How to find a (good) independent repair shop
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How to find a (good) independent repair shop
So I really want a newer 2013 or 2014 LS460. There's a couple other posts about where to find one etc.
I called my insurance and the costs aren't so bad. About a third more than I'm paying now for my VW Golf.
and then today I called a nearby "certified" Lexus repair shop. Independent and not a dealer but still their web site looks like they know what they are talking about. Now perhaps the guy just didn't want to talk because he wasn't going to make any money off me, but he was VERY unenthusiastic about talking at all. Like one word answers, etc.
My questions.... do y'all go to the dealer for repairs or an independent shop.
My bigger question: Is the Lexus LS460 more expensive to maintain than say a 2015 F150 Kings Ranch (my wife's vehicle.)
For example, if I buy a gently used 460 will maintenance and repairs send me to the poor house? From everything I read here these cars are ultra reliable and practically bullet proof. The mechanic I spoke with today sounded like doom and gloom.
And yes, this forum is awesome! I'm reading as much as I can about these cars and trying to soak up enough information to not be a newbie Lexus buyer when I go plunk down some money for one. So thank you in advance....
I called my insurance and the costs aren't so bad. About a third more than I'm paying now for my VW Golf.
and then today I called a nearby "certified" Lexus repair shop. Independent and not a dealer but still their web site looks like they know what they are talking about. Now perhaps the guy just didn't want to talk because he wasn't going to make any money off me, but he was VERY unenthusiastic about talking at all. Like one word answers, etc.
My questions.... do y'all go to the dealer for repairs or an independent shop.
My bigger question: Is the Lexus LS460 more expensive to maintain than say a 2015 F150 Kings Ranch (my wife's vehicle.)
For example, if I buy a gently used 460 will maintenance and repairs send me to the poor house? From everything I read here these cars are ultra reliable and practically bullet proof. The mechanic I spoke with today sounded like doom and gloom.
And yes, this forum is awesome! I'm reading as much as I can about these cars and trying to soak up enough information to not be a newbie Lexus buyer when I go plunk down some money for one. So thank you in advance....
#2
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I'd say yes, it is more expensive to maintain than a F150. Definitely. But the flip side to that is the LS is pretty damn reliable, but if it were to break? Yeah parts are expensive and if you took it to a dealer it'd be very very expensive. Compared to other luxury cars the LS is head and shoulders above the competition, but compared to a pickup truck? Pickup trucks are pretty durable and reliable too...pickup trucks that are driven all over America have some of the higher mileage totals you will ever see. They are used for work in a lot of instances.
As far as independents, I think they're fine for the basic repairs and maintenance you'll need. Check engine lights, updates or electrical problems, I'd take it to the dealer. But you shouldn't run into many of those problems.
As far as independents, I think they're fine for the basic repairs and maintenance you'll need. Check engine lights, updates or electrical problems, I'd take it to the dealer. But you shouldn't run into many of those problems.
#3
If you worry about that, you should really buy some extended warranty. Lexus warranty is reasonable comparing to others. This way, you will always have peace of mind and don't have unseen cost during your ownership
#4
#5
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Dealer wanted $400 to resurface the rotors. Insanity.
I also feel like it gets better service with him, he's using the best oil, all OEM parts, etc. For instance the last stop he told me the Lexus dealer I use doesn't use Toyota oil, or even their coolant. I've known him for years, he's not lying to me.
My bigger question: Is the Lexus LS460 more expensive to maintain than say a 2015 F150 Kings Ranch (my wife's vehicle.
Its a very well built, reliable car. The great thing about it vs say a BMW or Mercedes or Audi...is that its essentially a really nice Toyota. Anybody can work on it, its a standard OBD II diagnostic system, nothing special. If you want to...you could have it serviced at a gas station. I've had three, the first two I had over 100K miles, the 98 until almost 200k miles, no issues, few repairs. I also have in the family an old ES series Lexus, it has 190,000 miles, only repairs its ever had other than brakes, tires, maintenance, etc is an alternator, and I replaced the lower control arms at about 150k miles, cost me $1,250 (dealer wanted $4k) at my independent. I also replaced one engine mount at some point. It just had a valve cover gasket replaced also, but again its 13 years old...
The LS460 has a benefit over older versions of the LS also because it has a timing chain, the LS430 and LS400 had timing belts, those have to be replaced every 90k miles and its an expensive job ($1,500 at Lexus, $800 or so at my independent)...but not an issue with the LS460.
If you're worried as someone else said, go CPO and make sure it has a warranty, but I think you'll be happy.
I would keep my LS460 for 15 years and 200k miles without hesitation.
Last edited by SW17LS; 10-18-16 at 08:26 PM.
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tomgarv (07-25-23)
#6
If I owned a older LS I would used a independent shop. Personally if I was thinking about buying a '13 or new LS I would definitely take it to a dealership for maintenance and repairs. That's their specialty and expertise. I would get an extended warranty for a peace of mind. Every warranty I have purchased have saved me thousands of dollars in repairs. I owned a MB and my extended warranty paid over $12k in repairs. The LS is well built and a fine automobile but it isn't bulletproof.
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Thanks for all the replies. I was sort of thinking in the same direction, but it's nice to hear other people's experiences. I didn't mention the independent shop I spoke with, because I really have no experience one way or another with them, and didn't want to give them a bad review off of one 5 minute phone conversation.
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#8
Lexus Fanatic
If I owned a older LS I would used a independent shop. Personally if I was thinking about buying a '13 or new LS I would definitely take it to a dealership for maintenance and repairs. That's their specialty and expertise. I would get an extended warranty for a peace of mind. Every warranty I have purchased have saved me thousands of dollars in repairs. I owned a MB and my extended warranty paid over $12k in repairs. The LS is well built and a fine automobile but it isn't bulletproof.
Using the dealer for that maintenance will cost a *lot* more than using an independent mechanic. I've had these cars a long time, I've used a bunch of different dealers, and independent shops...the ONLY reason I would ever use the dealer is for ease, or the pleasant high end experience. I am 100% convinced that if anything, your vehicle itself receives lower quality service at the dealer than it does at a great shop. I've seen them do some really stupid stuff.
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tomgarv (11-01-21)
#9
I only used the dealer when my car was still under warranty and I needed them to check a few things.
I have a great independent mechanic who has worked on all my cars, and I would trust him to do any repair. He always tells me to buy Japanese cars and stay away from German cars.
Try looking up your local shops on Yelp. If there are enough reviews out there, you can usually get a good idea as to whether it's worth trying the place or not. Going by the 80/20 rule, there will always be the people who are never happy with anything, but you can usually spot those reviews easily enough.
I have a great independent mechanic who has worked on all my cars, and I would trust him to do any repair. He always tells me to buy Japanese cars and stay away from German cars.
Try looking up your local shops on Yelp. If there are enough reviews out there, you can usually get a good idea as to whether it's worth trying the place or not. Going by the 80/20 rule, there will always be the people who are never happy with anything, but you can usually spot those reviews easily enough.
#10
Independent shop charge the same rate or a little more expensive than the Toyota dealer in my area. So I usually do maintenance job like oil change, changing braking pads, flush braking fluid in Toyota dealer. We don’t have a Lexus master tech that run its own shop. Even we have, I don’t think he will shuttle you back to your work place while they work on your car. I let the Lexus dealer to do the warranty repair.
Do you think that with the knowledge we gained from this forum, it will help to make sure independent shop or dealer to be due diligent?
Do you think that with the knowledge we gained from this forum, it will help to make sure independent shop or dealer to be due diligent?
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[QUOTEDo you think that with the knowledge we gained from this forum, it will help to make sure independent shop or dealer to be due diligent?]. [/QUOTE]
Yes, I fully believe that going into any repair shop, dealer or independent, having a working knowledge of your car and possible problems / solutions, will make the mechanic try a little harder to make sure we are satisfied.
If I gonanywhere without basic information, it gives the sales person an advantage. For example, my wife wanted a new road bike (bicycle) recently. I know a lot about bicycles, but before we really sat down and talked about them, she went to a few stores. One salesman literally had her test riding a $6,000 bicycle. He wanted to make a quick sale. It was just far more bike than she needed. So after I coached her on what components to look for etc. she went into the next store and was able to talk to the sales person as an informed customer. She got the perfect bike at a great price.
Y'all have really convinced me. The LS I'm looking at is white. I saw one in silver the other day, but for some reason this car doesn't look good to me in silver. White or the dark grey looks best. In my opinion anyway. Thanks.
Yes, I fully believe that going into any repair shop, dealer or independent, having a working knowledge of your car and possible problems / solutions, will make the mechanic try a little harder to make sure we are satisfied.
If I gonanywhere without basic information, it gives the sales person an advantage. For example, my wife wanted a new road bike (bicycle) recently. I know a lot about bicycles, but before we really sat down and talked about them, she went to a few stores. One salesman literally had her test riding a $6,000 bicycle. He wanted to make a quick sale. It was just far more bike than she needed. So after I coached her on what components to look for etc. she went into the next store and was able to talk to the sales person as an informed customer. She got the perfect bike at a great price.
Y'all have really convinced me. The LS I'm looking at is white. I saw one in silver the other day, but for some reason this car doesn't look good to me in silver. White or the dark grey looks best. In my opinion anyway. Thanks.
#12
Lexus Fanatic
Independent shop charge the same rate or a little more expensive than the Toyota dealer in my area. So I usually do maintenance job like oil change, changing braking pads, flush braking fluid in Toyota dealer. We don’t have a Lexus master tech that run its own shop. Even we have, I don’t think he will shuttle you back to your work place while they work on your car. I let the Lexus dealer to do the warranty repair.
I've also had my Toyota vehicles and Lexus vehicles serviced at a Toyota dealer. If I'm not going to use the Lexus dealer, I'm certainly not going to use the Toyota dealer...I'd rather have the better quality, more personalized service of an independent shop...whether the owner is a Lexus master tech or not.
Originally Posted by Bliz460
Y'all have really convinced me. The LS I'm looking at is white. I saw one in silver the other day, but for some reason this car doesn't look good to me in silver. White or the dark grey looks best. In my opinion anyway. Thanks.
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tomgarv (11-01-21)
#13
If a person can afford to spend $40k+ on a 3 yrs old LS seems like the Lexus dealers would be the place for repairs and services because the car is almost new. Many independents import repair shops advertise they specialized in all imports but how can a shop with three mechanics or less be cross trained in newer, complex and high tech vehicles like Lexus, BMW, Audi, MB, Jaguar, etc.? When I was having problems with my 460 trunk closing the Toyota dealership said take it back to Lexus. I've used Toyota for oil changes, brakes, etc. and they claim to have Lexus mechanics but didn't want to fix my trunk. Independent shops and dealerships are in the business to make money and I've used both over the years and either way its easy to get taken advantage of if you don't check around and ask questions. The dealership charge my sister $95 for a pair of cheap old metal wiper blades that she could have gotten at any auto parts store for $10 each.
#14
If a person can afford to spend $40k+ on a 3 yrs old LS, then you can also afford to buy extended warranty to cover yourself if you worry about repair cost.
seems like some Lexus dealers charges more than other ones. My Lexus dealer charge only $190 for labor of replacing 8 spark plugs. It is almost the same price as independent shop. My Toyota dealer even charges more.
seems like some Lexus dealers charges more than other ones. My Lexus dealer charge only $190 for labor of replacing 8 spark plugs. It is almost the same price as independent shop. My Toyota dealer even charges more.
#15
Lexus Fanatic
If a person can afford to spend $40k+ on a 3 yrs old LS seems like the Lexus dealers would be the place for repairs and services because the car is almost new. Many independents import repair shops advertise they specialized in all imports but how can a shop with three mechanics or less be cross trained in newer, complex and high tech vehicles like Lexus, BMW, Audi, MB, Jaguar, etc.? When I was having problems with my 460 trunk closing the Toyota dealership said take it back to Lexus. I've used Toyota for oil changes, brakes, etc. and they claim to have Lexus mechanics but didn't want to fix my trunk. Independent shops and dealerships are in the business to make money and I've used both over the years and either way its easy to get taken advantage of if you don't check around and ask questions. The dealership charge my sister $95 for a pair of cheap old metal wiper blades that she could have gotten at any auto parts store for $10 each.
So...to me its not about not being able to pay more, its about paying more and not getting even the same level of service.
If the LS was new or newer your issue with the trunk would be covered by warranty, so of course its going to go to the dealer...but for routine service, I stand by my statement that the ONLY reason to use the dealer vs a good, trusted independent mechanic is convenience and the premium experience.
Now, that aint nothing. When you're buying an $80,000+ car you're making a couple hundred K a year plus (or, you should be), and time is valuable. The dealer is easy, convenient and enjoyable, loaners are a huge time saver. When I take it to the independent mechanic I'm confident I'm getting better work done, but it takes more time and hassle for me so its a cost/benefit analysis.
Last edited by SW17LS; 10-19-16 at 02:15 PM.