Letter to Lexus Enform
#1
Driver
Thread Starter
Letter to Lexus Enform
this is a letter i sent to lexus
I was outside of kingman, az, on tuesday when a warning light cam on my car. Yellow triangle with an exclamation point in it. Along with that was a message that stated "oil maintanence is required"
I called Lexus enform and they didn't know what the hell it was!! I spent a half hour on the emergency line with your worthless help line and they just said take the car to a dealer asap. I asked if i could make it home to newport beach and they said they had no idea. after talking to your idiots, i called the westminster lexus service department and was told that it just means that i should bring the car in for the 15,000 mile service and don't worry about the warning.
I took the car in yesterday and they changed the oil and did the 15,000 mile service.
My problem is - if i am paying for info via the lexus enform, how come no one in the enform (customer satisfaction) knew what the **** the warning light was for?
I've use the service once, and no one in your enform department knew what the hell i was talking about.
At my first oportunity i am going to sell my car and get a BMW 7 series or a Mercedes S series in order to get the service i deserve and am paying for.
your enform is a "****ing joke"
I was outside of kingman, az, on tuesday when a warning light cam on my car. Yellow triangle with an exclamation point in it. Along with that was a message that stated "oil maintanence is required"
I called Lexus enform and they didn't know what the hell it was!! I spent a half hour on the emergency line with your worthless help line and they just said take the car to a dealer asap. I asked if i could make it home to newport beach and they said they had no idea. after talking to your idiots, i called the westminster lexus service department and was told that it just means that i should bring the car in for the 15,000 mile service and don't worry about the warning.
I took the car in yesterday and they changed the oil and did the 15,000 mile service.
My problem is - if i am paying for info via the lexus enform, how come no one in the enform (customer satisfaction) knew what the **** the warning light was for?
I've use the service once, and no one in your enform department knew what the hell i was talking about.
At my first oportunity i am going to sell my car and get a BMW 7 series or a Mercedes S series in order to get the service i deserve and am paying for.
your enform is a "****ing joke"
#3
Pole Position
iTrader: (2)
I think you are expecting too much from Lexus Enform...
From their website:
Next time call "Click and Klack" http://www.cartalk.com
You're upset but look on the bright side, you didn't miss your 15,000 service.
jeff
From their website:
It's the convenience of live, 24-hour navigation assistance. It's the peace of mind of knowing emergency services can be requested at the press of a button or even automatically.
If your airbag had gone off they would call an ambulance, but they wouldn't be able to tell you how to set a broken bone.Next time call "Click and Klack" http://www.cartalk.com
You're upset but look on the bright side, you didn't miss your 15,000 service.
jeff
#4
Driver
Thread Starter
I think both of you are wrong - the lexus enform is supposed to be a help line - not just an emergency line.
And yes - i am pissed off about their stupidity!!!!
And yes - i am pissed off about their stupidity!!!!
#5
I use Destination Assist frequently and will happily pay to extend my service.
You can also download the Enform app if you have a supported device. There is a section on the app called Vehicle Information. I didn't see your particular error symbol, but on my car ('12 LS), I got the same symbol and a message stating I needed to schedule my next service. It was very clear.
Hope this is helpful.....
#6
I do agree that they should have known what that warning meant, I mean it is pretty self-explanatory. But switching to a 7 or S because of it is a bit like cutting off your nose to spite your face.
#7
Lexus Champion
iTrader: (28)
I would think you would know what the hell "Oil Maintance Required" would mean. I dont see how much more dumb down it could get than that. Is this your first car?
No offense but when I got my personal introduction to Lexus Enform never did they ever say, "call us when you hear a noise on your engine we will explain it to you".
That's what an owner's manual is for. Just like a manual wont give you directions to a location.
No offense but when I got my personal introduction to Lexus Enform never did they ever say, "call us when you hear a noise on your engine we will explain it to you".
That's what an owner's manual is for. Just like a manual wont give you directions to a location.
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#10
Racer
iTrader: (11)
The Lexus Enform is supposed to be a "help line" when you are in dire need of help - whether it be Roadside Assistance, Emergency SOS, Stolen Vehicle and Collision Notification.
In your situation, your car was still operating and driving just fine - a warning light that goes on should not be any reason to have raised your blood pressure. Now you know what to do when it comes on again.
#11
this is a letter i sent to lexus
I was outside of kingman, az, on tuesday when a warning light cam on my car. Yellow triangle with an exclamation point in it. Along with that was a message that stated "oil maintanence is required"
I called Lexus enform and they didn't know what the hell it was!! I spent a half hour on the emergency line with your worthless help line and they just said take the car to a dealer asap. I asked if i could make it home to newport beach and they said they had no idea. after talking to your idiots, i called the westminster lexus service department and was told that it just means that i should bring the car in for the 15,000 mile service and don't worry about the warning.
I took the car in yesterday and they changed the oil and did the 15,000 mile service.
My problem is - if i am paying for info via the lexus enform, how come no one in the enform (customer satisfaction) knew what the **** the warning light was for?
I've use the service once, and no one in your enform department knew what the hell i was talking about.
At my first oportunity i am going to sell my car and get a BMW 7 series or a Mercedes S series in order to get the service i deserve and am paying for.
your enform is a "****ing joke"
I was outside of kingman, az, on tuesday when a warning light cam on my car. Yellow triangle with an exclamation point in it. Along with that was a message that stated "oil maintanence is required"
I called Lexus enform and they didn't know what the hell it was!! I spent a half hour on the emergency line with your worthless help line and they just said take the car to a dealer asap. I asked if i could make it home to newport beach and they said they had no idea. after talking to your idiots, i called the westminster lexus service department and was told that it just means that i should bring the car in for the 15,000 mile service and don't worry about the warning.
I took the car in yesterday and they changed the oil and did the 15,000 mile service.
My problem is - if i am paying for info via the lexus enform, how come no one in the enform (customer satisfaction) knew what the **** the warning light was for?
I've use the service once, and no one in your enform department knew what the hell i was talking about.
At my first oportunity i am going to sell my car and get a BMW 7 series or a Mercedes S series in order to get the service i deserve and am paying for.
your enform is a "****ing joke"
#12
Lexus Fanatic
I am assuming if you were not aware of that light you have always had your car serviced before the indicator light came on. I usually wait until it comes on for a few seconds and that when I schedule my appointment for service, but I dont do it early usually
#13
Driver
Thread Starter
have never seen a light before - My question to enform was:
does this light mean i have low oil and a potential major engine problem if i don't pull over and stop or does the warning light mean - take the car in at your earliest convenience but don't worry about it.
they could not answer this basic question!!!!!
the last thing i needed was to be stranded in the middle of nowhere on i40
does this light mean i have low oil and a potential major engine problem if i don't pull over and stop or does the warning light mean - take the car in at your earliest convenience but don't worry about it.
they could not answer this basic question!!!!!
the last thing i needed was to be stranded in the middle of nowhere on i40
#14
Driver
Thread Starter
I only signed up for enform for the roadside assistance, help, and built in "find my car sensor"
what good is lexus enform if its only for roadside assistance - aaa is cheaper and has always been very, very good. And, i could put lojack in the car to help if the car is stolen.
ps i use my iphone's navigon app for my gps. I prefer 2012 technology vs 2002 technology. thus having enform send me gps settings is worthless.
what good is lexus enform if its only for roadside assistance - aaa is cheaper and has always been very, very good. And, i could put lojack in the car to help if the car is stolen.
ps i use my iphone's navigon app for my gps. I prefer 2012 technology vs 2002 technology. thus having enform send me gps settings is worthless.
#15
Well, that's exactly what Enform and Safety Connect and services like that do for you. It gives them your exact location and if you need help from the "Mounties" then they can make that call for you. It is really about making sure that you can get emergency help with a single call if you are stranded. As for advice about warning messages from your instruments, perhaps that is beyond the scope of their service.