Mike813

iTrader: (5)

i had a few issues with their bulbs that i bought but not the ballast itself but they took care of that in about a weeks time. it was almost around 3 sets of bulbs i had to report to be defective before these worked out. I think they ended up buying a bad bulk or something but honest truth they took care of my emails and communicated asap to my emails. all you have to do is follow their pdf. instructions on how to receive a replacement.

the issue i was having was constant bulb flickering as well, now it flickers at start up like 2 times and settles but that is a norm from what i hear.

quang

iTrader: (8)

agree, their email response seems to be very slow.

HIDXTRA

iTrader: (7)

sorry about the late replies guys. had some issue with our email system this week. We promise everything will be to normal by Friday.

malmon

Just ordered another set. I have ordered one before for a camry hydrid and the output is still bright as sunlight. Thanks.

malmon

I have ordered HID kits from HIDEXTRA.COM, XENONDEPOT.COM, as well as cheap ebay stuff.

My experience with XENONDEPOT.COM is not a good one. The first set I ordered from Steve worked out great, but at that time HID kits costs around $500. I don't know how long the kit lasted because I sold the car already. The second order is a very big disappointment. The lights will flicker and the light outputs are uneven. One side appears yellowish while the other is completely white. It still works but its is annoying to have uneven light output, and when driving through rough terrain, the lights will flicker for a few seconds and come back on. Its on an 08 GX470. For the price of their products, it should be problem-free.

Now with HIDEXTRA.COM, it has been very good SO FAR. I have ordered one for an 08 camry hybrid and the output is evenly white bright light. I just placed an order for a Honda Pilot today, the HID kit I installed on it just died. Bought it from ebay for about the same price as HIDEXTRA.

Booyah

Have you checked all you connections for the flickering? Is it both sides or just one? I have bought 2 kits from steve and they are Awesome! 1st kit is going on 2 years old--and has been perfect.. Just bought my 2nd kit for foglights 4 months ago and they are perfect as well.
have you contacted Steve? I bet he will swap out whatever it is that may be bad--bulb/ballast?

malmon

Yes, all connections are tight and secure. Its not really rocket science to install these kits, you just push in the connectors together until it clicks into place. And no, calling Steve will be useless for several reasons: 1. intermittent flickering problem is annoying but livable, what is he going to do? replace the whole kit?.
2. the bulbs or the ballast needs to be replaced to correct the uneven light output, I would have to take out the bulbs or ballast, send it to him, wait for him to see if its defective and send me a replacement. His company is based in Canada, takes about a week to get anything from him. How many times do I have to go through the installation process of removing the engine cover, taking out the car battery, etc.?

Because of the high volume of sales from these companies, there would always be defective ones that will pop up. Even a company as big as toyota have quality issues. I don't believe any of these kits are made in Japan or Germany as alleged on their website, I suspect all these kits are made in China. I favor HIDEXTRA because they are based in the US, hopefully they hire more people as the company grows. Their kit sells for about 1/4 the price of the Canadian-based company.

As much as I believe in the first amendment, I will not threadcrap on Xenondepot's thread by promoting HIDEXTTRA over there. There is freedom of speech and there is common decency.

tardorange

These people never respond to calls or anything. . You guys are lucky Lexus cars don't need error canceling wires BMW does...and when I got the kit installed from HIDextra BOTH canceling wires/cables BLEW. Imagine driving at night on a rural highway and you hear two bangs and both lights go out....

8k is supposed to be bluish white but my 8k is now starting to look more like stock 4300k. Will post pictures in a bit.

malmon

I have no experience contacting them, never had to since the order I got worked pretty good. If I were you, I would contact the BBB and Dept of Consumer Affairs, hopefully this would jolt their lazy azzzes off their chairs.

JForce

Well I ordered from xenondepot due to another member's recommendation here and so far the experience has been less than stellar (not to discredit the CL member as he had a good experience). Order has been delayed for two weeks and I even had to email them for a price discount that was advertised on their site. (only steve here helped and emailing them was just utterly useless as days went by with no response). I can only hope that the bulbs are what they say they are, because if these bulbs don't impress me, don't count on me going back. I'm still giving them a chance with their product and the fact that it's from germany.

UR2klose

iTrader: (3)

no complaints here. i ordered both my kits during the black friday sale. got them in the mail 4-5 days later, installed them that same night and havent had any problems with them yet. all the bulbs match up perfectly and the color was exactly what i wanted. will be ordering another kit from them for my high beams..

Dacha

I would like to upgrade to HID lights and would like to know if the HIDeXtra kits are AC or DC?
I could not find and answer by searching the forum.

Thanks

Dacha

I think I found what I was looking for. HID Extra kits are DC and are available on Amazon for $42 with free shipping while on hidextra.com they charge $59. That is why they go on all possible forums and promote them as being on sale or $45 or $48.
http://www.amazon.com/TRUSS-6000k-Di...=3J0QV9E7LPENV
The life expectancy of DC ballasts is 2 years, that is why they come with a 2 year warranty. Most of the kits sold in the past 2 years should start to fail pretty soon. :/

malmon

Wish you posted here yesterday, I could have saved $18.

kendunk21

For a 2000 LX470 HID conversion kit, do I have to drill a hole in the back of the headlight housing or do you have a kit that does not require drilling?

Thanks!