future oil change offer doesn't apply to Lexus owners.

Their story, when I complained, was that this is Toyota HQ policy and not up to them. I guess I won't be going back there again. Anybody have insight on whether this is localized or a centralized Toyota strategy?

N2LEX2L

iTrader: (2)

...I've heard that some Toyota dealers have gone as far as not servicing Lexus vehicles at all. I guess Lexus caught on that they were losing money to Toyota, same company I know but.....

Canyonero

All the more reason to DIY!

Lexusfreak

Agreed, either DIY or find another dealer. What was the reason why the price went up $10? Because it's a Lexus? They charge you more & make you wait 2+ hours!?

Dx3

iTrader: (13)

That's insane man. I bring mine to a Toyota dealer who charges $29 and guarantees it wille be done in 29 minutes or less or it will be free.

Tell that dealer that he is a moron and go somewhere else.

Jonny

np20412

My stupid Toyota dealer doesn't even service Lexus vehicles. I asked them why not, and they told me that they "don't get the parts for Lexus vehicles." I told him that I could use Toyota parts from a Supra, they are directly swappable. They told me they don't work with them on any vehicle other than Toyota because of the "warranty issues with the parts/installation." I said Installation warranties are the priority of the dealer, not the parts manufacturer. And then I told them that if the part is defective, it will be covered under warranty as long as it goes into a Toyota engine.


Last time I checked, my engine said TOYOTA all over it...

Lexusfreak

Exactly!

koolaidman

i dunno about that. ive done some warr work for toyotas and i work for lexus. its a lil bit harder because we dont have toyota manuals. and not all toyota part numbers are in our computer system. they should be doing the work.

1993ES300x

30 bucks for an oil change?? that's insane.. just to unscrew a plug??.. come on now.. you can do that yourself.. or are you one of those girlie mans that don't wanna get their hands dirty??.lol... all jokes aside. there are a lot of DIY on this site.. take advantage of it.

bob2200

Come on now, be nice. I live in a high-rise and don't have a good place to change the oil. If you subtract $6 for a Lexus/Toyota filter, $6 for 6 quarts of oil, and say $1 for new crushable washer; you're down to $17 for the labor. Even if I had the space to do the oil change, it would take me at least an hour to get the parts, drain the oil, clean up the drain pan and everything else, and dispose of the oil somewhere. My time is worth more than $17/hour.

TRD_Power

Toyota dealers are a bunch of damn slime *****...... they're learning too much from the vultures(american car companies) ..... just go to Lexus they havent lost it at all.

LS4Lexus

Yeah, only $50 for an oil change at my local Lexus dealer, and another $50 for a tire rotation. They're keeping it real.

1993ES300x

glad you didn't take it personally.. i do agree that your time might worth more than 17/hr.. but to have a feeling that you did it all by yourself is priceless.

Jack up the car: 3minuts
put jackstand on both sides: 1minut
get under the car : 1 minut
unscrew the oil drain plug: 3 minuts
waitting for half of the oil to come out: 1minut
unscrew the oil filter: 3minuts
waitting for the other half of the oils to come out: 3minuts
put new filter back on: 2 minuts
rescrew the oil plug: 1minut
refill oil: 2minuts
check for oil leaks anywhere: 3minuts
clean up and take the jack stands out: 10minuts...

33minuts overall.. 40minut after a can of beer to congradulate yourself...