DDM Tuning disappointment - Club Lexus Forums

Log In 

DDM Tuning disappointment

Reply
 
 
 
Thread Tools Search this Thread
Old 03-24-11, 06:30 PM   #1
kjmurphy
Driver School Candidate
Thread Starter
 
Join Date: Mar 2010
Location: CO
Posts: 16
Default DDM Tuning disappointment

Not sure if anyone if planning on ordering HID lights from DDM Tuning, but I thought I would let you all in on my experience so far. I ordered the lights, both headlight and fog lights, in January of this year. Installation was smooth and the lights worked perfectly for the first 3 weeks. After that the right headlight would occasionally give a "bulb out" warning even though the error cancellers had been installed. About 2 weeks later the headlight would actually fail to come on intermittently and after some testing I determined that it was a bad ballast. I contacted DDM and they were happy to replace the ballast, I simply had to mail it back to them.
Well, they've had for 1 week now and yesterday I received an email stating that there was a shortage of ballasts and that those new orders that specified priority shipment would be sent out in 2-3 days, while all others will be sent out in 2-4 weeks. When I called customer service this morning I was told that I would not receive mine for 2-4 weeks, even though I paid to have my original order priority shipped. It's poor customer service like this that will make me shop elsewhere in the future.
Hope you all have a better experience if you choose to go with DDM Tuning.

Kevin
kjmurphy is offline   Reply With Quote
Old 03-24-11, 10:14 PM   #2
abounly
Lexus Champion
iTrader: (26)
 
Join Date: Sep 2008
Location: ca
Posts: 4,297
Default

I've been running DDM for 3 years already so far its been good. No problems at all, sucks that you had something go wrong. I've heard that DDM service isn't top notch since they always have a back order on the HID since its so cheap... luckily i have one local so i can just drop by and exchange whatever went wrong.
abounly is offline   Reply With Quote
Old 03-24-11, 10:26 PM   #3
JH48
Lead Lap
iTrader: (3)
 
JH48's Avatar
 
Join Date: Mar 2011
Location: SoCal 626
Posts: 440
Default

it is locate in OC
JH48 is offline   Reply With Quote
Old 03-24-11, 11:47 PM   #4
rgarjr
Lexus Champion
iTrader: (1)
 
rgarjr's Avatar
 
Join Date: Feb 2004
Location: Southern California
Posts: 1,920
Default

Do you have relay harness installed on your setup?
rgarjr is offline   Reply With Quote
Old 03-26-11, 06:41 PM   #5
SoCal Cyco
Lexus Champion
iTrader: (19)
 
SoCal Cyco's Avatar
 
Join Date: Dec 2007
Location: SoCal
Posts: 2,798
Default

Quote:
Originally Posted by JH48 View Post
it is locate in OC
there is actually 2, san diego is the main store and the secondary in huntington beach.

i know personally that they are out of ALL ballasts, for at least 2 weeks.
SoCal Cyco is offline   Reply With Quote
Old 03-26-11, 10:03 PM   #6
Vincent123
Lexus Champion
iTrader: (24)
 
Vincent123's Avatar
 
Join Date: Jan 2007
Location: Sur Califas
Posts: 2,411
Default

i have 3 sets of ddm hids up front on my car with no issues. 2 sets of 55w and 1 set of slim 35w. Been a few months so far, so hopefully nothing wrong. Knock on wood
Vincent123 is offline   Reply With Quote
Old 03-26-11, 10:33 PM   #7
rgarjr
Lexus Champion
iTrader: (1)
 
rgarjr's Avatar
 
Join Date: Feb 2004
Location: Southern California
Posts: 1,920
Default

Are their HID bulbs pretty good? Bought some cheap HID 9006 bulbs for my fogs on ebay and had a problem with one not igniting.
rgarjr is offline   Reply With Quote
Old 03-27-11, 11:06 PM   #8
GS4_Fiend
Lexus Fanatic
iTrader: (22)
 
GS4_Fiend's Avatar
 
Join Date: Aug 2008
Location: CA
Posts: 6,665
Default

What you pay is what you get. It's better to deal with them locally though. When it comes to shipping, for anything that is, always buy quality, or else later you will be paying for shipping and sucking up all that BS.
GS4_Fiend is offline   Reply With Quote
Old 03-28-11, 05:56 AM   #9
kjmurphy
Driver School Candidate
Thread Starter
 
Join Date: Mar 2010
Location: CO
Posts: 16
Default

Quote:
Originally Posted by GS4_Fiend View Post
What you pay is what you get. It's better to deal with them locally though. When it comes to shipping, for anything that is, always buy quality, or else later you will be paying for shipping and sucking up all that BS.
GS4,
No charge for shipping and it's not always possible to buy local. My beef is not with the quality of the parts, any company can have a defect once in a while and they did not balk at replacing the ballast. My issue is that they have a very limited supply of ballasts on hand at this time and are using those to fill new orders that requested overnight, 2-day or 3-day delivery. In the meantime, I will have to wait 2-4 weeks. That qualifies as poor customer support/service in my book.

rgarjr,
No problems with the bulbs so far (other headlight and both fog lights still working).

Kevin
kjmurphy is offline   Reply With Quote
Old 03-28-11, 08:47 AM   #10
IS2FINE
Driver School Candidate
 
IS2FINE's Avatar
 
Join Date: Feb 2011
Location: Edmonton, AB Canada
Posts: 40
Default

I've had their slim ballast 8000k installed in my RSX for over 2 years now with no problems
IS2FINE is offline   Reply With Quote
Old 03-28-11, 12:39 PM   #11
cheez80
Lexus Test Driver
iTrader: (1)
 
cheez80's Avatar
 
Join Date: Feb 2007
Location: CA
Posts: 922
Default

a lot of hid/ballast suppliers are feeling a crunch because of chinese new year and the resulting disruption in supply chains. a friend of mine who is in the business has been dealing with the same thing. a lot of external factors are happening; it's not all DDM's fault
cheez80 is offline   Reply With Quote
Old 04-03-11, 11:04 PM   #12
JayLau86
Driver School Candidate
 
Join Date: Apr 2011
Location: California
Posts: 15
Default

Bough my GF some 4300k 35watts HID kit from them a year ago and still going strong and bright.
JayLau86 is offline   Reply With Quote
Old 04-22-11, 05:06 PM   #13
epikeddie
Rookie
 
Join Date: Mar 2011
Location: CA
Posts: 51
Default

Well....being that I'm originally from the BMW community.....DDM Tuning is just the retailer. It's usually the supply issue from China or Taiwan (where these lights are manufactured) and with the recent earthquake in Japan - there are going to be a lot of products that are going to be delayed.

Unfortunately, they can't supply what they don't have and you got stuck with the bad portion of that deal.
epikeddie is offline   Reply With Quote
Old 04-22-11, 07:21 PM   #14
One HoT
Lexus Fanatic
iTrader: (5)
 
One HoT's Avatar
 
Join Date: Oct 2002
Location: NY
Posts: 6,231
Default

had ddm for a long time..no issues..its so cheap, just buy another kit as backup..
One HoT is offline   Reply With Quote
Old 04-22-11, 07:23 PM   #15
GSteg
Rookie
iTrader: (15)
 
Join Date: Jul 2005
Location: CA
Posts: 15,681
Default

At least you got an email stating they're not in stock. I ordered some ATE brake fluid last week and decided to wait until today to pick it up. I dropped by since it was on the way to my destination. Went in and the dude told me it's not in stock and won't be until next week. If it's out of stock, then friggin call me and tell me so I can buy it elsewhere. Were they seriously going to have a customer hanging for almost 2 weeks? They had the nerve to already charge my credit card when they don't have the product in hand.

Customer service is definitely their weak point.
GSteg is offline   Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
My HID experience with XenonDepot vs. iJDMToy vs. DDM Tuning jsmacks IS - 2nd Gen (2006-2013) 62 01-12-15 07:48 AM
Lexus ES350 Stock Headlight to HID Conversion ajohnfar ES - 5th Gen (2007-2012) 0 05-10-14 08:53 PM
3GS aftermarket HID problem YogiFTLC GS - 3rd Gen (2006-2011) 12 06-15-13 12:34 AM
Bad Bulbs, Can't figure it out. YogiFTLC Lighting 1 06-11-13 06:57 PM
HID Flickering On Startup Only whitecel Lighting 8 05-22-10 04:43 PM


Tags
canceller, cheap, ddm, error, forums, is300, is350, issues, lexus, lights, problems, security, shipping, tuning, website

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump


All times are GMT -7. The time now is 11:15 PM.


Copyright © 2000-2016 Internet Brands, Inc. All Rights Reserved