vancouverl

my cup holder has one of the black holder clips broken is this covered under the basic warranty?

MikeE12345

I don't really know but for what it's worth I would expect it depends on why it broke; manufacturing flaw or just rough usage. Try them out and see what happens. It can't be that expensive to replace ... or perhaps it could, after all this is a Lexus.

rominl

iTrader: (4)

as long as your car still has warranty, i don't see why it's not covered

bob321

Lost one of the fingers, replaced ok under warranty. I think the curves of Coke bottle shape did mine in.

Even though the fingers are individually replaceable, Lexus only has the Complete cupholder as the replacement part - cups, fingers, and rotating WOOD GRAIN TOP. Have the repair guy show you the new cupholder to see if the wood grain matches the rest of center console wood. If if doesn't match (most likely not), make them take the fingers off the new cupholder and replace the broken ones on your old cupholder. Then reinstall the old cupholder.

vancouverl

thankyou for response
yes one finger broken was drinking coke as well did not see it happen just noticed it .will look out for the wood grain match thanks again.

rominl

iTrader: (4)

and teh funny thing is, the finger is probably not broken. it's a separate part and it's probably popped out and stuck inside in the console. 5 mins fix likely i fixed that on someone else's car before

ikeb

one of mine popped out a well about 1 day after i bought the car - it still in the console some place. My dealer said it was an $800 fix. I told them to forget it. I tried to get it out of the console, but havent figured out how to get it open with out breaking it.

vancouverl

ikeb would it not be covered under warranty ?

rominl

iTrader: (4)

man, if you want swing by my place and i can fix it in 10 mins (actually if you are in corona del mar, you are only mins away from my work)

i can't believe they are not fixing it under warranty?!?!?!

ikeb

they told me - no - because i broke it!!!!!!!!!

vancouverl

if you are close to a different dealer id try again. that is a load of !!! its obvious they did not make them good enough. it should be covered under warranty even gm covers stuff like that .

rominl

iTrader: (4)

this is really bs man... i cant' believe that's what dealership told you. it just makes me want to fix it for you more -- right in front of them!

randomwalk

I know how to you. I am going through a similar ordeal. My LS460 make this CLUNK-CLUNK-CLUNK sound when braking (two big pieces of suspension banging into each other making the noise -- not from brake actuator, which probably will go soon anyways).
Well the dealer heard the noise but don't know WHERE it came from (which parts to replace, so they said it's a "normal" noise from while the suspension is working...and refused service. The vehicle is under factory warranty.
So much for pursuit of perfection...

byroncat

That's absurd! Ask to speak to a different service writter-someone who will work with you.

davedan

random walk had the same problem on my 09 ls awd ser. mgr. took for test drive agreed retorqued all the front suspension fittings got rid of most of problem told me lexus is well aware of the problem he is waiting on a release of parts to fix said if i want a loaner he would give to me no matter how long the wait 90% of the noise is gone so i kept my car and will wait for fix