Toyota dealer DISASTER!!!
04-16-14, 03:33 PM
#16
It hurts to read this, and I am sorry that this happened.
This said, IMO, given the parts involved, this is a fairly straightforward repair with little-to-no repercussions on the value of your car. As such, I would just try to get it repaired by a competent shop, and of course never go back to that place.
For what it's worth, Sewell has been carrying painted bumpers for LS cars and other models, which should make this process even easier. I checked, and while I don't see any listed for your car, you may want to call to inquire. That would make your repair even simpler.
This said, IMO, given the parts involved, this is a fairly straightforward repair with little-to-no repercussions on the value of your car. As such, I would just try to get it repaired by a competent shop, and of course never go back to that place.
For what it's worth, Sewell has been carrying painted bumpers for LS cars and other models, which should make this process even easier. I checked, and while I don't see any listed for your car, you may want to call to inquire. That would make your repair even simpler.
04-16-14, 06:54 PM
#18
Lead Lap
Thread Starter
Tomorrow I'm headed back to the Toyota dealer to work out the details of what is going to be done. I know for a fact Flow Lexus will fix it. The car has to be taken to them 1hr away for an estimate.
04-17-14, 06:18 AM
#19
Let me share with you what happened when i took my 2004 LS430 to my local Toyota dealer a couple of years ago:
* my Lexus dealer is 30 miles away, my Toyota dealer is 1 mile away so I went there
* needed to have an oxygen sensor replaced which they said they could do easily for $100
* they called me and said my timing belt replacement was due in about 10k miles but they could do it now and save me $300 since they already were in the engine. I said ok.
* did not hear from them so called at 5 pm and they said it was not done yet
* did not hear from them the next day, called at 4 pm and they said "there was a problem"
* connected me to service manager who said they did the timing belt replacement wrong, took it for a test drive, and "blew the engine"
* they told me "no problem, we will replace your engine with a used one - happens all the time"
* to make a long story short, after much "negotiation" they purchased my LS430 from me and I had to go buy another car
* this is one of the largest Toyota dealers in the US. I had to threaten to sue them before they would buy my car from me.
So moral is be careful about assuming Toyota dealers can work on Lexus.
* my Lexus dealer is 30 miles away, my Toyota dealer is 1 mile away so I went there
* needed to have an oxygen sensor replaced which they said they could do easily for $100
* they called me and said my timing belt replacement was due in about 10k miles but they could do it now and save me $300 since they already were in the engine. I said ok.
* did not hear from them so called at 5 pm and they said it was not done yet
* did not hear from them the next day, called at 4 pm and they said "there was a problem"
* connected me to service manager who said they did the timing belt replacement wrong, took it for a test drive, and "blew the engine"
* they told me "no problem, we will replace your engine with a used one - happens all the time"
* to make a long story short, after much "negotiation" they purchased my LS430 from me and I had to go buy another car
* this is one of the largest Toyota dealers in the US. I had to threaten to sue them before they would buy my car from me.
So moral is be careful about assuming Toyota dealers can work on Lexus.
04-17-14, 06:39 AM
#20
Agree. On a car like my RX300 (which is basically a Toyota Highlander), I have no problem taking it to a Toyota dealer for mechanical issues/routine maintenance. But there is no Toyota equivalent for the IS/GS/LS so I'm sure they don't see many of them.
Do you want the local Toyota grease monkey learning on your LS? Not me!
Do you want the local Toyota grease monkey learning on your LS? Not me!
04-18-14, 02:25 AM
#22
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I've taken my former LS430 to the Toyota dealer for two timing belt changes and never had a problem. However, they do not even want to look at my LS460 - I tried.
04-18-14, 09:16 AM
#23
Lexus Fanatic
Hmmm that's strange. My Toyota dealer has been more than happy to take on my LS. They did a brake flush for me using Techstream and will do anything except warranty or recall work because Lexus corporate won't allow it.
04-23-14, 04:36 PM
#24
Lead Lap
Thread Starter
Another Update…
Dropped the car off at Flow Lexus, Winston Salem. I'm looking at close to 2 weeks to get it fixed as the parts are all having to come from California.
Damage is up close to 7000.00, the L emblem on the front is over a grand. They are replacing the entire Radar Cruise and Pre-Colision Sensors, then it needs programming.
I'm just glad that Flow is doing the work. ANYTHING that was touched or touched a broken part will be replaced with new parts. The entire front end excluding headlights will be replaced, all inner foam as well as bolts and clips. They are doing it right…the said my car is in a "Clean" Room. Where no other cars are near it and it is climate controlled.
Dropped the car off at Flow Lexus, Winston Salem. I'm looking at close to 2 weeks to get it fixed as the parts are all having to come from California.
Damage is up close to 7000.00, the L emblem on the front is over a grand. They are replacing the entire Radar Cruise and Pre-Colision Sensors, then it needs programming.
I'm just glad that Flow is doing the work. ANYTHING that was touched or touched a broken part will be replaced with new parts. The entire front end excluding headlights will be replaced, all inner foam as well as bolts and clips. They are doing it right…the said my car is in a "Clean" Room. Where no other cars are near it and it is climate controlled.
04-23-14, 07:28 PM
#26
Another Update…
Dropped the car off at Flow Lexus, Winston Salem. I'm looking at close to 2 weeks to get it fixed as the parts are all having to come from California.
Damage is up close to 7000.00, the L emblem on the front is over a grand. They are replacing the entire Radar Cruise and Pre-Colision Sensors, then it needs programming.
I'm just glad that Flow is doing the work. ANYTHING that was touched or touched a broken part will be replaced with new parts. The entire front end excluding headlights will be replaced, all inner foam as well as bolts and clips. They are doing it right…the said my car is in a "Clean" Room. Where no other cars are near it and it is climate controlled.
Dropped the car off at Flow Lexus, Winston Salem. I'm looking at close to 2 weeks to get it fixed as the parts are all having to come from California.
Damage is up close to 7000.00, the L emblem on the front is over a grand. They are replacing the entire Radar Cruise and Pre-Colision Sensors, then it needs programming.
I'm just glad that Flow is doing the work. ANYTHING that was touched or touched a broken part will be replaced with new parts. The entire front end excluding headlights will be replaced, all inner foam as well as bolts and clips. They are doing it right…the said my car is in a "Clean" Room. Where no other cars are near it and it is climate controlled.
04-23-14, 08:56 PM
#28
04-24-14, 08:32 PM
#29
So, I'm the proud 2 week owner of a 2010 LS600hL only 16,000 miles on it.
Lexus agreed to put new tires on the car due to it being a CPO car and I wasn't happy about the tires on it. So, I decided to get it aligned since I don't know when if ever it had been aligned. My Lexus dealer is about 80 miles from me. I decided to take it to Mike Johnson Toyota, Hickory NC.
Well, 5 minutes in, they WRECKED the car. The guy ran it straight into the alignment machine. Did I mention it was Mike Johnson Toyota, Hickory NC. Tore up the bumper, cracked the upper chrome and lower black grill.
An alignment...that's ALL I wanted...a Friggin' alignment!!
So, here is where I stand with them...
They want to fix the car at their shop...NOT going to happen!
They now have to flatbed the car to Flow Lexus, Winston Salem, NC (don't want them putting miles on it)
Car must be flatbed BACK to me
Flow will do the repairs.
Broke my 89.00 Lexus vanity plate too!!! Paid 69.00 at sewel CL discount. Shhh they don't need to know.
They are working up a figure to pay me for depreciation on the vehicle.
You cannot imagine how pissed off I was, I was seriously ready to strangle someone. I totally understand traffic accidents, but man!!! This was just ridiculously careless.
FYI, I think the guy broke the alignment machine too....I think he will be SO fired!!
Sad thing is, this is the second screw up from Mike Johnson Toyota, they did an EFI clean on my wife's RX350 and didn't put the fuel lines back properly and 2 hours from home the car started rapidly dumping fuel on the exhaust pipes. Could have blown the car up. Thank goodness the car immediately shut down and went into limp mode. Left her stranded, again thank goodness for Lexus Roadside assistance, they were awesome.
Needless to say, never again will I take our Lexus' to Toyota nor Mike Johnson Toyota. Even for something as simple as an alignment.
Any thoughts on what you think is fair for depreciation?
Lexus agreed to put new tires on the car due to it being a CPO car and I wasn't happy about the tires on it. So, I decided to get it aligned since I don't know when if ever it had been aligned. My Lexus dealer is about 80 miles from me. I decided to take it to Mike Johnson Toyota, Hickory NC.
Well, 5 minutes in, they WRECKED the car. The guy ran it straight into the alignment machine. Did I mention it was Mike Johnson Toyota, Hickory NC. Tore up the bumper, cracked the upper chrome and lower black grill.
An alignment...that's ALL I wanted...a Friggin' alignment!!
So, here is where I stand with them...
They want to fix the car at their shop...NOT going to happen!
They now have to flatbed the car to Flow Lexus, Winston Salem, NC (don't want them putting miles on it)
Car must be flatbed BACK to me
Flow will do the repairs.
Broke my 89.00 Lexus vanity plate too!!! Paid 69.00 at sewel CL discount. Shhh they don't need to know.
They are working up a figure to pay me for depreciation on the vehicle.
You cannot imagine how pissed off I was, I was seriously ready to strangle someone. I totally understand traffic accidents, but man!!! This was just ridiculously careless.
FYI, I think the guy broke the alignment machine too....I think he will be SO fired!!
Sad thing is, this is the second screw up from Mike Johnson Toyota, they did an EFI clean on my wife's RX350 and didn't put the fuel lines back properly and 2 hours from home the car started rapidly dumping fuel on the exhaust pipes. Could have blown the car up. Thank goodness the car immediately shut down and went into limp mode. Left her stranded, again thank goodness for Lexus Roadside assistance, they were awesome.
Needless to say, never again will I take our Lexus' to Toyota nor Mike Johnson Toyota. Even for something as simple as an alignment.
Any thoughts on what you think is fair for depreciation?
04-25-14, 09:08 PM
#30
Totally agree, I mean not to downplay SlimJ, I'm sure it was upsetting, but for me, if it gets smashed and I want to keep it, I know a few auto yards in LA where you can buy a brand new front or rear clip and have it welded back together, like new again, lol