Elcinkayi

I have a 2011 LS460, brought it in for a maintance service earlier last month, the dealer recommended a break system clean done as well. The breaks were making some high pitched squeaks so I said why not. After the job I was informed that I had 6mm left in from and 4mm left in the rear.

Fast forward 3 weeks, my break pad wear warning came on, I thought alright, let me try calling their service manager and have a chat about it. I asked about why they did the break cleaning job but didnt tell me that my break wear sensor was almost touching my rotor. The guy was like "you break caliper was seized up so we did the break system clean, and would you let us change your pad with 4mm left?" (mind you I just had the car for half a year and did not know how many mms will trigger the break wear sensor) Hell yeah I would have, if I go for the OEM sensor wire that thing is like 100 bucks a piece.

Are they just trying to make some extra 250 bucks from me knowing I would come back for a break job that require the replacement of my break wear sensor? Because I honestly feel like this is not right, they should know that the sensor was about to be triggered and that replacement would be a couple hundred bucks more on top of the normal break pads change.

Thanks in advance, please help me our here. Let me know what you guys think I should do.

P.S. of course I will go to rockauto to get some third party sensor, but still, I feel like i'm being scammed. They shouldn't just put a pad that's a week away from tripping hundred dollar sensors back in there without informing me.

Anfanger

My take is dealerships are not in business helping people or making life easier. Dealerships are in business making money nothing more.

DJWLDW

Is the car still under some type of CPO warranty? If it is not a warranty issue why are you taking it to a Lexus Dealer? Anfanger nailed it. Dealerships have one think in mind and that is how long can they keep you bent over. Find a good independent. Establish a relationship with them. My guy allows me to bring in my own OEM parts that I order from Megazip and just charges me labor. Now they will not warranty those parts I bring in but then I only use OEM parts so I am not so worried about that.

Dennis

Elcinkayi

yeah so true, thanks guys. Will do some research to find a shop with good rep in my area

Elcinkayi

just finished messing with the sensors in the rear, can comfirm that simply disconnecting the sensor would not make the warning go away, ended up cutting the wires and shorted them which got rid of the annoying warning.