Worst dealer service ever @ Maplewood Lexus in MN!
#46
Lexus Test Driver
Thread Starter
I hate, and yes that's a strong word, but I hate people like you. (OP)
You clearly have ZERO common sense, they should just take your car back and never allow you to buy a Lexus again. That's how STUPID you sound.
Brake dust? really? All IS' have this issue, LIVE WITH IT!
A button? I'm speechless for this.
A scratch after MONTHS of owning the car?! Should they provide you with a full detail as well to make the car look like new again....
WOW, simply WOW!!
You clearly have ZERO common sense, they should just take your car back and never allow you to buy a Lexus again. That's how STUPID you sound.
Brake dust? really? All IS' have this issue, LIVE WITH IT!
A button? I'm speechless for this.
A scratch after MONTHS of owning the car?! Should they provide you with a full detail as well to make the car look like new again....
WOW, simply WOW!!
I'm heart broken that you don't love me! I'm sure I'll be devastated for years to come...
#47
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Before the photos, I thought you were being unreasonable with the complaints... After the pics, I'm certain of it.
I'm curious about one thing, in your estimation, were does the dealers responsibility end and yours begin? Apparently, half a year isn't enough, so at what point is the dealer within their right to refuse service for a scratch that was not noticed at the time of purchase? a year? 5 years? Indefinitely?
I'm curious about one thing, in your estimation, were does the dealers responsibility end and yours begin? Apparently, half a year isn't enough, so at what point is the dealer within their right to refuse service for a scratch that was not noticed at the time of purchase? a year? 5 years? Indefinitely?
#48
Lexus Test Driver
Thread Starter
I mean...I see what you mean about the button but I wouldn't bother to do anything about that.
You have to see the dealers position about the scratch. You say why shouldn't they believe you, but why should they believe you? You also never addressed my hypothetical question about the door ding. If someone came up to you and said you dinged their door 3 months ago and they never got around to telling you...but could offer no proof...would you fix their door? Bear in mind this is a stranger...not a friend. Be honest.
As for the promised hour being an hour and 45 minutes...have you ever been to a dealership before? Ever been to a doctors office? I have literally never waited in a car at any dealership or mechanic that was ready when they said it would be lol.
You need to adjust your expectations
You have to see the dealers position about the scratch. You say why shouldn't they believe you, but why should they believe you? You also never addressed my hypothetical question about the door ding. If someone came up to you and said you dinged their door 3 months ago and they never got around to telling you...but could offer no proof...would you fix their door? Bear in mind this is a stranger...not a friend. Be honest.
As for the promised hour being an hour and 45 minutes...have you ever been to a dealership before? Ever been to a doctors office? I have literally never waited in a car at any dealership or mechanic that was ready when they said it would be lol.
You need to adjust your expectations
Why should dealer believe me?
I guess this is more of hope that we could start a relationship with trust between us. Why should I believe the dealer when they tell me my car has this issue or that? Trust goes both ways. I never ever imagined that Lexus dealers would have hard time trusting their customers base considering who (I'm making some stereo typing here so for give me if not all buyers fit) buys their cars.
Your situation with door ding is completely different because that is not in a controlled area of the car where only you as driver have access to and anything could happen even when you are not present. Also door dings are easily observed when checking the car so I would think both dealer and customer could easily see it when picking up the car.
As for extra 45 min wait, sure that could happen but I would think service rep would tell you at 1 hour promised time or little before that things will go little longer, perhaps even offer a loaner or ride back to work if I needed to get back. Just a thought...
#49
Lexus Test Driver
Thread Starter
Before the photos, I thought you were being unreasonable with the complaints... After the pics, I'm certain of it.
I'm curious about one thing, in your estimation, were does the dealers responsibility end and yours begin? Apparently, half a year isn't enough, so at what point is the dealer within their right to refuse service for a scratch that was not noticed at the time of purchase? a year? 5 years? Indefinitely?
I'm curious about one thing, in your estimation, were does the dealers responsibility end and yours begin? Apparently, half a year isn't enough, so at what point is the dealer within their right to refuse service for a scratch that was not noticed at the time of purchase? a year? 5 years? Indefinitely?
#50
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It's a very simple question, not sure why you're avoiding it.
#51
Lexus Test Driver
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Since if the scratch came with the car is important in this matter it would be unreasonable to answer your questions without that info.
I have no expectation for them to repair/replace scratches that would be caused by me. But I can say with 100% certainty that scratch on the steering wheel trim didn't come from me or my wife who are the only two drivers in our home.
I have no expectation for them to repair/replace scratches that would be caused by me. But I can say with 100% certainty that scratch on the steering wheel trim didn't come from me or my wife who are the only two drivers in our home.
#52
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Since if the scratch came with the car is important in this matter it would be unreasonable to answer your questions without that info.
I have no expectation for them to repair/replace scratches that would be caused by me. But I can say with 100% certainty that scratch on the steering wheel trim didn't come from me or my wife who are the only two drivers in our home.
I have no expectation for them to repair/replace scratches that would be caused by me. But I can say with 100% certainty that scratch on the steering wheel trim didn't come from me or my wife who are the only two drivers in our home.
Scratch was very light & hard to see and I didn't even see it until two or three months after I took delivery
I have ~3000 miles
There's a reason why no one here is agreeing with you, and it's not because we all work for Lexus.
Last edited by Ramon; 07-20-14 at 10:20 PM.
#53
Lexus Test Driver
Thread Starter
I mean...I see what you mean about the button but I wouldn't bother to do anything about that.
You have to see the dealers position about the scratch. You say why shouldn't they believe you, but why should they believe you? You also never addressed my hypothetical question about the door ding. If someone came up to you and said you dinged their door 3 months ago and they never got around to telling you...but could offer no proof...would you fix their door? Bear in mind this is a stranger...not a friend. Be honest.
As for the promised hour being an hour and 45 minutes...have you ever been to a dealership before? Ever been to a doctors office? I have literally never waited in a car at any dealership or mechanic that was ready when they said it would be lol.
You need to adjust your expectations
You have to see the dealers position about the scratch. You say why shouldn't they believe you, but why should they believe you? You also never addressed my hypothetical question about the door ding. If someone came up to you and said you dinged their door 3 months ago and they never got around to telling you...but could offer no proof...would you fix their door? Bear in mind this is a stranger...not a friend. Be honest.
As for the promised hour being an hour and 45 minutes...have you ever been to a dealership before? Ever been to a doctors office? I have literally never waited in a car at any dealership or mechanic that was ready when they said it would be lol.
You need to adjust your expectations
#54
Lexus Test Driver
Thread Starter
No, you cannot. You don't know that it came with the car. You can't prove that it came with the car, you didn't even notice it when you got the car, so therefore, it is impossible to be 100% certain.
That, by it's very inference, means you cannot be 100% certain unless you have never even sat in the car since taking delivery, which we know isn't the case
The dealer is right, you're wrong. Did you get excellent service? No, did you get bad service? Absolutely not. Them addressing your complaints would be going above and beyond what they should be doing and it sets a bad precedence for customers like you.
That, by it's very inference, means you cannot be 100% certain unless you have never even sat in the car since taking delivery, which we know isn't the case
The dealer is right, you're wrong. Did you get excellent service? No, did you get bad service? Absolutely not. Them addressing your complaints would be going above and beyond what they should be doing and it sets a bad precedence for customers like you.
How does dealer 100% be certain that that didn't come with the car or they caused the issue when they took my steering wheel off to install the LED fog lights and stalk?
I think most people are disagreeing because they think I'm making big deal out of minor issue but my complaint is more about dealer making an assumption and treating me like I'm lying about the scratch when in fact they can't say for sure it wasn't there when I got the car.
Last edited by SonyHome; 07-20-14 at 10:23 PM.
#55
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Any event that would cause plastic trim to be scratched would be definitely known by the driver. It would require some hard object to hit that part of the trim in particular angle to scratch but not dent. I or my wife would definitely know if that event happened.
How does dealer 100% be certain that that didn't come with the car or they caused the issue when they took my steering wheel off to install the LED fog lights and stalk?
How does dealer 100% be certain that that didn't come with the car or they caused the issue when they took my steering wheel off to install the LED fog lights and stalk?
Last edited by Ramon; 07-20-14 at 10:37 PM.
#56
Lexus Test Driver
Thread Starter
This is where your manning up to your own responsibilities comes in. If it came with the car, it should have been reported when you took delivery. You have an exceptionally high sense of entitlement and seemingly no sense of responsibility it seems. It's your car, it's you throwing the accusations around, its you that has the burden. Period.
#57
Lexus Fanatic
Look, the bottom line is this. If you are going to claim someone damaged your car you need to bring it to their attention as soon as it happens. Ever valet parked a car? Ever read the little claim ticket? It says any damage claim has to be made before you drive away with the car, it's just reasonable, it's just common sense. Had you showed it to the dealer before you took delivery, or right after, it would be different. But, you waited several months and now it's too late. You're just going to have to deal with that.
Why not? Because after this length of time there's no way to prove that the damage was there originally. People try and get away with stuff like this all the time, the dealer is not going to replace an entire steering wheel for some admittedly nearly invisible mark when you've owned the vehicle for several months and are just as likely to have caused the damage yourself.
Why not? Because after this length of time there's no way to prove that the damage was there originally. People try and get away with stuff like this all the time, the dealer is not going to replace an entire steering wheel for some admittedly nearly invisible mark when you've owned the vehicle for several months and are just as likely to have caused the damage yourself.
#58
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I don't want to keep repeating after myself but I assumed minor issues like this could be addressed at upcoming 6mo checkup. Why not? It doesn't impact any feature or drivability of the car. Also as you saw in the photo that minor scratch is very hard to see. Are you even reading my posts?
#59
Lexus Test Driver
Thread Starter
Look, the bottom line is this. If you are going to claim someone damaged your car you need to bring it to their attention as soon as it happens. Ever valet parked a car? Ever read the little claim ticket? It says any damage claim has to be made before you drive away with the car, it's just reasonable, it's just common sense. Had you showed it to the dealer before you took delivery, or right after, it would be different. But, you waited several months and now it's too late. You're just going to have to deal with that.
Why not? Because after this length of time there's no way to prove that the damage was there originally. People try and get away with stuff like this all the time, the dealer is not going to replace an entire steering wheel for some admittedly nearly invisible mark when you've owned the vehicle for several months and are just as likely to have caused the damage yourself.
Why not? Because after this length of time there's no way to prove that the damage was there originally. People try and get away with stuff like this all the time, the dealer is not going to replace an entire steering wheel for some admittedly nearly invisible mark when you've owned the vehicle for several months and are just as likely to have caused the damage yourself.
You analogy with valet is different and yes I would say that is common sense because valet is only in your car for 1 specific instance and that would be only time you could prove it. To say that owner has to find all defects within first week or first month seems unreasonable especially they have these 6mo checkups for things like this.
I'm moving on and will use another dealer in town.
Thank you.
#60
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Not to beat a dead horse, but you'll just be disappointed with two dealers instead of one.
If you find a dealer that's going to cover scratches for the duration of the warranty so long as you didn't notice them and cross your heart that it wasn't you that caused it, please to let us know which dealer that is.
If you find a dealer that's going to cover scratches for the duration of the warranty so long as you didn't notice them and cross your heart that it wasn't you that caused it, please to let us know which dealer that is.