POLL: The Longo Lexus Experience - Club Lexus Forums

Log In 

View Poll Results: How have your Longo Service Experiences been?
GREAT! 5 100.00%
Neutral. 0 0%
UNSATISFACTORY! 0 0%
Voters: 5. You may not vote on this poll

POLL: The Longo Lexus Experience

Reply
 
 
 
Thread Tools Search this Thread
Old 02-16-05, 09:02 PM   #1
ARISTO 161
Lead Lap
Thread Starter
iTrader: (3)
 
Join Date: Nov 2004
Location: California
Posts: 472
Default POLL: The Longo Lexus Experience

how have your experiences been with longo?

i used to love longo, A LOT

but...

when i went over the 50,000 mile type warranty...
i wasnt happy anymore.

when i was barely over 50k
i went to longo because i found out my side mirrors did not tint like my rearview mirror did when there is a lot of glare coming from any cars in the rear.
according to the car's window sticker, which i showed them, it says i have tinting rearview and side mirros. (monochromatic)
so they say i have to pay some many hours of labor just to have them check to see if its really missing or it just broke, which i recall never having.
i asked the guy if i would have to pay for the labor if they found out the tinting parts were missing. and the (sorry to say irritating me now) service consultant said he plainly didnt know...
once you go over 50K you are not a Lexus dealer friend!!
BEWARE!!!!
ARISTO 161 is offline   Reply With Quote
Old 02-17-05, 03:37 PM   #2
DaveGS4
Forum Administrator
iTrader: (2)
 
DaveGS4's Avatar
 
Join Date: Feb 2001
Location: North Carolina
Posts: 27,228
Default

I'm not quite sure what the problem you're saying you had was from your description....

Are you unhappy because you had to pay for something because your car was out of warranty? As someone with two Lexus cars outside of warranty - I always expect to pay for parts and/or labor when I go to the dealer to get work done. Sometimes I'm suprised when they still cover something (I had a leak in my LS gas tank and they replaced it for free).

If you don't like not being covered, get an extended warranty!
DaveGS4 is offline   Reply With Quote
Old 02-17-05, 04:01 PM   #3
flipside909
Lexus Connoisseur
 
flipside909's Avatar
 
Join Date: Mar 2001
Location: L(F)A, California
Posts: 19,109
Default

Quote:
Originally Posted by DaveGS4
If you don't like not being covered, get an extended warranty!
I agree. That's what I did because of the miles I drive.

On a sidenote, I got the Penske Extended Warranty at Longo (good at Stevens Creek or Longo Lexus). It's basically the same that Lexus USA offers but the warranty work is reimburseable by Penske if out of pocket expense is incurred from a non Penske Automotive Group facility.
flipside909 is offline   Reply With Quote
Old 02-23-05, 09:24 AM   #4
HarrierAWD
Lexus Champion
 
HarrierAWD's Avatar
 
Join Date: Jan 2003
Location: Colorado
Posts: 2,754
Default

Quote:
Originally Posted by ARISTO 161
once you go over 50K you are not a Lexus dealer friend!!
BEWARE!!!!
Friend? Since when do we socialize with the dealership?

We are customers, not friends to the dealers. So we are expected to pay once the warranty is out. Simple as that.
HarrierAWD is offline   Reply With Quote
Old 02-24-05, 05:30 PM   #5
GRAND_LS 4
3UZ-FEEEE
iTrader: (2)
 
GRAND_LS 4's Avatar
 
Join Date: May 2004
Location: Northern VA
Posts: 6,224
Default

I'm not sure what the poster was trying to say. So i'll wait to till he explains the situation a little better.
GRAND_LS 4 is offline   Reply With Quote
Old 02-24-05, 06:06 PM   #6
VSsc400
Lexus Fanatic
iTrader: (1)
 
VSsc400's Avatar
 
Join Date: Apr 2002
Location: IL
Posts: 5,479
Default

Quote:
Originally Posted by GRAND_LS 4
I'm not sure what the poster was trying to say. So i'll wait to till he explains the situation a little better.
I can explain.

Car has a little more than 50,000 miles.
At this time the owner realized that his mirrors were supposed to be auto-tinting (according to the window sticker) but it's never auto-tinted.
Dealer told him that the owner would have to pay some sort of labor fee to see if the mechanism was missing or broken.
Owner asked if he would have to pay if the mechanism was missing.
Service rep told the owner that he didn't know.
owner is not happy with the dealer.


Here are my takes on it.
I think after 50k miles it's a little too late to complain to the dealer that your car was not equipped as described on the window sticker. Mistakes do happen and sometimes the owner gets less and sometimes more. As it is the responsibility of the dealer to make sure that the car is equipped with all that it's supposed to have they cannot be held liable after 50k miles. An owner of a vehicle could have removed thousands of dollars of parts in that 50k miles of ownership then claim that it was never installed.
VSsc400 is offline   Reply With Quote
Old 02-24-05, 07:17 PM   #7
ARISTO 161
Lead Lap
Thread Starter
iTrader: (3)
 
Join Date: Nov 2004
Location: California
Posts: 472
Default yea

thats what i meant. guess it wasnt our day.

i think compared to Other dealers of other makes, lexus dealers are pretty upscale
sometimes i feel i need to hide the shorts
ARISTO 161 is offline   Reply With Quote
Old 02-24-05, 08:56 PM   #8
GRAND_LS 4
3UZ-FEEEE
iTrader: (2)
 
GRAND_LS 4's Avatar
 
Join Date: May 2004
Location: Northern VA
Posts: 6,224
Default

Quote:
Originally Posted by VSsc400
I can explain.

Car has a little more than 50,000 miles.
At this time the owner realized that his mirrors were supposed to be auto-tinting (according to the window sticker) but it's never auto-tinted.
Dealer told him that the owner would have to pay some sort of labor fee to see if the mechanism was missing or broken.
Owner asked if he would have to pay if the mechanism was missing.
Service rep told the owner that he didn't know.
owner is not happy with the dealer.


Here are my takes on it.
I think after 50k miles it's a little too late to complain to the dealer that your car was not equipped as described on the window sticker. Mistakes do happen and sometimes the owner gets less and sometimes more. As it is the responsibility of the dealer to make sure that the car is equipped with all that it's supposed to have they cannot be held liable after 50k miles. An owner of a vehicle could have removed thousands of dollars of parts in that 50k miles of ownership then claim that it was never installed.
Ohh ok, makes a lot more sense now. To be honost, I cant blame the deale because they cant responsible after 50K. They might do it at goodwill, or to win you over as a customer, but I dont think they are liable. Maybe if you use the power of words with your adviser, you might get somewhere. Good luck.
GRAND_LS 4 is offline   Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
Jimmy Thach of Longo Lexus service dept stlgrym3 CL of Southern California 4 02-05-15 09:41 AM
Rear Shock Replaced Under Warranty supafreeza IS F (2008-2014) 4 12-17-14 11:12 PM
MT - Flywheel & Clutch Noise Problem (IS250 MT,07) tony88tsai IS - 2nd Gen (2006-2013) 31 01-11-10 09:59 AM
9/27/09 "The Pursuit" Presented by Longo Lexus RETROSPECT flipside909 CL of Southern California 368 10-14-09 03:33 PM
Longo Collision Center Sucks DavesGS Maintenance 26 08-19-09 12:00 AM


Tags
300, 400, club, complaints, experience, experiences, extended, lexus, longo, ls, penske, poll, rx, tint, vote, warranty, working

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump


All times are GMT -7. The time now is 06:02 AM.


Copyright © 2000-2016 Internet Brands, Inc. All Rights Reserved