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Transmission problem (on a 3-YR OLD CAR?!)

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Old 12-07-04, 07:55 PM
  #31  
steviej
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have them (Heritage) show you in your written policy where it states that remanufactured parts can be substituted for new and also where it states you must pay part of the cost.

consult a lawyer.

steviej
Old 12-08-04, 02:07 PM
  #32  
lexusk8
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Default We are close to a final agreement

The warranty company has informed me that remanufactured parts (new or used) will be replaced for any of the affected items in the car during the extended warranty period, and that the warranty company will pay for either all or a portion of the parts. So according to these statements as stipulated on the contract, the warranty company is not trying to screw me over, although they don't look too kindly when faced with replacing a new transmission. Bottom line is, warranty is following the terms of the contract, and there's no b*ll***** involved.

As of right now, warranty has agreed to pay $900 for a used remanufactured transmission, and I cover the difference. The dealership called me and said that from their list of vendors, they found a used tranny off of a '01 ES w/ 45K miles put in, for $1,950. After the warranty coverage, I'll be looking at an expense of $1,050 plus tax (labor paid by Heritage warranty). This is at least better than the $2,600 price tag for a reman tranny. The dealership will also throw in a 1-year/unlimited mileage warranty for the used tranny, so if anything goes wrong with the tranny during 1 year, Lexus will pay for it. That should give me some peace of mind for the time being
Old 12-08-04, 07:17 PM
  #33  
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good luck.

steviej
Old 12-14-04, 08:35 PM
  #34  
lexusk8
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Smile The ES is back (like new)

Well, I'm happy to announce I got my beloved ES back (after 1 month out of commission at the dealership). The used/remanufactured transmission replaced in the ES makes it feel like I'm driving a brand-new car straight from the showroom. No hesitation, no lagging, and no problems with the tranny. The dealership was also kind enough to flush the tranny fluid from the TC, and replace the tranny gasket and fluid. They also went ahead and replaced the rear main seal since I knew it was going to have to be replaced sooner or later on the ES.

Although I'm out $1,200 , I'm very pleased to get my car back in excellent condition. Now I can resume planning my winter mods
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