Tire patched and dealer demolished my f sport rim :(
08-15-13, 09:42 PM
#16
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Right, they treated his vehicle with so little care they damaged the rim while using their tools. Especially with what Lexus charges for labor...I don't think its unreasonable to expect they won't beat the ***** out of my car with their tools. Its not an Exxon station. Even at an Exxon station, there's just no excuse for that.
They want $130 an hour to treat a car like that?!?! Please.
They want $130 an hour to treat a car like that?!?! Please.
Charged me $43 bucks to patch and tire and oh yeah....Destroy my rim lol...I wrote a letter to corporate not because of the rim but because it really pissed me off when the manager said to me "my tech said that damage was already there" "He noticed it when he started working on the tire".....
To destroy my rim is one thing....but to call me a liar blatantly now thats another
I wrote lex directly and lets see what happens because i really dont want to deal with people like that
08-15-13, 10:01 PM
#17
Lexus Fanatic
Terrible...let us know how it turns out.
08-16-13, 01:57 AM
#18
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I had to get my wheel plugged aswell, but the guy who fixed it (not lexus dealer, specialized tire shop) was super careful. Not a scratch on the rim.
I'd be quite angry too, if he'd damaged the rim like that.
I'd be quite angry too, if he'd damaged the rim like that.
08-16-13, 04:18 AM
#19
Lexus Test Driver
It's too bad the ding is there. Maybe I'm too level-headed when it comes to these things, but to show that you're being reasonable about the situation, let them repair it as they said and if there's the slightest blemish or color mis-match, let the evidence speak for itself and demand the wheel replacement then. You'll have less resistance then IMO. 
08-16-13, 04:45 AM
#20
The pursuit of F
08-17-13, 09:56 AM
#21
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Got a response from lexus corporate and it only took them 8 hours to respond. Now thats service!! I will post up what they wrote back to me and see where this goes.......
08-17-13, 10:51 AM
#22
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08-17-13, 04:37 PM
#24
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http://www.lexus.com/contact/
Click the email link
fill out from and under drop down menu click "i need help regarding a vehicle" or "i would like to tell you about my dealer"
then fill out the form VIN number etc contact info and someone will email you back
you can write your problem in the box below and honestly someone got back to me in 8 hours very quick and they were very apologetic and are going to call dealer on monday and call me on monday as well.
Click the email link
fill out from and under drop down menu click "i need help regarding a vehicle" or "i would like to tell you about my dealer"
then fill out the form VIN number etc contact info and someone will email you back
you can write your problem in the box below and honestly someone got back to me in 8 hours very quick and they were very apologetic and are going to call dealer on monday and call me on monday as well.
08-17-13, 04:39 PM
#25
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Recently you submitted a question to the Lexus Customer Satisfaction Department.
Thank you for allowing us to be of service to you.
Subject
Damaged Rim during flat repair
Discussion Thread
Response Via Email (Yosuke Yazawa) 08/16/2013 05:01 PM
Dear Mr. Maz,
Thank you for contacting the Lexus Customer Satisfaction Department.
I deeply apologize for the experience you had at the dealership. We would like to further assist you regarding towards the situation. Unfortunately, I cannot pull up your account using the Vehicle Identification Number (VIN) you provided me with. Usually Lexus VIN starts with either a "J" or a "2". Once you have the VIN again, please reply back with the VIN, verification of your home address, and the best phone number to reach you at. I apologize for any inconvenience this may have caused you.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 A.M. to 6:00 P.M., or Saturday, 7:00 A.M. to 4:00 P.M., Pacific Time.
Sincerely,
Yosuke Yazawa
Lexus Customer Satisfaction
******(I gave them the VIN off my gieco card and somehow its different than the car lol so I resent it and they called me and going to deal with the service center on monday. I cant wait to see what happens)
Thank you for allowing us to be of service to you.
Subject
Damaged Rim during flat repair
Discussion Thread
Response Via Email (Yosuke Yazawa) 08/16/2013 05:01 PM
Dear Mr. Maz,
Thank you for contacting the Lexus Customer Satisfaction Department.
I deeply apologize for the experience you had at the dealership. We would like to further assist you regarding towards the situation. Unfortunately, I cannot pull up your account using the Vehicle Identification Number (VIN) you provided me with. Usually Lexus VIN starts with either a "J" or a "2". Once you have the VIN again, please reply back with the VIN, verification of your home address, and the best phone number to reach you at. I apologize for any inconvenience this may have caused you.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 A.M. to 6:00 P.M., or Saturday, 7:00 A.M. to 4:00 P.M., Pacific Time.
Sincerely,
Yosuke Yazawa
Lexus Customer Satisfaction
******(I gave them the VIN off my gieco card and somehow its different than the car lol so I resent it and they called me and going to deal with the service center on monday. I cant wait to see what happens)
08-17-13, 07:16 PM
#26
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Recently you submitted a question to the Lexus Customer Satisfaction Department.
Thank you for allowing us to be of service to you.
Subject
Damaged Rim during flat repair
Discussion Thread
Response Via Email (Yosuke Yazawa) 08/16/2013 05:01 PM
Dear Mr. Maz,
Thank you for contacting the Lexus Customer Satisfaction Department.
I deeply apologize for the experience you had at the dealership. We would like to further assist you regarding towards the situation. Unfortunately, I cannot pull up your account using the Vehicle Identification Number (VIN) you provided me with. Usually Lexus VIN starts with either a "J" or a "2". Once you have the VIN again, please reply back with the VIN, verification of your home address, and the best phone number to reach you at. I apologize for any inconvenience this may have caused you.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 A.M. to 6:00 P.M., or Saturday, 7:00 A.M. to 4:00 P.M., Pacific Time.
Sincerely,
Yosuke Yazawa
Lexus Customer Satisfaction
******(I gave them the VIN off my gieco card and somehow its different than the car lol so I resent it and they called me and going to deal with the service center on monday. I cant wait to see what happens)
Thank you for allowing us to be of service to you.
Subject
Damaged Rim during flat repair
Discussion Thread
Response Via Email (Yosuke Yazawa) 08/16/2013 05:01 PM
Dear Mr. Maz,
Thank you for contacting the Lexus Customer Satisfaction Department.
I deeply apologize for the experience you had at the dealership. We would like to further assist you regarding towards the situation. Unfortunately, I cannot pull up your account using the Vehicle Identification Number (VIN) you provided me with. Usually Lexus VIN starts with either a "J" or a "2". Once you have the VIN again, please reply back with the VIN, verification of your home address, and the best phone number to reach you at. I apologize for any inconvenience this may have caused you.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 A.M. to 6:00 P.M., or Saturday, 7:00 A.M. to 4:00 P.M., Pacific Time.
Sincerely,
Yosuke Yazawa
Lexus Customer Satisfaction
******(I gave them the VIN off my gieco card and somehow its different than the car lol so I resent it and they called me and going to deal with the service center on monday. I cant wait to see what happens)
08-17-13, 09:12 PM
#27
Lexus Champion
You always have to check VIN's on insurance papers and title visually with your car's VIN, mistakes can happen. Back in the 1970's I bought a brand new Ford Mustang and drove it home. For some reason I took my paperwork and compared the VIN's and found there was one digit wrong. I called the dealer who told me to stay where I was and they sent a guy out to my house with a new set of papers to sign, so you want to make sure all numbers are correct.
I too would demand a brand new wheel....they effed it up, they need to put a new one on.
I too would demand a brand new wheel....they effed it up, they need to put a new one on.
08-18-13, 08:27 AM
#28
It's too bad the ding is there. Maybe I'm too level-headed when it comes to these things, but to show that you're being reasonable about the situation, let them repair it as they said and if there's the slightest blemish or color mis-match, let the evidence speak for itself and demand the wheel replacement then. You'll have less resistance then IMO.
You are not too level headed. This is simply the best way to approach this situation.
08-20-13, 07:59 PM
#29
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So I let them try and repair the rim and have it re done ....go to get my car today and the rim is a totally different color and doesn't match .....so I drive home bc maybe I say it may be bc the other rims are dirty ...not the case ...so I look closer and notice I'm missing a lug nut ...upon closer inspection I see that who ever put the rim on sheered off completely ....
So pissed off can't believe a service center that already has a problem with you can give my car back like this ...the guy tighten the bolt so hard it snapped the lug but rod off completely ......so now have to go back tomorrow morning and they are now going to give me a new rim and fix the bolt
I have never seen such disregard for a vehicle and let alone a customer that pays you pod money for their product
It's pure peasantry
So pissed off can't believe a service center that already has a problem with you can give my car back like this ...the guy tighten the bolt so hard it snapped the lug but rod off completely ......so now have to go back tomorrow morning and they are now going to give me a new rim and fix the bolt
I have never seen such disregard for a vehicle and let alone a customer that pays you pod money for their product
It's pure peasantry
08-20-13, 08:25 PM
#30
Lexus Fanatic
Terrible...hopefully they don't screw up the new rim when they mount it...