DDM Tuning disappointment
03-24-11, 06:30 PM
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DDM Tuning disappointment
Not sure if anyone if planning on ordering HID lights from DDM Tuning, but I thought I would let you all in on my experience so far. I ordered the lights, both headlight and fog lights, in January of this year. Installation was smooth and the lights worked perfectly for the first 3 weeks. After that the right headlight would occasionally give a "bulb out" warning even though the error cancellers had been installed. About 2 weeks later the headlight would actually fail to come on intermittently and after some testing I determined that it was a bad ballast. I contacted DDM and they were happy to replace the ballast, I simply had to mail it back to them.
Well, they've had for 1 week now and yesterday I received an email stating that there was a shortage of ballasts and that those new orders that specified priority shipment would be sent out in 2-3 days, while all others will be sent out in 2-4 weeks. When I called customer service this morning I was told that I would not receive mine for 2-4 weeks, even though I paid to have my original order priority shipped. It's poor customer service like this that will make me shop elsewhere in the future.
Hope you all have a better experience if you choose to go with DDM Tuning.
Kevin
Well, they've had for 1 week now and yesterday I received an email stating that there was a shortage of ballasts and that those new orders that specified priority shipment would be sent out in 2-3 days, while all others will be sent out in 2-4 weeks. When I called customer service this morning I was told that I would not receive mine for 2-4 weeks, even though I paid to have my original order priority shipped. It's poor customer service like this that will make me shop elsewhere in the future.
Hope you all have a better experience if you choose to go with DDM Tuning.
Kevin
03-24-11, 10:14 PM
#2
I've been running DDM for 3 years already so far its been good. No problems at all, sucks that you had something go wrong. I've heard that DDM service isn't top notch since they always have a back order on the HID since its so cheap... luckily i have one local so i can just drop by and exchange whatever went wrong.
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03-28-11, 05:56 AM
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No charge for shipping and it's not always possible to buy local. My beef is not with the quality of the parts, any company can have a defect once in a while and they did not balk at replacing the ballast. My issue is that they have a very limited supply of ballasts on hand at this time and are using those to fill new orders that requested overnight, 2-day or 3-day delivery. In the meantime, I will have to wait 2-4 weeks. That qualifies as poor customer support/service in my book.
rgarjr,
No problems with the bulbs so far (other headlight and both fog lights still working).
Kevin
03-28-11, 12:39 PM
#11
a lot of hid/ballast suppliers are feeling a crunch because of chinese new year and the resulting disruption in supply chains. a friend of mine who is in the business has been dealing with the same thing. a lot of external factors are happening; it's not all DDM's fault
04-22-11, 05:06 PM
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Well....being that I'm originally from the BMW community.....DDM Tuning is just the retailer. It's usually the supply issue from China or Taiwan (where these lights are manufactured) and with the recent earthquake in Japan - there are going to be a lot of products that are going to be delayed.
Unfortunately, they can't supply what they don't have and you got stuck with the bad portion of that deal.
Unfortunately, they can't supply what they don't have and you got stuck with the bad portion of that deal.
04-22-11, 07:23 PM
#15
At least you got an email stating they're not in stock. I ordered some ATE brake fluid last week and decided to wait until today to pick it up. I dropped by since it was on the way to my destination. Went in and the dude told me it's not in stock and won't be until next week. If it's out of stock, then friggin call me and tell me so I can buy it elsewhere. 
Were they seriously going to have a customer hanging for almost 2 weeks? They had the nerve to already charge my credit card when they don't have the product in hand.
Customer service is definitely their weak point.
Were they seriously going to have a customer hanging for almost 2 weeks? They had the nerve to already charge my credit card when they don't have the product in hand. Customer service is definitely their weak point.