LS430 – Dealer wants to replace main computer
10-10-14, 12:13 PM
#1
Driver School Candidate
Thread Starter
LS430 – Dealer wants to replace main computer
Looking for insight, advice and maybe some sympathy… 
I have a 2005 LS430 with 85,000 miles; car is well maintained and driven responsibly. Over the last few weeks the car started in the morning but occasionally died immediately. When stated a second time, no problems. No engine or warning lights. Presumed it was due to the cold mornings.
A few days ago I went to start, car turned over fine but wouldn’t start. Battery is new and I tested the fuel pump relay suspecting the car was starving for fuel. Had the car towed to the dealer, after nearly 4 hours of diagnostic ($500++) I am told there is no spark reaching the engine and the car needs a new computer, parts & labor an additional $1893. Dealer says they “think” that is the problem but, if it turns out not to be the computer it can not be returned and the diagnostic process continues.
Adding to my displeasure, the warranty expired July 2014.
Is it likely the computer would go out suddenly without warning?
Has this happened to you? If so, what did you do?
Is this a reasonable course of action by the dealer and should I just suck it up?
I have to call the dealer back ASAP to give them the go ahead but was hoping for some insight or advice in advance. Thanks…
I have a 2005 LS430 with 85,000 miles; car is well maintained and driven responsibly. Over the last few weeks the car started in the morning but occasionally died immediately. When stated a second time, no problems. No engine or warning lights. Presumed it was due to the cold mornings.
A few days ago I went to start, car turned over fine but wouldn’t start. Battery is new and I tested the fuel pump relay suspecting the car was starving for fuel. Had the car towed to the dealer, after nearly 4 hours of diagnostic ($500++) I am told there is no spark reaching the engine and the car needs a new computer, parts & labor an additional $1893. Dealer says they “think” that is the problem but, if it turns out not to be the computer it can not be returned and the diagnostic process continues.
Adding to my displeasure, the warranty expired July 2014.
Is it likely the computer would go out suddenly without warning?
Has this happened to you? If so, what did you do?
Is this a reasonable course of action by the dealer and should I just suck it up?
I have to call the dealer back ASAP to give them the go ahead but was hoping for some insight or advice in advance. Thanks…
10-10-14, 12:50 PM
#3
Driver School Candidate
Thread Starter
Thanks for reply... The problem with that is the dealer should know more than a general repair shop. Absent going to another dealer out of county, which would require another tow, I don't know where I could optionally take it with confidence... still checking back to forum hoping for additional insight. Thanks again...
10-10-14, 02:47 PM
#4
Take it to a Toyota dealer. My local Toyota dealer has serviced the wife's LS for years. Practically all components in a Lexus also have a Toyota part number. Lexus is nothing more than an expensive Toyota, anyway. Besides, Toyota labor charges are far less than a Lexus Dealer.
Good luck.
Good luck.
10-10-14, 03:20 PM
#5
It definitely sounds fishy to me, and the $500 in diagnostics without an answer is troubling.
Have you done anything recently that could have fried an ECU, like jumpstarting a car or changed the battery?
I had a very similar situation, no trouble codes, and the car would randomly stall out. I did a bit of troubleshooting, but still couldn't figure it out.
Lexus dealer said they "thought" it was an intermittent fuel pump, and basically said they would eat the labor if they were wrong. They ended up being right, but it was a flat $100 or so for the diagnostics, and they rolled part of that into the job. I thought it was a very fair transaction, around $700 out the door for everything parts and labor for a new fuel pump. No problems since. I would guess a new fuel pump before a new ECU.
It really sounds like your dealership is taking you for a ride, and you don't "guess" with $2,300 on repairs without some sort of guarantee.
Get the car towed somewhere and get a 2nd opinion. Even if they are right, I would get a used ECU for substantially less.
Have you done anything recently that could have fried an ECU, like jumpstarting a car or changed the battery?
I had a very similar situation, no trouble codes, and the car would randomly stall out. I did a bit of troubleshooting, but still couldn't figure it out.
Lexus dealer said they "thought" it was an intermittent fuel pump, and basically said they would eat the labor if they were wrong. They ended up being right, but it was a flat $100 or so for the diagnostics, and they rolled part of that into the job. I thought it was a very fair transaction, around $700 out the door for everything parts and labor for a new fuel pump. No problems since. I would guess a new fuel pump before a new ECU.
It really sounds like your dealership is taking you for a ride, and you don't "guess" with $2,300 on repairs without some sort of guarantee.
Get the car towed somewhere and get a 2nd opinion. Even if they are right, I would get a used ECU for substantially less.
10-10-14, 08:34 PM
#6
California should be the cheapist place to get a lexus fixed except for tahara japan. seems to be the most expensive. I wonder why? this is sympathy...no help at all
10-10-14, 09:27 PM
#7
Moderator
Take it to nearest toyota dealer. Some Lexus service departments are a little too greedy.
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10-12-14, 09:43 AM
#11
You are in a tough spot because the car is not operable and it is already at the dealer. That can be good to but that may bring lots of wallet hurt. The ECU issues that the LS400's have were not carried over to the components in the 430's, well as far as what has been discussed.
There are many computers in these cars so my thought is a simpler issue like an igniter, coil pack and or something related to the wiring harness that may lead to no signal being reached by the ignition system. Some of the simple parts like fuses also can be a cause. They may look good but in reality aren't. Some of us 400 guys get stumped thinking it is a big part but find that something little is at the root of the troubles.
What error codes did they get?
There are many computers in these cars so my thought is a simpler issue like an igniter, coil pack and or something related to the wiring harness that may lead to no signal being reached by the ignition system. Some of the simple parts like fuses also can be a cause. They may look good but in reality aren't. Some of us 400 guys get stumped thinking it is a big part but find that something little is at the root of the troubles.
What error codes did they get?
10-12-14, 01:42 PM
#12
somethings not right. $500 for diagnostics without a real diagnosis? boy I would be asking very pointed questions about exactly what they did determine and produce for the $500. Not to be too nasty, but any shop that burns that much diagnostic time and comes up without a real diagnosis you have to wonder about their skill.
Before jumping to the computer on the car, i'd want to know exactly what codes or error indicators are they seeing. Not an expert but I have a hard time believing the ECM just fails, even intermittently and randomly, without leaving some trace of some kind internally. They should be able to see that when they hook up the obd2
Before jumping to the computer on the car, i'd want to know exactly what codes or error indicators are they seeing. Not an expert but I have a hard time believing the ECM just fails, even intermittently and randomly, without leaving some trace of some kind internally. They should be able to see that when they hook up the obd2
10-13-14, 11:13 AM
#14
I understand why they are saying the new computer cannot be returned…. Once plugged in it’s no longer new. However, I find it hard to believe that they do not have a used known good computer to swap out for test or access to a repaired computer…..
To me that’s the next step for them to take, If they don’t have one there, the need to get their Fed Ex account number out and overnight one in from another location or from the company that they send out this unit for repair to confirm serviceability of your unit.
Just me thinking out loud. But after $500 and they still can’t tell you the issue, it’s time for them to get creative and solve your issue. If they prove to you the unit is bad, then fine, maybe pop for the new one. I would still be looking at repaired, refurbished, remanufactured, whatever you want to call it to bring your car back on line
To me that’s the next step for them to take, If they don’t have one there, the need to get their Fed Ex account number out and overnight one in from another location or from the company that they send out this unit for repair to confirm serviceability of your unit.
Just me thinking out loud. But after $500 and they still can’t tell you the issue, it’s time for them to get creative and solve your issue. If they prove to you the unit is bad, then fine, maybe pop for the new one. I would still be looking at repaired, refurbished, remanufactured, whatever you want to call it to bring your car back on line
10-13-14, 10:14 PM
#15
I cant believe $500 for diagnostics. i have never paid a dime for any diagnostic testing ever in 15 yrs of going to the dealer for service.
