SW17LS

Here's my door jamb at 8.500 miles:





At this stage its very minor, but I am very careful, I deactivated the auto seat slideaway when turning the car off. There should be no wear at all...

greg3852

I swear they sharpened the seat belt ends...

dlbuckls10

I was having the same problem (small nicks and cuts) but now I hold the seat belt buckle until the belt retracts.

bobflood

Thought I would post my resolution. Lexus was unwilling to cover the entire repair, even after escalation to Lexus in California. They did agree to cover the labor; the dealer was willing to match the online price for the part - with tax it came to about $285. I have stopped using the automatic seat movement (was only going part way back) as that was increasing the frequency of my leg rubbing against that panel. I still think it is a poor design choice of materials - my 2002 Avalon had no interior wear issues after 240K miles!!

SW17LS

At least thats something. I'd pay $285 for sure to solve what that picture shows, that looked terrible.

sktn77a

iTrader: (2)

"Customer Service" at Lexus appears to be a total crapshoot. A pretty sorry state of affairs for a brand that once prided itself on this very quality.