robert1408

Heck, I like to argue even when I don't know what I'm talking about! I like to get edumacated by anyone who really knows a subject in question. I love these cars and this forum!

dsc07

Update: Dealer B (the stripper) contacted Dealer A (the last oil changer) and they refused to do anything. So Dealer B has contacted the Lexus area rep to persuade Dealer A to step up. Tomorrow, I'm going to contact Lexus customer satisfaction and raise an issue. I'm not holding out much hope, though.

Guess I'll have to find a reliable independent shop. I'd do it myself if it was only every 5 or 6 months, but with the miles I drive, I'm servicing every 6 weeks, and I don't want to spend that much time under the car.

The hell of it is, the dealer cost to make this whole thing right is probably around $300, while I spent $3500 this year in Lexus service. I just expected a little better treatment. This is my 3rd LS in the last 9 years, and I'm about due for a 4th. Maybe I'll check out the Audi this time.

Nospinzone

The more I think about this, the more upsetting it is. Question, which dealer did you buy this car and your previous LS's from, A or B?

dsc07

This just in: Dealer B just called to tell me that between them and Lexus Cars, they are going to cover the new oil pan replacement.

dsc07

This car was purchased from Dealer A (Newport Lexus), as were most of the service calls over the last 3 years. They probably won't be getting any more business from me, if I understood who was covering the repairs correctly. Dealer B (Lexus Escondido) will be getting my service and my next purchase, if I decide to stay with the LS.

My previous LS's were bought from two different dealerships. Newport and Escondido are closest to my current place of work & home, respectively.

Nospinzone

Great news, glad it worked out for you!

Like that scene in Pretty Woman where she walked into the store that had turned her away, you can walk into dealer A and tell them, "Oh, you sell on commission? Big mistake, huge mistake"!

Lavrishevo

iTrader: (1)

Nice. Told you, corporate.

pheonix72

iTrader: (6)

Awesome! I am glad everything worked out at the end. I definitely agreed with you that Dealer A should never ever get any business from you again!
By the way, I would not recommend an Audi if you put a lot of mileage. Lexus is as reliable as any car can get now a day.

Tee

Good to hear that you are being taking care of.

patgilm

Great news. There was no way you should have paid for anything and corporate did the right thing.

dsc07

I like it!

lieup

Make sure its new NOT rethreaded oil pan!

Devh

Good to hear.

dsc07

They specifically said a NEW oil pan.

jlawr

Glad to hear Lexus is stepping up to do the right thing. Glad you were tenacious enough to get the job done right. I believe in the reliability of Toyota/Lexus. You helped confirm my faith. Thanx.