LS - 4th Gen (2007-2017) Discussion topics related to the current flagship models LS460, LS460L and LS600H

Dealership at it again!

Thread Tools
 
Search this Thread
 
Old 09-04-15, 11:19 AM
  #1  
macjac69
Driver
Thread Starter
 
macjac69's Avatar
 
Join Date: Apr 2012
Location: MS
Posts: 128
Likes: 0
Received 2 Likes on 2 Posts
Default Dealership at it again!

So i bring my 07 LS in for a oil change and inquire about a rear diff oil change and the service advisor says let me go back and ask. She comes back and quotes me an hour and 45 minutes and $269 bucks... Im like nah just do the oil change.......
Old 09-04-15, 11:34 AM
  #2  
CRowe14
Lexus Test Driver
 
CRowe14's Avatar
 
Join Date: Sep 2014
Location: IN
Posts: 1,502
Received 64 Likes on 45 Posts
Default

Oh...
I thought you were aware that the rear end of the car needed to be held up by two different Lexus techs while the diff drains and then they ever so slowly fill the diff with a fluid that has miniature platelets of gold and platinum within it's consistency.
It is then topped off with a fabled unicorn dust that has been occasionally mentioned here in the LS 460 threads...
its quite an ordeal..
As a matter of fact, $269 must be with a coupon!
You should have taken them up on the deal!


My local Toyota shop charges $89.95.
I have yet to do it, but I understand the DIY route is cheaper than that...
All you can do is politely decline shake your head...
Old 09-04-15, 12:12 PM
  #3  
dlbuckls10
Racer
 
dlbuckls10's Avatar
 
Join Date: Aug 2014
Location: TX
Posts: 1,409
Received 96 Likes on 80 Posts
Talking

Originally Posted by CRowe14
Oh...
I thought you were aware that the rear end of the car needed to be held up by two different Lexus techs while the diff drains and then they ever so slowly fill the diff with a fluid that has miniature platelets of gold and platinum within it's consistency.
It is then topped off with a fabled unicorn dust that has been occasionally mentioned here in the LS 460 threads...
its quite an ordeal..
As a matter of fact, $269 must be with a coupon!
You should have taken them up on the deal!


My local Toyota shop charges $89.95.
I have yet to do it, but I understand the DIY route is cheaper than that...
All you can do is politely decline shake your head...

"Rear end held up by two different Lexus techs....fluid that has miniature platelets of gold and platinum.....topped off with a fabled unicorn dust". Hahahahahehehehe!! That's a good one.

I'm not thrilled about taking my LS to the Lexus dealership because it's expensive and I know the feeling.
Old 09-04-15, 12:28 PM
  #4  
Gbp
Lexus Champion
 
Gbp's Avatar
 
Join Date: Feb 2015
Location: CA
Posts: 3,486
Received 60 Likes on 56 Posts
Default

I plan on using my trusted foreign car independent mechanic for maintenance and non-warranty repairs. Except for the first free oil change, I'll limit the Lexus dealership to warranty-covered work. I don't know if there are non-warranty repairs that an independent cannot perform or would charge more for on the LS460.

Last edited by Gbp; 09-04-15 at 01:00 PM.
Old 09-04-15, 12:46 PM
  #5  
Devh
Racer
 
Devh's Avatar
 
Join Date: Dec 2013
Location: Maryland
Posts: 1,657
Received 43 Likes on 42 Posts
Default

With the sized socket (some just used the 3/8" ratchet end with no socket) the diff is easier to change then engine oil.
Open the fill drain first, then the drain plug second. Close the drain plug after old fluid evacuation and fill the diff until it dribbles out.
Old 09-04-15, 02:45 PM
  #6  
chris07ls
Driver
 
chris07ls's Avatar
 
Join Date: Jul 2010
Location: Ca
Posts: 100
Received 4 Likes on 3 Posts
Default

Today, I bought 2 quarts of Mobil synthetic gear oil for $24 and plan to change it tomorrow - this is one of the easiest maintenance procedures on this car, even an old guy like me can do it in less than a half hour. Makes you wonder how much the are over charging for other work. They must think we are wealthy idiots.
Old 09-04-15, 04:29 PM
  #7  
Doublebase
Pole Position
 
Doublebase's Avatar
 
Join Date: Oct 2014
Location: New Hampshire
Posts: 2,560
Received 352 Likes on 243 Posts
Default

Originally Posted by chris07ls
Today, I bought 2 quarts of Mobil synthetic gear oil for $24 and plan to change it tomorrow - this is one of the easiest maintenance procedures on this car, even an old guy like me can do it in less than a half hour. Makes you wonder how much the are over charging for other work. They must think we are wealthy idiots.
I did the exact same thing, took me ten minutes to do. And the Mobil 1 is easy to buy.
Old 09-04-15, 05:33 PM
  #8  
roadfrog
Lexus Fanatic
 
roadfrog's Avatar
 
Join Date: Jan 2014
Location: BC Canada
Posts: 5,371
Received 505 Likes on 383 Posts
Default

I did a DIY with photos on this job not long ago. It's an easy job even for a noob.

here's the link to the DIY: https://www.clublexus.com/forums/ls-...iy-w-pics.html

I used Toyota's Diff Fluid which cost about the same as other brands out there.
Old 09-04-15, 07:25 PM
  #9  
R Z
Pole Position
 
R Z's Avatar
 
Join Date: May 2008
Location: Tennessee
Posts: 2,202
Received 339 Likes on 259 Posts
Default

They don't build those Lexus palaces by charging $29.99 for an oil change.
Old 09-05-15, 12:24 PM
  #10  
SW17LS
Lexus Fanatic
 
SW17LS's Avatar
 
Join Date: May 2012
Location: Maryland
Posts: 55,494
Received 2,500 Likes on 1,803 Posts
Default

Why do people continue to take their cars to the Lexus dealer and complain because its expensive? Yes...the dealer is very expensive. We all know that...why does it continue to be a surprise?

If you want to pay less...take it somewhere cheaper. It like walking into a Ritz Carlton and being surprised the room costs more than the Holiday Inn.
Old 09-05-15, 01:08 PM
  #11  
dlbuckls10
Racer
 
dlbuckls10's Avatar
 
Join Date: Aug 2014
Location: TX
Posts: 1,409
Received 96 Likes on 80 Posts
Default

I only take my LS to the dealership if it's covered under my extended warranty. I had a problem with my trunk closing and the Toyota dealership suggested I take my LS back to Lexus. If the Toyota dealership isn't comfortable doing certain repairs I will definitely go back to Lexus. Otherwise for routine maintenance I go to the Toyota dealership and save some money.
Old 09-05-15, 05:31 PM
  #12  
chris07ls
Driver
 
chris07ls's Avatar
 
Join Date: Jul 2010
Location: Ca
Posts: 100
Received 4 Likes on 3 Posts
Default

Originally Posted by SW15LS
Why do people continue to take their cars to the Lexus dealer and complain because its expensive? Yes...the dealer is very expensive. We all know that...why does it continue to be a surprise?

If you want to pay less...take it somewhere cheaper. It like walking into a Ritz Carlton and being surprised the room costs more than the Holiday Inn.
Being expensive is one thing, but lying to you about how long it takes to do the job, perhaps to justify the price, is another. Dealerships that behave like this will hopefully go out of business in a free market place.
Old 09-05-15, 05:53 PM
  #13  
SW17LS
Lexus Fanatic
 
SW17LS's Avatar
 
Join Date: May 2012
Location: Maryland
Posts: 55,494
Received 2,500 Likes on 1,803 Posts
Default Dealership at it again!

Originally Posted by chris07ls
Being expensive is one thing, but lying to you about how long it takes to do the job, perhaps to justify the price, is another. Dealerships that behave like this will hopefully go out of business in a free market place.
They're not lying to you. Lexus publishes a book of pricing, how many hours that they bill for to do a certain job and that's "how long it takes". Every dealership operates this way as do most mechanic shops. It's just that other shops charge less per hour.

They don't care if you use them or not, and they're not going out of business. Plenty of customers willing to pay. Free market economy at work.

If you don't want to pay, go elsewhere. I'm just wondering why we're still surprised by high dealer prices.
Old 09-05-15, 07:00 PM
  #14  
Gbp
Lexus Champion
 
Gbp's Avatar
 
Join Date: Feb 2015
Location: CA
Posts: 3,486
Received 60 Likes on 56 Posts
Default

Besides labor rate, I believe parts pricing can be higher when the dealer orders the part. One example: I wanted to replace the front center console lid because the leather was bobbling and the surface felt rough. The dealer priced the part $100 higher than the same Lexus OEM part I found on the web. I showed the service manager this, and he worked withe parts manager so that the part they ordered was around $20 higher than I would have paid ordering it myself.

I was willing to pay a small premium for them to order the part so that it would be their problem if there was an issue with the part. I doubt they would even use customer-ordered parts (just a guess). I'm not even sure if it would be possible to do this kind of negotiation in the future.

I believe I was charged the half-hour of labor for this procedure, even though the dealer mechanic spent much more time than that because no one there had done the procedure before, and because they couldn't get the slide-forward-when closed function to work properly. That's a tale in itself I'll spare you from.

The point is that I'd always check the price of the genuine Lexus part to see how close it was to what the dealer stated.

Last edited by Gbp; 09-05-15 at 07:04 PM.
Old 09-06-15, 01:24 PM
  #15  
macjac69
Driver
Thread Starter
 
macjac69's Avatar
 
Join Date: Apr 2012
Location: MS
Posts: 128
Likes: 0
Received 2 Likes on 2 Posts
Default

I posted this originally to be humorous. I know exactly what to expect from a dealership. This isnt my first rodeo. I'm an aircraft pilot/mechanic with over 31 year's experience. I have the capability of completing the task with minimal effort. Like I stated before I posted in jest.


Quick Reply: Dealership at it again!



All times are GMT -7. The time now is 12:57 PM.