Lexus dealership troubles
#1
Driver
Thread Starter
Lexus dealership troubles
Personally I had a bad exprience at a Lexus Dealership buying a CPO 2001 LS 430, and this sounds like more of the same from a guy who just wanted his navigation dvd upgraded. Yikes!
http://townhall-talk.edmunds.com/Web...@.ee9e745/6194
Fred
http://townhall-talk.edmunds.com/Web...@.ee9e745/6194
Fred
Last edited by Diesel11; 08-14-04 at 05:18 AM.
#2
Driver School Candidate
Join Date: May 2003
Location: Nebraska
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I have had the chance to work with a dealership in Wisconsin and 2 in Nebraska - undoubtedly the best of any that I have come across! At these dealerships customers are treated very well.
I would venture to guess the bad experiences are exceptions rather than the norm - even so, not one Lexus dealership should treat their customers any less than royalty!
You should probably try contacting Lexus.
I would venture to guess the bad experiences are exceptions rather than the norm - even so, not one Lexus dealership should treat their customers any less than royalty!
You should probably try contacting Lexus.
#3
Forum Administrator
iTrader: (2)
Yeah, I've had nothing but great experiences at mine, but every dealership is different.
EVERYBODY makes a mistake now and then and it sounds like they just replaced his entire nav system and didn't put his (newer) DVD back in. Honest mistake, just take it back and say 'fix it'. If it's way out of the way, have them overnight it to you at their expense.
EVERYBODY makes a mistake now and then and it sounds like they just replaced his entire nav system and didn't put his (newer) DVD back in. Honest mistake, just take it back and say 'fix it'. If it's way out of the way, have them overnight it to you at their expense.
#5
Lexus Champion
Originally posted by MY GS300
Not all Lexus dealerships have excellent service.
I have had some terrible experiences with my Lexus Dealership (Lexus of Manhattan).
-Donald
Not all Lexus dealerships have excellent service.
I have had some terrible experiences with my Lexus Dealership (Lexus of Manhattan).
-Donald
#6
Driver
Thread Starter
Update
I finally got my 2001 LS430 back from the body shop today and it looks great. Lexus of Silver Spring is paying for it all. So in the end Lexus did the right thing, I just wish that it never had happened in the first place. A 3 year old car should not have rust on it, even if its only superficial!
Anyway all is well. Going to polish every swirl out with my pc this week, and Zaino in 2 weeks.
Fred
Anyway all is well. Going to polish every swirl out with my pc this week, and Zaino in 2 weeks.
Fred
#7
Lexus Champion
Originally posted by joshthorsc
Same here. The lexus dealer here sucks (Lexus of Fresno). Whenever I go buy parts, the workers there talks to you really mean. So far only one guy named Jerry there is really helpful and nice and he's the only reason why I go back to buy parts. If it wasn't for him, I'd probably be getting autozone parts.
Same here. The lexus dealer here sucks (Lexus of Fresno). Whenever I go buy parts, the workers there talks to you really mean. So far only one guy named Jerry there is really helpful and nice and he's the only reason why I go back to buy parts. If it wasn't for him, I'd probably be getting autozone parts.
JPI
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#8
Super Moderator
iTrader: (6)
Originally posted by JPI
Autozone parts? Ewwwwwww. I will never ever put autozone parts in the lexus. They says lifetime warranty, but the parts go out every 3 months.
JPI
Autozone parts? Ewwwwwww. I will never ever put autozone parts in the lexus. They says lifetime warranty, but the parts go out every 3 months.
JPI
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joegolf68
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10-28-07 10:10 AM