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NAVIGATION SLOWNESS- Resolved

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Old 10-01-13, 07:41 AM   #16
kanphoto
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Called my dealer they got the USB drive at 10am via UPS. I have a 1:30 appointment!
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Old 10-01-13, 09:14 AM   #17
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Quote:
Originally Posted by kanphoto View Post
Called my dealer they got the USB drive at 10am via UPS. I have a 1:30 appointment!
Keep us posted after the update. Curious if it makes the whole system a little faster.
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Old 10-01-13, 11:14 AM   #18
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Appointment set getting mine done today at noon
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Old 10-01-13, 12:11 PM   #19
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I sent the info to my friend at Lexus of Pembroke Pines, he said he showed to one of the service managers and was told that they do not have the updated disc yet. I hope they are not messing with me. But I really want this issue fixed asap. It is the only thing I do not like about this car.
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Old 10-01-13, 12:50 PM   #20
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After sitting here for a lil bit they haven't gotten the update yet lol so I got the car washed they are saying another week or two before the update reaches the dealership
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Old 10-01-13, 02:48 PM   #21
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The update was issues on Friday and dealers are waiting to receive the USB stick from DENSO sometime this week so I would think by the end of the week all the dealers should have it...
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Old 10-02-13, 09:16 PM   #22
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Anybody has any more updates on this?? I am calling Lexus tomorrow (Lexus Pembroke Pines in south FL) to see if they got the USB/CD and to make an appointment also to either come pick up the car (I have full service) or for me to go there cause I might also ask them to replace the plastic cover in front of the gauges as it came with several scratches from factory (Salesman and Sales Manager knows about it).
Lexus Lexus... what am I gonna do with you??? lol
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Old 10-03-13, 05:54 AM   #23
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So they installed the update on Monday and everything seems much faster. All the issues I had are no more ie Pandora and iHeart not working, slow cursor, black screens and Sirus not working time to time.

Thank you Lexus!!
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Old 10-03-13, 07:09 AM   #24
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Quote:
Originally Posted by kanphoto View Post
So they installed the update on Monday and everything seems much faster. All the issues I had are no more ie Pandora and iHeart not working, slow cursor, black screens and Sirus not working time to time.

Thank you Lexus!!
Thanks for the feedback Kanphoto. This is very reassuring to me as my IS is to be built sometime this month. Glad to hear that the electronic problems are resolved.
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Old 10-03-13, 08:44 AM   #25
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Quote:
Originally Posted by kanphoto View Post
So they installed the update on Monday and everything seems much faster. All the issues I had are no more ie Pandora and iHeart not working, slow cursor, black screens and Sirus not working time to time. Thank you Lexus!!
Can you confirm the firmware version that was installed? I called my local dealer to see if they had the update. I was told they had an update a week or so ago, but it did not fix the problems people were having, and that Lexus was working on a new patch. If I can confirm the versions of what you got compared with what my dealer has, that may save me an unnecessary trip. You can check the firmware version somewhere in the Nav settings area (much easier that the instructions noted above).
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Old 10-03-13, 10:03 AM   #26
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I can't get this update soon enough, after several freezes, and restarts on the way home yesterday the NAV showed me in the middle of Lake Washington.

Click the image to open in full size.
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Old 10-03-13, 10:26 AM   #27
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Here is the full TSIB from Toyota Tech Info. I pasted the text here, plus attached a Word Document with the TSIB. I made it from a PDF as the PDF did not want to upload here (I think is too big). Some text will be a little out of place, but you will get the idea


L-SB-0073-13 September 27, 2013
Navigation System Firmware Update
Service
Category Audio/Visual/Telematics
Section Navigation/Multi Info Display Market USA
Applicability
YEAR(S) MODEL(S) ADDITIONAL INFORMATION
2014 IS250 Drive Type(s): 2WD, 4WD
VDS(s): BF1D2, CF1D2
2014 IS350 Drive Type(s): 2WD, 4WD
VDS(s): BE1D2, CE1D2
Introduction
Some 2014 model year IS 250 and IS 350 vehicles equipped with navigation may exhibit one or
more of the following conditions:
• Unit reboots at times when using various navigation/Bluetooth® operations.
• Display turns black or white, freezes, flashes, or is slow to respond.
• Intermittently cannot play Pandora® or iHeartRadio, Bluetooth® Audio, DVD, or iPod.
• Bluetooth® functions are inoperative or cannot change to Phone screen.
• Erroneous navigation guidance or operation, or cannot set destinations.
• Cursor is not shown, freezes, turns black, or is slow to respond.
• Incorrect pop-up menus or pop-ups that continue to be shown.
• Blinking button(s) on various audio/Bluetooth® screens.
• Cannot use customized images or other settings.
• Cannot select applications from the HOME screen using the cursor.
• XM Satellite Radio presets not displayed.
A software update is now available to address these conditions.
© 2013 Lexus, a division of Toyota Motor Sales, USA Page 1 of 10
L-SB-0073-13 September 27, 2013 Page 2 of 10
Navigation System Firmware Update
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST) PART NUMBER QTY
USB Drive Firmware Update-DENSO* 02009-DENSO-13B 1
* Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
Warranty Information
OP CODE DESCRIPTION TIME OFP T1 T2
EL1313 Update Software 0.3 86804-53210 87 74
APPLICABLE WARRANTY
• This repair is covered under the Lexus Basic Warranty. This warranty is in effect for 48 months
or 50,000 miles, whichever occurs first, from the vehicle’s in-service date.
• Warranty application is limited to occurrence of the specified condition described in this
bulletin.
© 2013 Lexus, a division of Toyota Motor Sales, USA
L-SB-0073-13 September 27, 2013 Page 3 of 10
Navigation System Firmware Update
Repair Procedure
1. Confirm the software version.
A. Cycle ignition to ACC. The LEXUS emblem
will be displayed on the navigation screen.
Figure 1..
B. Wait for the display to switch to the Caution
screen, and then select Continue. The map
screen will display.
Figure 2..
C. Enter the Service Menu by cycling the
headlight switch ON/OFF 3 times while
holding down the MENU button.
Figure 3..
© 2013 Lexus, a division of Toyota Motor Sales, USA
L-SB-0073-13 September 27, 2013 Page 4 of 10
Navigation System Firmware Update
Repair Procedure (Continued)
D. Select Service Information. Figure 4..
E. Select Version Information. Figure 5..
F. Select EMV-M. Figure 6..
G. Confirm current version is older than new version.
• If the current version is V10A8400 or greater, STOP – this bulletin does NOT apply.
• If the current version is less than V10A8400, proceed to the next step.
© 2013 Lexus, a division of Toyota Motor Sales, USA
L-SB-0073-13 September 27, 2013 Page 5 of 10
Navigation System Firmware Update
Repair Procedure (Continued)
2. Update software version.
A. Select Back twice. Figure 7.
B. Select Program Update. Figure 8.
C. Connect USB Drive SST to the USB port in
center console box.
NOTICE
Do NOT attempt to close armrest. Doing so
may result in damage to the USB Drive SST
or USB port.
Figure 9.
© 2013 Lexus, a division of Toyota Motor Sales, USA
L-SB-0073-13 September 27, 2013 Page 6 of 10
Navigation System Firmware Update
Repair Procedure (Continued)
D. Wait for the system to recognize the
update media.
Figure 10.
E. Select OK. Figure 11.
F. Wait for the upload to finish. This should take
about 2 – 3 minutes.
Figure 12.
© 2013 Lexus, a division of Toyota Motor Sales, USA
L-SB-0073-13 September 27, 2013 Page 7 of 10
Navigation System Firmware Update
Repair Procedure (Continued)
G. Once the upload finishes, the ECU Selection
page will be displayed. Choose Select next to
the new version.
Figure 13.
H. Select OK to confirm update. Figure 14.
© 2013 Lexus, a division of Toyota Motor Sales, USA
L-SB-0073-13 September 27, 2013 Page 8 of 10
Navigation System Firmware Update
Repair Procedure (Continued)
I. Wait until update is complete. This should take
about 3 – 5 minutes.
Figure 15.
Figure 16.
J. Select OK. Figure 17.
© 2013 Lexus, a division of Toyota Motor Sales, USA
L-SB-0073-13 September 27, 2013 Page 9 of 10
Navigation System Firmware Update
Repair Procedure (Continued)
K. Cycle ignition to the OFF position and remove
the USB Drive SST.
Figure 18.
L. Cycle ignition to ACC and wait for the update
to finish.
Figure 19.
M. Following the update, the system should boot
up as usual with the LEXUS emblem.
Figure 20.
© 2013 Lexus, a division of Toyota Motor Sales, USA
L-SB-0073-13 September 27, 2013 Page 10 of 10
Navigation System Firmware Update
Repair Procedure (Continued)
3. Confirm the software version is updated.
A. Perform sub-steps B – F of step 1 above to navigate to the Unit Version Information screen.
B. Confirm Program Version is V10A8400. Figure 21.
C. Exit Service Mode by cycling ignition OFF or
holding down the HOME button for at least
5 seconds.
NOTE
If the screen shown appears after start-up,
following the update, select OK.
Figure 22.
© 2013 Lexus, a division of Toyota Motor Sales, USA
Attached Files
File Type: docx L-SB-0073-13.docx (655.9 KB, 140 views)
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Old 10-03-13, 10:38 AM   #28
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thanks ddb! Dealer has confirmed this version in on hand so I get to keep tomorrow's appointment for the fix.
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Old 10-03-13, 12:49 PM   #29
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Thx ddb. Very useful info.
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Old 10-03-13, 01:03 PM   #30
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man, I SO wish there was a leaked copy of that update so I could do it without having to deal with a service department at the local dealership
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Old 10-03-13, 01:03 PM
 
 
 
 
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